Article

What does a Salesforce Administrator do?

Learn all about Salesforce Administrator duties, skills and much more. Get expert advice on how to become a Salesforce Administrator.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Salesforce administrator is responsible for managing and configuring the Salesforce CRM application. They work with users to ensure that they are able to access and use the features and data that they need in order to do their jobs effectively. Additionally, administrators also develop customizations and integrations to meet specific business needs.

Salesforce Administrator job duties include:

  • Maintain data integrity within the Salesforce.com system
  • Monitor user adoption and license utilization
  • Manage user profiles, roles, and security settings
  • Perform data imports and exports
  • Create and maintain custom fields, objects, formulas, workflows, and validation rules
  • Generate reports and dashboards to track key metrics
  • Train new users on Salesforce features and functionality
  • Stay up-to-date on Salesforce releases and apply necessary updates and patches
  • Provide Tier 2/3 support to end users

Salesforce Administrator Job Requirements

Salesforce administrators are responsible for managing user access, developing training materials, and customizing the Salesforce interface. They may also be involved in data migration, creating reports and dashboards, and providing customer support. A bachelor's degree in computer science or a related field is typically required, along with experience working with Salesforce or a similar CRM system. Salesforce administrators may also be required to obtain certification in Salesforce administration.

Salesforce Administrator Skills

  • Configuring Salesforce
  • Customizing Salesforce
  • Data Management
  • User Management
  • Security and Access
  • Workflow and Approvals
  • Content Management
  • Communities
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud

Related: Top Salesforce Administrator Skills: Definition and Examples

How to become a Salesforce Administrator

Salesforce administrators are responsible for managing user access, data and security, as well as customizing and configuring the Salesforce application to meet the needs of their organization. They also play a key role in providing training and support to users.

To become a Salesforce administrator, you will need to have a good understanding of the Salesforce platform and how it can be configured to meet the specific needs of your organization. You will also need to be able to effectively communicate with users and understand their needs.

If you are interested in becoming a Salesforce administrator, there are a few things you can do to get started. First, familiarize yourself with the Salesforce platform by taking some time to explore it on your own. Next, consider taking a Salesforce administration course or certification program to learn more about how to configure and manage the application. Finally, reach out to your local Salesforce User Group (SFUG) or attend a Salesforce World Tour event to connect with other administrators and learn best practices.

Related: Salesforce Administrator Resume Example

Related: Salesforce Administrator Interview Questions (With Example Answers)