What does a Security Dispatcher do?
Published 4 min read
A security dispatcher is responsible for receiving and responding to emergency and non-emergency calls for service. They dispatch security personnel and resources as needed, and maintain contact with security personnel in the field. Security dispatchers also document all calls for service and maintain records of incidents.
Security Dispatcher job duties include:
- Answer security related phone calls and take appropriate action
- Monitor and operate security equipment, such as CCTV cameras
- Dispatch security personnel to incidents
- Keep track of whereabouts of security personnel
- Maintain records of all incidents and activities
- Write detailed reports of all incidents
- Investigate any suspicious activity or persons
- Assist in the apprehension of criminals and trespassers
- Perform first aid if necessary
- Provide customer service
Security Dispatcher Job Requirements
A Security Dispatcher typically needs at least a high school diploma, although some employers may prefer or require postsecondary education, and must complete on-the-job training. Some states have certification requirements for security dispatchers. Employers usually prefer candidates with previous experience in customer service or a call center.
Security Dispatcher Skills
- Communication
- Interpersonal skills
- Active listening
- Problem solving
- Multi-tasking
- Flexibility/adaptability
- Stress management
- Patience
- Empathy
- Detail oriented
- Observant
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How to become a Security Dispatcher
A security dispatcher is responsible for the safety and security of a property or facility. They are the first point of contact for emergency situations and must be able to provide calm and efficient direction during crisis situations. Security dispatchers must have excellent customer service skills as they will be dealing with a variety of people on a daily basis. They must also have strong communication and organizational skills in order to coordinate security personnel and resources.
If you are interested in becoming a security dispatcher, here are a few steps you can take:
1. Get a high school diploma or equivalent. While not required, having a high school diploma or equivalent will give you a leg up when applying for jobs.
2. Complete a certificate or associate’s degree program in security dispatch. Many community colleges offer programs that can be completed in one year or less. These programs will provide you with the necessary skills and knowledge to perform your job effectively.
3. Gain experience working in customer service or another related field. Having experience working with the public will be helpful when you start working as a security dispatcher.
4. Apply for open positions at security dispatch companies or facilities. When applying for jobs, be sure to highlight your customer service experience and any relevant training you may have received.
5. Successfully complete any required training provided by your employer. Once you have been hired, your employer will provide you with specific training on their policies and procedures. Pay close attention during this training so that you can perform your job duties effectively.
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