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What does a Production Support Engineer do?

Learn all about Production Support Engineer duties, skills and much more. Get expert advice on how to become a Production Support Engineer.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Production Support Engineer is responsible for providing technical support to customers using a company's products or services. They troubleshoot issues and provide solutions to problems. They may also be responsible for training customers on how to use a product or service.

Production Support Engineer job duties include:

  • Monitor and respond to alerts from multiple monitoring tools
  • Escalate issues to on-call engineers as needed
  • Triage and investigate customer reported incidents
  • Perform root cause analysis for incidents
  • Create and maintain runbooks for incident response
  • Collaborate with engineering teams to prevent future incidents
  • Provide after-hours on-call support on a rotating basis
  • Assist with deployments and other engineering projects
  • Help maintain system availability and performance

Production Support Engineer Job Requirements

A Production Support Engineer typically has a Bachelor's degree in computer science or a related field, and may have certification from a professional organization such as the Institute for Certification of Computing Professionals (ICCP). They should have experience working in a production environment, supporting applications and infrastructure. They should be familiar with monitoring and logging tools, and be able to troubleshoot issues quickly. They should also have good communication skills, as they will often need to liaise with developers and other teams to resolve issues.

Production Support Engineer Skills

  • Customer service
  • Troubleshooting
  • Analytical skills
  • Communication
  • Attention to detail
  • Patience
  • Organizational skills
  • Time management
  • Multi-tasking
  • Prioritizing
  • Technical skills

Related: Top Production Support Engineer Skills: Definition and Examples

How to become a Production Support Engineer

A Production Support Engineer is responsible for the day-to-day operations of a company’s production systems. They work closely with other members of the engineering team to ensure that the production systems are running smoothly and efficiently. In order to become a Production Support Engineer, one must have a strong technical background and be able to troubleshoot problems quickly and effectively. They must also be able to communicate clearly with both technical and non-technical staff.

The first step to becoming a Production Support Engineer is to obtain a bachelor’s degree in computer science or a related field. Many companies prefer candidates who have experience working in customer service or support roles. Once you have your degree, you can apply for entry-level positions at various companies. As you gain experience, you can move up into more senior positions.

In order to be successful in this role, it is important to stay up-to-date on new technologies and trends. Production Support Engineers need to be able to adapt to change quickly and easily. They should also be proactive in their approach to problem solving. Additionally, good communication skills are essential in this role, as they will often need to liaise with other departments within the company.

Related: Production Support Engineer Resume Example

Related: Production Support Engineer Interview Questions (With Example Answers)