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What does a Referral Coordinator do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Referral Coordinator is responsible for receiving and processing referrals for patients seeking medical care. They may work in a hospital, clinic, or private practice. Referral Coordinators typically work with insurance companies to ensure that patients receive the care they need.

Referral Coordinator job duties include:

  • Develop and implement referral programs.
  • Evaluate referral sources and make recommendations for improvement.
  • Train staff on proper referral procedures.
  • Monitor referral activity and outcomes.
  • Identify new referral sources.
  • Develop marketing materials to promote referral programs.
  • Track and report on referral statistics.
  • Respond to inquiries from potential referral sources.
  • Maintain relationships with existing referral sources.

Referral Coordinator Job Requirements

Referral coordinators typically need at least a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must be able to use computers and software programs to track patient information, as well as have strong communication and customer service skills. Prior experience in a medical office or health care setting is helpful but not required. Some employers may require certification from the National Healthcare Association or American Medical Billing Association.

Referral Coordinator Skills

  • Communication
  • Time management
  • Organization
  • Prioritization
  • Multi-tasking
  • Customer service
  • Interpersonal skills
  • Writing
  • Research
  • Detail oriented
  • Computer skills

Related: Top Referral Coordinator Skills: Definition and Examples

How to become a Referral Coordinator

There are many ways to become a Referral Coordinator. One way is to attend a Referral Coordinator training program. Another way is to have experience working in customer service or a related field. There are also online courses that can be taken to become a Referral Coordinator. The most important thing is to have good communication and organizational skills.

Related: Referral Coordinator Resume Example

Related: Referral Coordinator Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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