14 Field Service Technician Interview Questions (With Example Answers)
It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various field service technician interview questions and sample answers to some of the most common questions.
Common Field Service Technician Interview Questions
- What experience do you have with repairing and maintaining equipment?
- What type of equipment are you most familiar with?
- What troubleshooting methods do you know?
- What is your experience with customer service?
- How would you deal with an irate customer?
- What is your experience with using hand and power tools?
- What is your experience with reading and understanding manuals and schematics?
- What is your experience with performing preventative maintenance?
- What is your experience with completing paperwork?
- What safety precautions do you take when working with equipment?
- What do you do if you encounter a problem that you cannot solve?
- How do you keep up with new technology?
- What is your experience with working in a team environment?
- What are your availability and scheduling requirements?
What experience do you have with repairing and maintaining equipment?
The interviewer is trying to gauge the Field Service Technician's practical experience with repairing and maintaining equipment. This is important because it will give the interviewer a better understanding of the Field Service Technician's ability to perform the job.
Example: “I have over 10 years of experience repairing and maintaining a wide variety of equipment. This includes everything from small hand-held tools to large industrial machinery. I have a strong understanding of how different types of equipment work, and I am able to troubleshoot and fix problems quickly and efficiently. I am also experienced in performing preventative maintenance on equipment, which helps to prolong its lifespan.”
What type of equipment are you most familiar with?
The interviewer is trying to gauge the technician's experience and expertise. It is important to know what type of equipment the technician is most familiar with because it will help the interviewer determine if the technician is qualified to work on the company's equipment.
Example: “I am most familiar with a variety of electrical and mechanical equipment. This includes everything from small hand-held tools to large industrial machinery. I have experience working with a wide range of brands and models, so I am confident that I can troubleshoot and repair just about any type of equipment.”
What troubleshooting methods do you know?
There are a few reasons an interviewer might ask this question to a field service technician. Firstly, they want to know if the technician is familiar with common troubleshooting methods and whether they would be able to effectively solve problems that occur in the field. Secondly, the interviewer wants to gauge the technician's level of experience and knowledge. By asking about troubleshooting methods, the interviewer can get a better sense of how the technician would handle real-world problems. Finally, the interviewer may be looking for specific methods that the technician is familiar with in order to gauge their ability to solve problems quickly and effectively.
Example: “There are many different troubleshooting methods that can be used, depending on the situation. Some common troubleshooting methods include:
-Asking questions to narrow down the problem
-Checking for common problems
-Testing possible solutions
-Eliminating possible causes
-Systematically working through each component of the system”
What is your experience with customer service?
One of the key responsibilities of a field service technician is to provide excellent customer service to their clients. This question allows the interviewer to gauge the candidate's customer service skills and see if they are a good fit for the position. Excellent customer service skills are important in this role as it can help to build and maintain strong relationships with clients, which can lead to repeat business.
Example: “I have extensive experience in customer service. I have worked in customer service for over 10 years, and I have a proven track record of providing excellent customer service. I am patient, efficient, and I always work to resolve any issue the customer is having. I have also received training in conflict resolution, so I am confident that I can handle any situation that may arise.”
How would you deal with an irate customer?
The interviewer is trying to assess the Field Service Technician's customer service skills. This is important because Field Service Technicians are often the first point of contact with customers, and they need to be able to handle difficult customer service inquiries and complaints.
Example: “If an irate customer approaches me, the first thing I would do is try to calm them down and listen to their concerns. I would then see if there is anything I can do to resolve the issue. If not, I would apologize and try to find someone who can help them.”
What is your experience with using hand and power tools?
One of the key duties of a field service technician is to use hand and power tools to install, maintain, and repair equipment. Therefore, the interviewer is trying to gauge the applicant's experience and expertise in using these tools. It is important for the interviewer to know this information because it will help them determine if the applicant is qualified for the job.
Example: “I have experience using both hand and power tools. I am comfortable using a variety of hand tools, such as hammers, screwdrivers, and wrenches. I am also experienced in using power tools, such as drills and saws. I have experience completing home improvement projects that require the use of both hand and power tools.”
What is your experience with reading and understanding manuals and schematics?
Field service technicians are often required to read and understand manuals and schematics in order to perform their job duties. This question allows the interviewer to gauge the technician's ability to do so.
Example: “I have experience with reading and understanding manuals and schematics. I am able to follow instructions and troubleshoot problems.”
What is your experience with performing preventative maintenance?
The interviewer is looking to see if the Field Service Technician has experience with performing preventative maintenance. This is important because preventative maintenance is a critical part of keeping equipment running smoothly and avoiding costly repairs.
Example: “I have experience performing preventative maintenance on a variety of machines and equipment. I am familiar with the various types of preventative maintenance that can be performed, and I am able to perform them in a timely and efficient manner. I am also familiar with the importance of preventative maintenance in keeping machines and equipment running smoothly and preventing costly repairs.”
What is your experience with completing paperwork?
An interviewer would ask "What is your experience with completing paperwork?" to a field service technician in order to gauge the technician's experience with and comfort level of completing various paperwork tasks. This is important because paperwork is often a necessary part of the field service technician role, and the interviewer wants to ensure that the candidate is capable of completing such tasks.
Example: “I have experience with completing paperwork for field service technician work. I am familiar with the necessary paperwork for work orders, invoices, and reports. I am able to complete these forms accurately and in a timely manner.”
What safety precautions do you take when working with equipment?
An interviewer would ask "What safety precautions do you take when working with equipment?" to a/an Field Service Technician to ensure that the Technician is aware of the potential dangers of their job and takes the necessary precautions to avoid injury. This is important because Field Service Technicians work with a variety of potentially dangerous equipment and it is important to ensure that they are taking the proper precautions to avoid injury.
Example: “When working with any kind of equipment, it is important to take safety precautions to avoid injuries. Some safety precautions that should be taken when working with equipment include:
-Wearing appropriate personal protective equipment (PPE), such as gloves, safety glasses, and hearing protection
-Keeping the work area clean and free of clutter
-Inspecting equipment before use to ensure it is in good working condition
-Using proper lifting techniques when moving or handling equipment
-Following the manufacturer's instructions for safe operation of the equipment”
What do you do if you encounter a problem that you cannot solve?
There are a few reasons why an interviewer would ask this question to a field service technician. The first reason is to see if the technician is able to identify and solve problems on their own. This is important because it shows that the technician is able to think critically and find solutions to problems without assistance. The second reason is to see if the technician is able to communicate effectively with others. This is important because it shows that the technician is able to explain their problem-solving process to others and collaborate effectively in order to find a solution.
Example: “If I encounter a problem that I cannot solve, the first thing I would do is consult my supervisor or another more experienced technician. If they are unavailable or the problem still cannot be solved, I would then look for solutions online or in manuals. Finally, if all else fails, I would call the manufacturer or other expert for assistance.”
How do you keep up with new technology?
An interviewer would ask "How do you keep up with new technology?" to a Field Service Technician to find out if they are keeping up with the latest technology and if they are able to use that technology in their work. It is important for a Field Service Technician to be able to keep up with new technology so that they can do their job effectively and efficiently.
Example: “I keep up with new technology by reading industry-specific news sources and keeping up with online forums. I also make it a point to attend trade shows and conferences related to my field. Additionally, I stay in touch with other field service technicians to see what new technologies they are using and how they are using them.”
What is your experience with working in a team environment?
There are a few reasons why an interviewer might ask a Field Service Technician about their experience working in a team environment. First, it is important to know if the technician is comfortable and familiar with working with other people. Second, it is important to know if the technician is able to take direction from others and work collaboratively. Finally, it is important to know if the technician is able to work independently when necessary. All of these factors are important when considering a candidate for a Field Service Technician position.
Example: “I have experience working in team environments both as a leader and as a member. I am comfortable with coordinating team efforts and enjoy working together to achieve common goals. I am also able to take direction from others and work independently when needed.”
What are your availability and scheduling requirements?
The interviewer is trying to determine if the Field Service Technician is available to work the hours required for the job. This is important because the Field Service Technician needs to be able to work the hours required to complete the tasks assigned.
Example: “I am available Monday through Friday from 9am to 5pm. I am flexible with my schedule and can work around your availability.”