14 Freight Broker Interview Questions (With Example Answers)
By ResumeCat Editorial Team
Published August 11, 2022
It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various freight broker interview questions and sample answers to some of the most common questions.
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Common Freight Broker Interview Questions
- What inspired you to become a freight broker?
- What do you feel are the key advantages of freight brokerage?
- What do you feel sets your company apart from other freight brokers?
- What do you see as the future of freight brokerage?
- How do you determine which carriers to work with?
- How do you negotiate rates with carriers?
- How do you handle claims and disputes with carriers?
- What do you feel is the most important thing to remember when working with carriers?
- What are your thoughts on load boards?
- How do you find new business?
- What are some of the challenges you face as a freight broker?
- How do you stay up-to-date on industry changes?
- What are your plans for the future of your business?
- What advice would you give to someone considering a career in freight brokerage?
What inspired you to become a freight broker?
There can be a few reasons why an interviewer would ask this question. They may be trying to understand what motivated the person to enter this particular field, or they may be gauge the person's level of enthusiasm for the job. Additionally, this question can help the interviewer understand if the person has a clear understanding of what freight brokers do and how they help businesses. Ultimately, this question can help the interviewer get a better sense of whether or not the person is a good fit for the job.
Example: “I have always been interested in the logistics and transportation industry, and becoming a freight broker seemed like a natural fit. I love being able to help businesses connect with the right transportation options to get their products where they need to go, and I enjoy the challenge of finding creative solutions to complex shipping problems.”
What do you feel are the key advantages of freight brokerage?
There are several key advantages of freight brokerage that make it an attractive option for businesses:
1. Flexibility: Freight brokers can tailor their services to meet the specific needs of their clients, which allows for a high degree of customization and flexibility.
2. Cost-effectiveness: Brokers typically have access to lower shipping rates due to their volume of business, which can save businesses money on their shipping costs.
3. Efficiency: Freight brokers have the knowledge and experience to handle the logistics of shipping freight, which can save businesses time and hassle.
4. Risk management: By working with a freight broker, businesses can mitigate the risk of shipping delays or other problems that can occur during transportation.
Example: “The key advantages of freight brokerage are:
1. You can work from anywhere: As a freight broker, you can work from anywhere in the world as long as you have an internet connection. This means that you can live and work in any location that you choose.
2. You have the potential to earn a high income: Freight brokers typically earn a commission on each load that they broker, and the commission is usually a percentage of the total freight charges. This means that your earnings potential is directly related to the amount of business that you generate.
3. You are your own boss: As a freight broker, you are self-employed and have the freedom to set your own hours and work as much or as little as you want.
4. You get to meet new people: As a freight broker, you will meet new people from all over the country (or even the world) who are involved in the transportation industry. This can be a great way to network and build relationships with others in the industry.”
What do you feel sets your company apart from other freight brokers?
An interviewer would ask this question to gain insights into what the freight broker feels sets their company apart from others in the industry. This question is important because it allows the interviewer to gauge the freight broker's level of knowledge and understanding about their company and the competitive landscape. Additionally, this question provides the interviewer with an opportunity to probe deeper into the reasons why the freight broker believes their company is better than others. Ultimately, this question can help the interviewer better understand the freight broker's motivations for working at their company and whether or not they are a good fit for the organization.
Example: “Our company has been in business for over 20 years and we have established relationships with many different carriers. This allows us to offer our clients a variety of shipping options at competitive rates. We also have a team of experienced brokers who are familiar with the shipping process and can provide guidance and support throughout the shipping process.”
What do you see as the future of freight brokerage?
There are a few reasons why an interviewer might ask this question. First, they want to know if you have thought about the future of your industry and if you have a plan for how you will stay ahead of the competition. Second, they want to know if you are aware of the trends that are affecting the freight brokerage industry and how you plan to adapt to them. Finally, they want to know if you have a vision for the future of your business and what you hope to achieve. By asking this question, the interviewer is trying to get a sense of whether you are someone who is proactive and forward-thinking or someone who is content to just do the same thing that has always been done.
Example: “The future of freight brokerage is very exciting. The industry is constantly evolving and changing, which means that there are always new opportunities for brokers to get involved in. There are a number of trends that are currently shaping the industry, and it is likely that these will continue to have an impact in the future.
One of the most important trends is the increasing use of technology. This is making it easier for brokers to connect with shippers and carriers, and to track shipments. It is also making it easier for customers to compare rates and find the best deals. This trend is likely to continue, as technology becomes more sophisticated and accessible.
Another trend that is having an impact on freight brokerage is the growth of e-commerce. This is resulting in more shipments being made, as businesses increasingly sell goods online. This trend is likely to continue, as more businesses move into the online space.
Finally, another trend that is affecting freight brokerage is the increasing regulation of the industry. This is making it more challenging for brokers to operate, but it also provides opportunities for those who are able to comply with the regulations. This trend is likely to continue, as governments seek to protect consumers and ensure that businesses are operating fairly.”
How do you determine which carriers to work with?
The interviewer is asking how the freight broker decides which carrier to use for a particular shipment. This is important because the carrier that is used can impact the cost, transit time, and service levels of the shipment.
Example: “The first step is to identify the types of freight that you typically broker. Once you know what types of freight you broker, you can begin to research which carriers specialize in those types of shipments. You can find this information by searching online or contacting the carrier directly. Once you have a list of potential carriers, you can start to narrow down your choices by considering factors such as cost, reliability, and customer service.”
How do you negotiate rates with carriers?
There are a few reasons why an interviewer might ask this question to a freight broker. First, it is important for a freight broker to be able to negotiate rates with carriers in order to get the best possible price for their clients. Second, the interviewer may be trying to gauge the broker's knowledge of the industry and their ability to negotiate. Finally, the interviewer may be trying to determine if the broker is someone who is able to build strong relationships with carriers and get them to agree to lower rates.
Example: “There are a few key things to keep in mind when negotiating rates with carriers:
1. Know your worth - make sure you know what your freight is worth and what your margins are. This will help you determine how much wiggle room you have when it comes to negotiating rates.
2. Get multiple quotes - don't just take the first quote that comes your way. Get quotes from multiple carriers so that you can compare rates and choose the best option.
3. Be flexible on dates and times - if you're flexible on when your freight needs to be shipped, you may be able to get a better rate.
4. Be prepared to walk away - if the carrier is not willing to meet your rate requirements, be prepared to walk away from the deal.”
How do you handle claims and disputes with carriers?
A freight broker is responsible for coordinating the shipment of goods and ensuring that all parties are satisfied with the arrangement. Claims and disputes with carriers can arise for a number of reasons, including damaged or lost goods, delays, or billing issues. It is important for a freight broker to be able to effectively resolve these issues in order to maintain good relationships with both carriers and clients.
Example: “We handle claims and disputes with carriers in a few different ways. First, we always try to work directly with the carrier to resolve any issues. If that is not possible or does not resolve the issue, we will file a claim with the carrier's insurance company. We also have a team of experienced attorneys who are familiar with transportation law and can represent our clients in court if necessary.”
What do you feel is the most important thing to remember when working with carriers?
There are a few reasons why an interviewer might ask this question to a freight broker. First, it shows that the interviewer is interested in finding out what the freight broker considers to be the most important aspect of their job. Second, it allows the interviewer to gauge the freight broker's level of experience and expertise. Finally, it gives the interviewer an opportunity to see how the freight broker handles stress and pressure.
Example: “There are a few things that are important to remember when working with carriers. First, it is important to establish and maintain good communication with the carrier. This means keeping them updated on any changes that might affect their ability to transport your freight, and being available to answer any questions they might have. Secondly, it is important to make sure that you are providing the carrier with all of the information they need in order to provide you with a quote and to book the shipment. This includes the origin and destination of the shipment, the type and quantity of goods being shipped, and any special requirements that might be necessary. Finally, it is important to be aware of the carrier's policies and procedures, and to make sure that you are complying with them. This includes things like making sure that your shipments are properly packaged and labeled, and that you are providing all of the required documentation.”
What are your thoughts on load boards?
Load boards are websites that allow trucking companies and other freight carriers to post available loads and find trucks to haul them. This is important to a freight broker because it is a way to find available freight and trucking companies to work with.
Example: “I believe that load boards can be a great tool for freight brokers, if used correctly. Load boards can help brokers find loads that they might not otherwise have access to, and they can also help brokers get in touch with new carriers that they might not otherwise be able to work with. However, load boards can also be a source of frustration for brokers, as carrier availability can be unpredictable and loads can sometimes be cancelled or changed at the last minute. Overall, I think that load boards can be a helpful tool for freight brokers, but they should be used with caution and care.”
How do you find new business?
There are a few reasons why an interviewer might ask this question to a freight broker. First, it gives the interviewer a sense of how the broker goes about finding new business. This is important because it can give the interviewer an idea of the broker's work ethic and how they handle themselves when seeking out new clients. Additionally, it can give the interviewer insight into the broker's networking skills and how they build relationships with potential clients. Finally, this question can also help the interviewer gauge the broker's level of experience and knowledge in the industry.
Example: “There are a number of ways to find new business as a freight broker. One way is to contact companies directly and inquire about their shipping needs. Another way is to search for leads online or in trade publications. Additionally, networking with other professionals in the logistics industry can help you generate new business leads.”
What are some of the challenges you face as a freight broker?
There are many challenges that freight brokers face in their job. For example, they may have to deal with difficult customers, tight schedules, and heavy workloads. It is important for the interviewer to know how the candidate deals with these challenges so that they can gauge whether or not the candidate is a good fit for the job.
Example: “As a freight broker, some of the challenges you face include:
1. Finding trustworthy and reliable carriers to transport your shipments.
2. Ensuring that your carriers are properly insured and have the necessary permits and licenses to operate in the jurisdictions where they will be transporting your goods.
3. Getting competitive rates from carriers while still ensuring that your margins are met.
4. Managing all of the paperwork and documentation associated with each shipment.
5. Keeping track of all of your shipments and ensuring that they are delivered on time and in good condition.”
How do you stay up-to-date on industry changes?
An interviewer would ask "How do you stay up-to-date on industry changes?" to a/an Freight Broker to learn about the steps the Freight Broker takes to stay informed about updates and new developments in the field. This question is important because it allows the interviewer to gauge the Freight Broker's commitment to keeping up with industry changes and ensuring that their knowledge is current. Additionally, this question can give the interviewer insight into the Freight Broker's networking and research habits.
Example: “There are a few different ways that I stay up-to-date on industry changes. First, I make it a point to read industry publications on a regular basis. This helps me to keep abreast of new developments and trends. Additionally, I attend industry conferences and events whenever possible. This gives me the opportunity to network with other professionals and learn about what is happening in the industry. Finally, I also follow relevant social media accounts and online forums. This allows me to stay up-to-date on industry news and get insights from other professionals.”
What are your plans for the future of your business?
The interviewer is trying to gauge the Freight Broker's long-term vision and commitment to the business. This is important because it can help determine whether the Freight Broker is likely to stick around for the long haul and continue to grow the business.
Example: “We are constantly looking for ways to improve and grow our business. We have plans to expand our operations and increase our market share. We are also looking to improve our technology and processes to make our operation more efficient.”
What advice would you give to someone considering a career in freight brokerage?
There are a few reasons why an interviewer might ask this question to a freight broker. First, it shows that the interviewer is interested in the broker's opinion on the industry. This can help the interviewer gauge the broker's level of experience and expertise. Second, it allows the interviewer to get a sense of the broker's personal philosophy on the industry. This can help the interviewer understand how the broker approaches his or her work, and what kind of advice the broker would be likely to give to someone considering a career in freight brokerage. Finally, this question can help the interviewer assess the broker's ability to communicate clearly and concisely. This is an important skill for any freight broker, as they must be able to effectively communicate with both their clients and their carrier partners.
Example: “There are a few things to keep in mind if you're considering a career in freight brokerage. First, it's important to have a strong understanding of the industry and how it works. You should also be comfortable working with numbers and have strong customer service skills. Additionally, it's helpful to be organized and detail-oriented, as you'll be responsible for coordinating shipments and keeping track of paperwork. Finally, it's important to be able to build relationships with both carriers and clients, as your success will depend on your ability to network and negotiate.”