What does a Retail Banker do?

Learn all about Retail Banker duties, skills and much more. Get expert advice on how to become a Retail Banker.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A retail banker is a professional who works in a bank branch that deals directly with the public. They are responsible for providing banking services to individuals and small businesses, including opening new accounts, issuing loans, and processing transactions. Retail bankers must be able to effectively communicate with customers and build relationships in order to maintain and grow their business.

Retail Banker job duties include:

  • Greet customers and promote a positive customer service experience
  • Engage customers in conversations and listen attentively to their needs
  • Understand customer banking needs and cross-sell appropriate products and services
  • Perform teller transactions such as deposits, withdrawals, transfers, and check cashing
  • Process loan applications and promote bank products that will benefit the customer
  • Open new customer accounts and assist with onboarding processes
  • Resolve customer complaints in a professional and efficient manner
  • Balance cash drawer at the end of shift
  • Follow bank policies and procedures at all times

Retail Banker Job Requirements

A retail banker typically needs at least a high school diploma, although some jobs may require postsecondary education, and most employers provide on-the-job training. Some states require bankers to be licensed. To obtain a license, bankers must complete 20 hours of pre-licensing education and pass an examination. Retail bankers typically need one to three years of experience.

Retail Banker Skills

  • Analytical skills
  • Profit and loss analysis
  • Financial analysis
  • Budgeting
  • Forecasting
  • Financial modeling
  • Variance analysis
  • Financial reporting
  • Regulatory compliance
  • Risk management
  • Asset and liability management
  • Liquidity management

Related: Top Retail Banker Skills: Definition and Examples

How to become a Retail Banker

There are many reasons why someone might want to become a retail banker. Retail bankers typically work in banks, credit unions, or other financial institutions and help customers with transactions, deposits, withdrawals, and other banking needs. They also help customers open new accounts, apply for loans, and provide other financial services.

Becoming a retail banker can be a great career choice for someone who enjoys working with people and helping them with their finances. It is important to have good customer service skills and be able to communicate well with customers. Retail bankers need to be able to pay attention to detail and follow instructions carefully. They also need to be able to keep confidential information about their customers safe.

To become a retail banker, most people will need at least a high school diploma or equivalent. Many banks and credit unions also require employees to have some experience working in customer service or the banking industry. Some institutions may also require retail bankers to complete training programs before they can start working.

Related: Retail Banker Resume Example

Related: Retail Banker Interview Questions (With Example Answers)