What does a Mortgage Assistant do?
Published 3 min read
A mortgage assistant is responsible for providing administrative support to mortgage loan officers. Their duties include greeting customers, answering phones, collecting financial information from borrowers, and preparing loan documents. They may also be responsible for scheduling appointments and coordinating communication between the loan officer and the borrower.
Mortgage Assistant job duties include:
- Answer customer questions and inquiries related to mortgage products and services
- Assist customers with the mortgage application process
- Obtain and review necessary documentation from customers
- Prepare and submit mortgage loan applications to underwriting department
- Follow up with underwriting department on status of loan application
- Keep customers updated on status of their loan application
- Coordinate with other departments as needed to ensure a smooth mortgage loan process for the customer
- Assist in the preparation of documents for closing
- Attend training sessions and stay up-to-date on changes in mortgage products and services
Mortgage Assistant Job Requirements
A Mortgage Assistant typically needs a high school diploma or equivalent, although some employers may prefer candidates who have taken some college coursework or have a degree. Many times, on-the-job training is provided. Some states require Mortgage Assistants to be licensed. To obtain a license, one must usually take an exam and have a certain amount of experience working in the field.
Mortgage Assistant Skills
- Analytical skills
- Attention to detail
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Organizational skills
- Patience
- Problem-solving skills
- Research skills
- Time management skills
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How to become a Mortgage Assistant
A mortgage assistant typically works in the loan department of a bank, credit union, or other financial institution. They provide administrative and clerical support to mortgage loan officers and processors. Duties may include preparing loan documents, ordering appraisals and title insurance, scheduling closings, and disbursing funds.
Mortgage assistants must have excellent customer service skills to deal with borrowers, real estate agents, and attorneys. They must be able to handle a high volume of work while maintaining accuracy and attention to detail. Strong computer skills are also essential, as most loan documentation is now completed electronically.
Many mortgage assistants start their careers in entry-level positions such as customer service or administrative roles. Some may have previous experience working in the loan department of a financial institution. Some institutions offer on-the-job training for mortgage assistants. Formal education is not required for this position, although some courses in business or finance can be helpful.
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