Customer Support Manager

A great customer support manager cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following customer support manager cover letter example can give you some ideas on how to write your own letter.

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Cover Letter Sample

Tonnette Porrazzo

(436) 273-9543

August 1, 2022

Dear Hiring Manager,

Customer support is more important than ever in today's fast-paced, global economy. I am a customer support manager with over 10 years of experience leading teams of support agents. I am confident that I can provide the high level of customer service that Apple is known for. In my previous role, I increased customer satisfaction scores by 15% within 6 months.

I have been working as a Customer Support Manager at Amazon for the past 5 years. In this role, I have been responsible for managing a team of customer support representatives and ensuring that our customers are satisfied with their experience. I am proud to say that we have consistently achieved high levels of customer satisfaction under my leadership, and I was recently recognized by our company's executive team for my outstanding performance in this role.

I have extensive experience in customer support and management. I have a proven track record of successfully managing teams of customer service reps, as well as handling escalated customer issues myself. I am passionate about providing excellent customer service, and always go above and beyond to ensure that our customers are happy with our product or service. In my previous role, I increased Customer Satisfaction scores by 10% within 6 months through implementing new training programs and process improvements.

Thank you for considering me for the Customer Support Manager role at Apple. I am excited about the opportunity to use my customer service and management skills in such a dynamic company. I believe that my experience and qualifications make me an ideal candidate for this position, and I look forward to contributing to Apple's success.


Tonnette Porrazzo