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What does a Patient Financial Counselor do?

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A Patient Financial Counselor is responsible for providing financial counseling and guidance to patients and their families. They work with patients to develop budget plans and help them understand their financial options. They also work with insurance companies and other financial institutions to negotiate payment plans and resolve billing issues.

Patient Financial Counselor job duties include:

  • Meet with patients and/or their families to discuss financial options and coverage
  • Assist patients in completing insurance paperwork and applications for government assistance programs
  • Work with hospital staff to determine which services are covered by insurance and which are the patient’s responsibility
  • Develop payment plans for patients with large medical bills
  • Negotiate with insurance companies on behalf of patients to get claims paid
  • Help patients understand their rights under their health insurance policy
  • Educate patients about the hospital’s financial assistance policy
  • Keep track of changes in government regulations that affect billing and reimbursement
  • Serve as a liaison between patients and the hospital’s business office
  • Handle patient complaints about billing or financial assistance

Patient Financial Counselor Job Requirements

A Patient Financial Counselor is responsible for providing financial counseling to patients and their families. They must have a high school diploma or equivalent, and they must be certified by the National Association of Healthcare Financial Counselors. They must also have at least two years of experience in healthcare financial counseling.

Patient Financial Counselor Skills

  • Active listening
  • Communication
  • Critical thinking
  • Empathy
  • Interpersonal skills
  • Math skills
  • Negotiation
  • Organizational skills
  • Patience
  • Persuasion
  • Research skills
  • Time management

Related: Top Patient Financial Counselor Skills: Definition and Examples

How to become a Patient Financial Counselor

A Patient Financial Counselor is a professional who helps patients and their families understand and manage the financial aspects of healthcare. As a Patient Financial Counselor, you will work with patients to explain their insurance coverage and benefits, help them understand their medical bills, and assist them in making payment arrangements. You will also help patients navigate the often complex world of healthcare financing, including government programs such as Medicaid and Medicare.

To become a Patient Financial Counselor, you will need at least a bachelor’s degree in business, finance, accounting, or a related field. Many Patient Financial Counselors also have a master’s degree in business administration (MBA) or a master’s degree in health administration (MHA). In addition to your educational background, you will also need to have strong communication and interpersonal skills.

If you are interested in becoming a Patient Financial Counselor, there are several steps you can take to get started. First, research different programs that offer degrees in business or a related field. Next, contact your state’s licensing board to learn about any specific requirements for Patient Financial Counselors in your state. Finally, reach out to hospitals or other healthcare organizations in your area to inquire about open positions or internships.

Related: Patient Financial Counselor Resume Example

Related: Patient Financial Counselor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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