What does a Sales Advisor do?
Published 3 min read
A Sales Advisor is responsible for providing excellent customer service and ensuring that sales targets are met. They will provide advice and assistance to customers in order to help them make the best purchase decisions. In addition, they will be responsible for maintaining stock levels and ensuring that the sales floor is well-presented.
Sales Advisor job duties include:
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Obtain merchandise requested by customer or suggest alternatives if requested merchandise is out of stock.
Sales Advisor Job Requirements
Most employers prefer to hire a Sales Advisor with a high school diploma or equivalent, although some jobs may require postsecondary education, such as completing a training program. Many community colleges, technical schools, and private companies offer certification programs that can improve your chances of getting hired. Some employers may also require experience in customer service or sales.
Sales Advisor Skills
- Communication skills
- Listening skills
- Persuasive skills
- Negotiation skills
- Closing skills
- Objection handling skills
- Prospecting skills
- Follow-up skills
- Time management skills
- Organization skills
- Prioritization skills
- Multi-tasking
Related: Top Sales Advisor Skills: Definition and Examples
How to become a Sales Advisor
Sales advisors are responsible for providing advice and guidance to customers on purchasing decisions. They work in a variety of industries, including retail, automotive, and real estate. In order to become a sales advisor, one must first complete a high school education or equivalent. Many sales advisors also have some college experience. There are no specific educational requirements to become a sales advisor, but many employers prefer to hire those with some postsecondary education. Sales advisors must be able to communicate effectively with customers and have strong interpersonal skills. They must be able to provide excellent customer service and build relationships with clients. In addition, sales advisors must be knowledgeable about the products or services they are selling and be able to answer any questions that customers may have.
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