What does a Patient Access Manager do?
Published 3 min read
A Patient Access Manager is responsible for managing the patient access department and staff. They develop policies and procedures related to patient registration, scheduling, insurance verification, and financial counseling. They also work with other departments to ensure that patients have a positive experience throughout their healthcare journey.
Patient Access Manager job duties include:
- Oversees the daily operations of the Patient Access Department.
- Ensures that all patient access staff are properly trained and knowledgeable of departmental policies and procedures.
- Monitors staff performance and provides feedback and coaching as needed.
- Investigates and resolves patient complaints related to the registration process.
- Develops and implements process improvements to increase efficiency and effectiveness of the department.
- Maintains knowledge of payer requirements for accurate and timely reimbursement.
- Manages departmental budget and staffing levels.
- Acts as a liaison between the Patient Access Department and other hospital departments.
- Participates in various hospital committees as needed.
Patient Access Manager Job Requirements
A Patient Access Manager typically has a Bachelor's degree in business administration, health care administration, or a related field. They may also have certification from the National Association of Healthcare Access Management (NAHAM). In addition, they must have several years of experience working in patient access, registration, or a related area in a hospital or other healthcare setting.
Patient Access Manager Skills
- Patient Access
- Supervisor
- Management
- Scheduling
- Revenue Cycle
- Insurance Verification
- Financial Counseling
- Patient Registration
- Admitting
- Switchboard Operator
- Medical Terminology
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How to become a Patient Access Manager
A Patient Access Manager is responsible for the overall operation of the patient access department in a hospital or other healthcare facility. They ensure that patients are able to receive the care they need in a timely and efficient manner.
The first step to becoming a Patient Access Manager is to earn a bachelor’s degree in health administration or a related field. Many Patient Access Managers also have a master’s degree in business administration or health administration.
Once you have earned your degree, you will need to gain experience working in the patient access department of a healthcare facility. This will give you the opportunity to learn about the different aspects of the job and to develop the skills necessary to be successful in this role.
Once you have gained experience, you can apply for a position as a Patient Access Manager. To be successful in this role, you will need to be organized, detail-oriented, and able to work well under pressure. You will also need to be able to effectively communicate with patients, families, and other members of the healthcare team.
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