A Referral Coordinator is responsible for receiving and processing referrals for patients seeking medical care. They may work in a hospital, clinic, or private practice. Referral Coordinators typically work with insurance companies to ensure that patients receive the care they need.
Referral Coordinator job duties include:
- Develop and implement referral programs.
- Evaluate referral sources and make recommendations for improvement.
- Train staff on proper referral procedures.
- Monitor referral activity and outcomes.
- Identify new referral sources.
- Develop marketing materials to promote referral programs.
- Track and report on referral statistics.
- Respond to inquiries from potential referral sources.
- Maintain relationships with existing referral sources.
Referral Coordinator Job Requirements
Referral coordinators typically need at least a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must be able to use computers and software programs to track patient information, as well as have strong communication and customer service skills. Prior experience in a medical office or health care setting is helpful but not required. Some employers may require certification from the National Healthcare Association or American Medical Billing Association.
Referral Coordinator Skills
- Communication
- Time management
- Organization
- Prioritization
- Multi-tasking
- Customer service
- Interpersonal skills
- Writing
- Research
- Detail oriented
- Computer skills
Related: Top Referral Coordinator Skills: Definition and Examples
How to become a Referral Coordinator
There are many ways to become a Referral Coordinator. One way is to attend a Referral Coordinator training program. Another way is to have experience working in customer service or a related field. There are also online courses that can be taken to become a Referral Coordinator. The most important thing is to have good communication and organizational skills.
Related: Referral Coordinator Resume Example
Related: Referral Coordinator Interview Questions (With Example Answers)