17 Leasing Manager Interview Questions (With Example Answers)
By ResumeCat Editorial Team
Updated June 7, 2023
It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various leasing manager interview questions and sample answers to some of the most common questions.
Common Leasing Manager Interview Questions
- What drew you to the leasing industry?
- What are the most important qualities for a successful leasing manager?
- What are your top strategies for lease renewals?
- How do you handle difficult tenants?
- What are your thoughts on rent control?
- How do you find the best deals on properties?
- What are your thoughts on subleasing?
- How do you keep up with industry changes?
- What was the most challenging lease you ever negotiated?
- How do you handle tenant complaints?
- What are your thoughts on green leases?
- What are your thoughts on construction management?
- What are your thoughts on property management software?
- How do you market properties to potential tenants?
- How do you stay organized with multiple properties?
- What is your experience with lease audits?
- How do you negotiate with landlords?
What drew you to the leasing industry?
The interviewer is trying to gauge the candidate's interest in the industry and their motivations for pursuing a career in leasing. It is important to know if the candidate is passionate about the industry and has a genuine interest in helping people lease property. If the candidate is only interested in the industry for the money, they may not be as committed to their work and may not be as successful in the long run.
Example: “I have always been interested in the real estate industry and the leasing industry specifically. I find it fascinating how the leasing industry helps people find homes and businesses find office space. I love the challenge of finding the perfect match for each individual or business and helping them make the most of their space.”
What are the most important qualities for a successful leasing manager?
An interviewer would ask "What are the most important qualities for a successful leasing manager?" to a/an Leasing Manager in order to get an understanding of what qualities the manager believes are necessary for success in the role. This can give the interviewer insight into the manager's thought process and whether they have the qualities necessary for success in the role.
Example: “The most important qualities for a successful leasing manager are:
1. The ability to build rapport and relationships with potential tenants.
2. The ability to negotiate favourable terms for the landlord.
3. The ability to effectively market the property to potential tenants.
4. The ability to manage and coordinate the various parties involved in the leasing process.”
What are your top strategies for lease renewals?
Lease renewals are important to a leasing manager because they are responsible for maintaining and increasing occupancy levels at their property. By asking this question, the interviewer is trying to gauge the leasing manager's understanding of the renewal process and their ability to negotiate favorable terms for their tenants.
Example: “There are a few key strategies that I always keep in mind when it comes to lease renewals. First and foremost, it’s important to keep the lines of communication open with your tenants. This way, you can gauge their interest in renewing their lease well in advance and start having discussions about any potential changes or updates that need to be made.
Another key strategy is to be proactive in your approach. This means reaching out to tenants before their lease is up to discuss renewal options and getting everything in writing well ahead of time. This way, there are no surprises and everyone is on the same page.
Finally, it’s important to be flexible and accommodating when it comes to lease renewals. Tenants may have specific requests or needs that need to be taken into account, so being open-minded and willing to negotiate is key.”
How do you handle difficult tenants?
The interviewer is asking this question to get a sense of the Leasing Manager's people skills. It is important for a Leasing Manager to be able to handle difficult tenants because they will be the ones working with them on a daily basis. A Leasing Manager needs to be able to diffusing difficult situations and have a good working knowledge of the lease agreement in order to protect the property owner's interests.
Example: “There is no one-size-fits-all answer to this question, as the best way to deal with difficult tenants will vary depending on the specific situation. However, some tips on how to handle difficult tenants may include:
- Establish clear expectations and rules from the start, and make sure all tenants are aware of them. This can help to prevent problems from arising in the first place.
- If a problem does arise, try to resolve it through communication and negotiation first. Only take more drastic measures (such as evicting a tenant) as a last resort.
- Be firm but fair in your dealings with tenants. Be consistent in enforcing rules and regulations, and treat all tenants equally.”
What are your thoughts on rent control?
There could be a variety of reasons why an interviewer would ask a leasing manager their thoughts on rent control. It could be because the interviewer is considering implementing rent control in their own property, or it could be because the interviewer wants to get a sense of the leasing manager's views on affordable housing.
Rent control is an important issue because it can have a significant impact on a community's housing market. If rent control is implemented, it could make it more difficult for landlords to raise rents, which could make it more difficult for them to cover their costs. Additionally, rent control could lead to a decrease in the quality of housing units, as landlords may be less likely to invest in maintenance and repairs if they are not able to recoup those costs through higher rents.
Example: “I believe that rent control is a necessary tool to help keep housing affordable for low- and moderate-income renters. By capping the amount of rent that can be charged for units, rent control ensures that these units remain affordable for those who need them the most. Additionally, rent control can help stabilize neighborhoods by preventing displacement of long-term residents.”
How do you find the best deals on properties?
The interviewer is asking how the leasing manager finds the best deals on properties because it is important to know how the leasing manager will be able to find good deals for the company. It is important to know how the leasing manager will be able to find good deals for the company because it will save the company money.
Example: “There is no one-size-fits-all answer to this question, as the best deals on properties will vary depending on the market conditions and the type of property you are looking for. However, some tips to finding the best deals on properties include:
1. Working with a experienced and reputable real estate agent who knows the market well.
2. Checking out listings online and in newspapers to get an idea of what is available.
3. Making sure to do your own research on any property you are interested in before making an offer.
4. Being flexible with your budget and timing to find the best possible deal.”
What are your thoughts on subleasing?
The interviewer is trying to gauge the Leasing Manager's understanding of the subleasing process and their ability to explain it to potential tenants. It is important for the interviewer to know that the Leasing Manager is knowledgeable about the process and can answer any questions that a potential tenant may have.
Example: “Subleasing can be a great option for tenants who are looking for a short-term solution or who need to move for a temporary work assignment. It can also be a good way to save money on rent. However, there are some potential drawbacks to subleasing that tenants should be aware of. For example, the subtenant might not take care of the property as well as the original tenant, or there could be problems with communication between the landlord and the subtenant.”
How do you keep up with industry changes?
An interviewer may ask "How do you keep up with industry changes?" to a Leasing Manager to better understand how the Leasing Manager stays current on industry information and trends. This question is important because it allows the interviewer to gauge the Leasing Manager's dedication to professional development and their ability to adapt to change within the industry. Additionally, this question may also prompt the Leasing Manager to share specific strategies they use to stay current, which can give the interviewer insight into the Leasing Manager's methods of gathering information and their overall resourcefulness.
Example: “I stay up to date with industry changes by subscribing to relevant industry publications, attending trade shows and conferences, and networking with other leasing professionals. I also make it a point to keep abreast of changes in the laws and regulations that govern the leasing industry, so that I can ensure compliance in my own work.”
What was the most challenging lease you ever negotiated?
The interviewer is trying to gauge the applicant's experience and expertise in negotiating leases. It is important to know if the applicant has the skills and knowledge to successfully negotiate a lease on behalf of the company. The answer to this question will also give the interviewer insight into the applicant's problem-solving abilities.
Example: “The most challenging lease I ever negotiated was for a retail space in a busy shopping center. The landlord was very inflexible on the terms of the lease and the rent was significantly higher than what we were willing to pay. After several rounds of negotiation, we were able to reach an agreement that was acceptable to both parties.”
How do you handle tenant complaints?
The interviewer is asking how the leasing manager would deal with a tenant complaint in order to gauge their customer service skills. It is important for a leasing manager to be able to handle tenant complaints in a professional and efficient manner in order to maintain good relationships with tenants.
Example: “The first step is to always listen to the tenant’s complaint and try to understand their perspective. Once you have a good understanding of the problem, you can start working on a solution. If the problem is something that can be easily fixed, like a maintenance issue, then you can take care of it right away. If the problem is more complex, like a noise complaint, you will need to investigate further and talk to other tenants in the building to get a better idea of what is going on. Once you have all the information, you can work with the tenant to come up with a solution that works for everyone.”
What are your thoughts on green leases?
Green leases are leases that are environmentally friendly. They often include provisions for energy efficiency, water conservation, and waste reduction. Many companies are interested in green leases because they can help reduce operating costs and improve the environmental performance of their buildings.
Example: “Green leases are becoming increasingly popular as landlords and tenants alike look for ways to reduce their environmental impact. There are a number of benefits to green leases, including reducing energy consumption and costs, improving building performance, and enhancing the tenant experience.
One of the key benefits of green leases is that they can help to reduce a building's energy consumption and costs. By specifying energy-efficient equipment and systems, and by encouraging tenants to adopt sustainable practices, green leases can help to significantly reduce a building's energy use. In addition, green leases often include provisions for regular monitoring and reporting of energy use, giving landlords and tenants a clear understanding of how their building is performing.
Another benefit of green leases is that they can improve a building's overall performance. Green buildings often outperform traditional buildings in terms of occupant satisfaction, indoor air quality, and water efficiency. In addition, green buildings typically have lower operating costs and longer lifespans than traditional buildings.
Finally, green leases can enhance the tenant experience by creating a more sustainable and comfortable environment. Tenants in green buildings often report higher levels of satisfaction with their work environment, and many companies are now using sustainability as a key differentiator when choosing office space.”
What are your thoughts on construction management?
There are a few reasons why an interviewer might ask this question to a leasing manager. First, construction management is a critical part of the leasing process, so it is important for the interviewer to gauge the leasing manager's understanding of this area. Additionally, the interviewer may be looking to see if the leasing manager has any suggestions on how to improve the construction management process. Finally, the interviewer may be interested in hearing the leasing manager's thoughts on a specific construction management issue that has come up.
Example: “Construction management is the process of planning, coordinating, and overseeing construction projects. It includes working with architects, engineers, and other professionals to ensure that a project is completed on time and within budget. Construction managers must have strong communication and organizational skills, as well as knowledge of safety regulations and building codes.”
What are your thoughts on property management software?
The interviewer is asking the leasing manager for their thoughts on property management software because it is an important tool for managing a property. It is important because it can help the leasing manager keep track of leases, rent payments, and maintenance requests.
Example: “There are a few different types of property management software available on the market, and each has its own set of features and benefits. Some property management software is designed for small businesses, while others are better suited for larger organizations. In general, property management software can help streamline the process of managing rental properties, from tracking tenant information to creating work orders and processing payments. When choosing property management software, it's important to consider your specific needs and find a system that offers the features you need.”
How do you market properties to potential tenants?
The interviewer is asking how the leasing manager would market properties to potential tenants in order to gauge their marketing ability and knowledge. It is important because the leasing manager needs to be able to effectively market the property in order to attract potential tenants.
Example: “There are a number of ways to market properties to potential tenants. Some common methods include online listings, print advertisements, and word-of-mouth.
Online listings are a great way to reach a wide audience of potential tenants. Sites like Zillow and Trulia allow you to list your property for free, and you can also pay to have your listing featured prominently on the site.
Print advertisements can be placed in newspapers or magazines that target your desired demographic. For example, if you're looking for young professionals, you might place an ad in a local magazine or newspaper that caters to that demographic.
Word-of-mouth is also a great way to market your property. If you have satisfied tenants, ask them to tell their friends and family about your property. You can also offer incentives for referrals, such as a discount on rent or a free month of rent.”
How do you stay organized with multiple properties?
The interviewer is asking this question to get a sense of how the leasing manager keeps track of multiple properties under their care. It is important for a leasing manager to be organized in order to keep track of all the properties they are responsible for and to ensure that each property is being well-cared for.
Example: “There are a few key things that I do to stay organized with multiple properties.
First, I use a property management software to keep track of all the important information for each property. This includes the contact information for the tenants, the financial information for the property, and any maintenance or repair requests.
Second, I create a schedule for myself and stick to it. I set aside certain days of the week to check in on each property and make sure everything is running smoothly. I also make sure to schedule time for any repairs or maintenance that needs to be done.
Third, I have a great team of people who help me take care of the properties. This includes a property manager, a cleaning crew, and a handyman. Having reliable people to help take care of the day-to-day tasks is essential in keeping multiple properties running smoothly.”
What is your experience with lease audits?
The interviewer is trying to gauge the candidate's experience with lease audits and whether they would be able to handle such a task if it were assigned to them. Lease audits are important because they ensure that the terms of the lease are being adhered to and that all parties are following the correct procedures. They can also help to identify any areas where the lease could be improved.
Example: “I have experience with lease audits from both the landlord and tenant perspective. From the landlord perspective, I am familiar with conducting audits to ensure that tenants are in compliance with their lease terms and that all required documentation is up to date. From the tenant perspective, I am familiar with the audit process from start to finish, including preparing for and responding to an audit request.”
How do you negotiate with landlords?
An interviewer would ask "How do you negotiate with landlords?" to a/an Leasing Manager because it is important to know how they would handle difficult situations. It is also important to know how they would be able to get the best possible deals for their company.
Example: “The first step is to develop a good relationship with the landlord. This can be done by communicating often, being friendly and helpful, and paying rent on time. Once a good relationship is established, you can start to negotiate terms such as rent price, length of lease, and other conditions. It is important to be reasonable in your requests and to offer something in return, such as a longer lease or additional security deposit.”