Top 12 Customer Service Clerk Skills to Put on Your Resume

In the competitive field of customer service, standing out to potential employers hinges on showcasing a blend of exceptional skills on your resume. Highlighting the top customer service clerk skills not only illustrates your proficiency in handling customer interactions but also demonstrates your dedication to creating positive experiences and resolving issues efficiently.

Customer Service Clerk Skills

1. Zendesk
2. Salesforce
3. LiveChat
4. Intercom
5. Empathy
6. Multitasking
7. Freshdesk
8. Problem-solving
9. Jira
10. Adaptability
11. Microsoft Dynamics
12. Active Listening

1. Zendesk

Zendesk is a customer service platform that provides tools for ticketing, support, and customer communication, helping teams manage inquiries and issues with clarity and speed.

Why It's Important

Zendesk streamlines service processes so clerks can manage, track, and resolve requests quickly, lifting satisfaction and trimming friction at the moment it matters.

How to Improve Zendesk Skills

To sharpen Zendesk performance, focus on practical moves that compound:

1. Train with purpose: Work through core and advanced Zendesk training, then practice in a sandbox to cement habits.

2. Automate the grind: Use triggers, automations, and SLAs to route, escalate, and nudge tickets without manual babysitting.

3. Tune your workspace: Build Views and Queues that match priorities. Star the Views that move the needle.

4. Expand with apps: Add Marketplace apps for CRM, QA, translations, or time tracking to cut context switching.

5. Build a living knowledge base: Publish articles, link them in macros, update often; deflection and consistency improve together.

6. Standardize replies: Create macros and snippets with smart placeholders so responses are fast, accurate, and human.

Small tweaks in workflow pay back every single shift.

How to Display Zendesk Skills on Your Resume

2. Salesforce

Salesforce is a cloud-based CRM platform that helps clerks track customer data, manage cases, and coordinate service across channels with measurable outcomes.

Why It's Important

It centralizes customer history, powers case workflows, and supports personalized help at scale—fewer delays, clearer ownership, better results.

How to Improve Salesforce Skills

1. Tailor the workspace: Use Lightning apps, page layouts, and quick actions to surface what you need in one glance.

2. Automate repeatables: Macros, flows, and assignment rules trim busywork and speed first responses.

3. Lean into Service Cloud: Omni-Channel routing, Knowledge, and Messaging connect email, phone, chat, and social without chaos.

4. Clean data, clean outcomes: Standardize fields, enforce validation, and de-duplicate to keep insights trustworthy.

5. Keep learning: Work through role-based modules and practice on real cases; iterate as processes evolve.

How to Display Salesforce Skills on Your Resume

3. LiveChat

LiveChat is real-time messaging software that lets clerks assist customers on a website or app right when questions spark.

Why It's Important

Instant answers. Personal tone. Faster resolutions. That blend shortens queues and raises satisfaction.

How to Improve LiveChat Skills

1. Canned replies that feel human: Create adaptable snippets; personalize with names and details to avoid the copy-paste chill.

2. Smart bot handoffs: Let a bot gather basics and route intent; jump in quickly for anything nuanced.

3. Chase the metrics: Watch first response time, handle time, CSAT, and resolution rates; fix the bottleneck you see.

4. Personal context: Use prior history and cart or account data to skip repetitive questions and aim straight for solutions.

5. Feedback after chats: Ask brief, pointed questions; fold trends into macros and training.

6. Steady refresh: Keep product notes and policies at your fingertips; update snippets when anything changes.

How to Display LiveChat Skills on Your Resume

4. Intercom

Intercom is a customer communications platform that blends messenger-based support, proactive messages, and a help center into one place.

Why It's Important

Real-time conversations meet guided self-service. Customers get help faster, teams stay coordinated, and context never goes missing.

How to Improve Intercom Skills

1. Design purposeful bots: Collect key details, confirm intent, and route properly—no dead ends.

2. Save thoughtful replies: Build a library of saved answers with variables; keep tone warm and specific.

3. Team inbox discipline: Clear ownership, clear SLAs, and tags that actually mean something.

4. Articles that deflect: Write crisp, searchable help content; link it inside replies to teach while you solve.

5. Review patterns: Tag conversation themes, analyze volume drivers, and prune the root causes.

How to Display Intercom Skills on Your Resume

5. Empathy

Empathy is the ability to understand and reflect a customer’s feelings and perspective, then respond in a way that shows you truly get it.

Why It's Important

People remember how you made them feel. With empathy, tense moments soften, trust forms, and resolutions stick.

How to Improve Empathy Skills

1. Listen like it matters: No multitasking. Note the facts and the feeling beneath them.

2. Open-ended questions: Invite detail—“What happened next?” uncovers context scripts miss.

3. Validate: Name the emotion and normalize it: “I can see why that’s frustrating.”

4. Perspective-taking: Imagine their constraints, not just the policy in front of you.

5. Empathy statements: Short, sincere, and specific—then pivot to solutions.

6. Mirror, don’t mimic: Match tone appropriately while keeping things calm and professional.

How to Display Empathy Skills on Your Resume

6. Multitasking

Multitasking for a clerk means juggling chats, calls, tickets, and updates without dropping the thread—or the customer.

Why It's Important

Queues stay lean, responses land faster, and customers feel looked after instead of lost in limbo.

How to Improve Multitasking Skills

1. Prioritize with intent: Urgent vs. important. Use queues, flags, and due times to prevent whack-a-mole work.

2. Timebox: Short focused sprints for similar tasks reduce context switching.

3. Template and shortcut: Macros, text expanders, and keyboard shortcuts buy back minutes all day.

4. One screen, clear layout: Pin essential tabs, collapse noise, and arrange panels for quick scanning.

5. Communicate status: Set availability, auto-replies, and internal notes so nothing stalls silently.

6. Manage stress in motion: Breathe, stand, reset. Efficiency fades when tension spikes.

How to Display Multitasking Skills on Your Resume

7. Freshdesk

Freshdesk is a cloud-based support platform that unifies email, phone, chat, and social into one queue, with automation to keep cases flowing.

Why It's Important

Centralized tickets, cleaner handoffs, measurable SLAs—customers feel the polish, teams feel the calm.

How to Improve Freshdesk Skills

1. Shape your dashboard: Sort by urgency and age; pin queues that demand quick action.

2. Automate the routine: Set rules for assignment, status changes, and follow-ups to maintain momentum.

3. Integrate tools: Connect CRM, telephony, and chat so context follows the conversation.

4. Grow the knowledge base: Publish clear answers, keep them current, and link articles from replies.

5. Read the analytics: Track backlog, first response time, and resolution trends; adjust staffing and workflows.

6. Keep skills fresh: Review release notes and practice new features before they go live.

How to Display Freshdesk Skills on Your Resume

8. Problem-solving

Problem-solving means finding the root cause quickly, choosing a sound fix, and communicating clearly so customers feel confident in the outcome.

Why It's Important

It turns frustration into relief. It builds loyalty. It protects the brand when things wobble.

How to Improve Problem-solving Skills

1. Clarify the problem: Ask focused questions; restate the issue to confirm you’ve got it right.

2. Listen for signals: Gather details customers don’t know are important—timing, environment, steps taken.

3. Map options: List possible fixes, weigh tradeoffs, pick the fastest reliable path.

4. Explain simply: No jargon. Outline the plan, set expectations, confirm consent.

5. Capture learnings: Document the cause and the cure; add to macros or knowledge articles.

6. Seek feedback: Ask peers to review tricky cases; fold insights into your next approach.

How to Display Problem-solving Skills on Your Resume

9. Jira

Jira is an issue and project tracking tool used to plan, prioritize, and monitor work across teams—support, product, engineering, and beyond.

Why It's Important

For clerks, it streamlines escalation, clarifies ownership, and keeps customers updated while teams push fixes forward.

How to Improve Jira Skills

1. Customize workflows: Reflect real support stages—intake, triage, in progress, waiting, resolved—with clear transitions.

2. Dashboards that inform: Use filters and gadgets to track your queue, SLAs, and blockers at a glance.

3. Automate signals: Auto-assign, tag, or notify on priority changes and SLA risks to prevent stalls.

4. Integrate support tools: Connect your help desk so escalations carry full context—no copy-paste.

5. Collaborate in the ticket: Comment clearly, @mention owners, and link related issues to keep threads tight.

6. Level up skills: Take short, targeted training on filters, JQL, and project settings; practice on low-risk tasks first.

How to Display Jira Skills on Your Resume

10. Adaptability

Adaptability is the knack for shifting gears fast—new tools, new policies, new customer needs—without losing your cool or your quality bar.

Why It's Important

Change is constant. The clerks who flex handle surprises, keep service steady, and lift the whole team.

How to Improve Adaptability Skills

1. Welcome change: Treat updates as experiments; test, learn, and refine.

2. Learn continuously: Schedule micro-learning weekly; practice skills right away on live scenarios.

3. Grow emotional intelligence: Notice triggers, regulate responses, and read the room—especially when tensions rise.

4. Strengthen problem-solving: Build repeatable habits for triage and decision-making under time pressure.

5. Seek feedback: Ask how your approach landed; adjust in public so others learn too.

How to Display Adaptability Skills on Your Resume

11. Microsoft Dynamics

Microsoft Dynamics 365 is a suite of CRM and ERP apps that centralize customer records, cases, and processes across service, sales, and operations.

Why It's Important

For clerks, it brings history, context, and workflows into one view—fewer clicks, faster care, better handoffs.

How to Improve Microsoft Dynamics Skills

1. Customize for speed: Tailor forms, views, and dashboards so key fields and actions sit front and center.

2. Integrate comms: Connect email, chat, and telephony so conversations log automatically.

3. Automate with flows: Use workflow automation to handle assignments, reminders, and escalations.

4. Train with intent: Follow role-based learning paths; practice on real scenarios until clicks feel natural.

5. Close the loop: Gather user feedback on friction points and iterate configurations regularly.

How to Display Microsoft Dynamics Skills on Your Resume

12. Active Listening

Active listening means focusing fully, reflecting back what you heard, and responding with precision so the customer feels understood and helped.

Why It's Important

It stops miscommunication before it starts and builds trust that carries through the entire interaction.

How to Improve Active Listening Skills

1. Give full attention: Close extra tabs, silence notifications, and center on the speaker or the message.

2. Show you’re engaged: Use brief acknowledgments; mirror key words to confirm you’re tracking.

3. Reflect and clarify: Paraphrase the issue and ask targeted follow-ups to nail the details.

4. Hold judgment: Let them finish; pause before responding to avoid knee-jerk replies.

5. Respond thoughtfully: Address the core need, outline next steps, and confirm agreement.

How to Display Active Listening Skills on Your Resume