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Bilingual Customer Service

Writing a great bilingual customer service resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own bilingual customer service resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the bilingual customer service job you're after.

Resume samples

Felisa Infinger

felisa.infinger@gmail.com | (917) 028-6933 | 885 N Dupont Blvd, Smyrna, DE 19977, USA

Summary

I am a bilingual customer service professional with over 1 year of experience. I have a strong ability to communicate effectively in both English and Spanish, which has allowed me to provide excellent customer service to diverse populations. I am able to resolve conflicts and handle difficult situations efficiently and diplomatically. My goal is always to ensure that the customer feels satisfied with the outcome of their interaction with our company.

Experience

Bilingual Customer Service Representative at Geico, DEJun 2022 - Present

  • Answered an average of 60 calls per day.
  • Assisted customers with billing inquiries and payment processing.
  • Provided account updates and service information in both English and Spanish.
  • Resolved customer complaints in a timely and efficient manner.
  • Upsold additional services to existing customers.
  • Maintained high levels of customer satisfaction (96% satisfaction rating).

Bilingual Customer Service Agent at The Hartford, DESep 2021 - May 2022

  • Answered an average of 120 calls per day.
  • Assisted customers with account inquiries, billing questions, and technical support.
  • Acted as a liaison between customer and internal departments to resolve issues in a timely manner.
  • Converted 10% of frustrated callers into satisfied customers.
  • Recognized by management for outstanding customer service skills on multiple occasions.
  • Bilingual Customer Service Agent.

Education

Bilingual Customer Service Certificate at Delaware Technical Community College, DESep 2017 - May 2021

I learned how to deal with customers in a polite and professional manner.

Skills

  • Bilingualism
  • Customer service
  • Communication
  • Interpersonal skills
  • Problem-solving skills
  • Organizational skills
  • Time management

Felisa Sprance

felisa.sprance@gmail.com | (180) 957-9694 | Great Falls, MT

Summary

I have over 1 year of experience as a bilingual customer service representative. I am fluent in both English and Spanish, and I have excellent communication skills. I am able to effectively help customers with their inquiries and resolve any issues they may be having. My goal is always to provide the best possible customer service experience for each individual that I interact with.

Experience

Bilingual Customer Service Representative at Foursquare, MTApr 2022 - Present

  • Answered an average of 60 calls per day.
  • Assisted customers with questions and concerns in both English and Spanish.
  • Resolved customer complaints in a timely and efficient manner.
  • Kept up-to-date knowledge of company products and services.
  • Upsold additional products and services when appropriate.
  • Built rapport with customers to ensure repeat business.

Bilingual Customer Service Agent at Indeed, MTAug 2021 - Mar 2022

  • Answered an average of 60 calls per day.
  • Assisted customers with questions and concerns in both English and Spanish.
  • Translated documents for customers as needed.
  • Acted as a liaison between customer and company.
  • Followed up with customers after phone calls to ensure their needs were met.
  • Exceeded customer satisfaction goals by 10%.

Education

Bilingual Customer Service Certificate at Montana State UniversitySep 2017 - May 2021

I have learned how to speak and write in both English and Spanish fluently, as well as how to provide excellent customer service in both languages.

Skills

  • Bilingual
  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Time Management

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