What does a Key Holder do?
Published 3 min read
A key holder is a person who is responsible for holding and managing keys for a business, office, or other organization. They are typically responsible for distributing keys to employees, tracking key usage, and ensuring that keys are returned when they are no longer needed. Key holders may also be responsible for managing access to key areas within an organization.
Key Holder job duties include:
- Greet customers and provide them with assistance as needed
- Help customers locate items they are looking for
- Answer questions about merchandise
- Operate the cash register when needed
- Keep the sales floor clean and organized
- Stock shelves and racks with new merchandise
- Assist with visual merchandising
- Help with store opening and closing procedures
- Be aware of shoplifting and security risks
Key Holder Job Requirements
There are no specific education requirements for a key holder, but most employers prefer candidates with at least a high school diploma or equivalent. Certification is not required, but completing a certification program may give you an edge in the job market. Key holders typically have at least one year of experience working in customer service or retail.
Key Holder Skills
- Leadership
- Communication
- Organization
- Problem solving
- Decision making
- Flexibility
- Patience
- Delegation
- Teamwork
- Motivation
- Conflict resolution
Related: Top Key Holder Skills: Definition and Examples
How to become a Key Holder
Assuming you would like tips on becoming a key holder:
The first step to becoming a key holder is to be responsible. Key holders are entrusted with the responsibility of keeping the store safe and secure when it is closed. This means that they need to be able to take charge and be proactive in case of an emergency. They also need to be able to handle money and be comfortable working alone.
Being reliable is also important. Key holders need to be able to show up on time and work their scheduled shifts. They should also be able to handle last minute changes or emergencies.
Key holders also need to have good customer service skills. They will often be the first and last person customers see when they come into the store, so it is important that they are friendly and helpful.
If you have these qualities, then you are well on your way to becoming a key holder!
Related: Key Holder Resume Example
Related: Key Holder Interview Questions (With Example Answers)