What does a Delivery Manager do?

Learn all about Delivery Manager duties, skills and much more. Get expert advice on how to become a Delivery Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A delivery manager is responsible for the successful delivery of projects. They work with project teams to ensure that projects are completed on time, within budget, and to the required quality standards. Delivery managers also liaise with clients to ensure that their needs are being met.

Delivery Manager job duties include:

  • Overseeing the delivery of products or services to customers
  • Managing a team of delivery staff
  • Ensuring that deliveries are made on time and in accordance with customer requirements
  • Tracking delivery progress and addressing any issues that arise
  • Coordinating with other departments to ensure smooth delivery operations
  • Creating and maintaining delivery schedules
  • Generating reports on delivery performance
  • Monitoring delivery costs and identifying ways to optimize expenses
  • Resolving customer complaints related to deliveries
  • Implementing new delivery procedures and policies

Delivery Manager Job Requirements

A Delivery Manager is responsible for the successful delivery of software products and services to customers. They must have a deep understanding of the software development process and be able to effectively communicate with both technical and non-technical team members. A Delivery Manager should have a Bachelor's degree in computer science or a related field, and experience managing software development projects. Certification from the Project Management Institute (PMI) is also beneficial.

Delivery Manager Skills

  • Communication
  • Time management
  • Organizational skills
  • Planning and coordination
  • Problem-solving
  • Decision making
  • Multitasking
  • Stress management
  • Teamwork
  • Customer service
  • Adaptability

Related: Top Delivery Manager Skills: Definition and Examples

How to become a Delivery Manager

There are many ways to become a Delivery Manager. One way is to get a degree in business administration or a related field. Another way is to get experience working in customer service, sales, or another related field. You can also become a Delivery Manager by taking on additional responsibilities at your current job.

If you want to become a Delivery Manager, you should first consider what skills and qualities you have that would make you successful in this role. Do you have strong leadership qualities? Are you organized and efficient? Do you have excellent communication skills?

If you have the skills and qualities necessary to be a successful Delivery Manager, the next step is to get the education and/or experience required for the job. If you don't have a degree in business administration or a related field, consider taking some courses at a local community college or online. If you have experience working in customer service, sales, or another related field, this will give you an advantage when applying for jobs as a Delivery Manager.

Once you have the education and/or experience required, the next step is to start applying for jobs as a Delivery Manager. You can search for open positions on job boards or company websites. When applying for jobs, be sure to highlight your skills and qualities that make you well-suited for the role.

With hard work and dedication, you can become a successful Delivery Manager.

Related: Delivery Manager Resume Example

Related: Delivery Manager Interview Questions (With Example Answers)