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What does a Crisis Counselor do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A crisis counselor is a professional who helps people who are experiencing a personal crisis. They provide support and guidance to help people cope with their situation and make positive changes in their lives.

Crisis Counselor job duties include:

  • Answer hotline calls and provide crisis counseling
  • Conduct assessments to determine level of risk and need
  • Develop safety plans with clients
  • Link clients to appropriate resources and referrals
  • Provide support and advocacy for clients
  • Document all client interactions
  • Attend weekly team meetings
  • Participate in ongoing training and supervision
  • Other duties as assigned

Crisis Counselor Job Requirements

Crisis counselors must have at least a master's degree in counseling, social work, or a related field. They must also be certified by the National Board for Certified Counselors. In addition, they must have at least three years of experience working with clients in a crisis situation.

Crisis Counselor Skills

  • Listening
  • Empathy
  • Active listening
  • Nonverbal communication
  • Building rapport
  • Questioning
  • Reflecting
  • Summarizing
  • Normalizing
  • Providing support
  • Crisis intervention
  • Referrals

Related: Top Crisis Counselor Skills: Definition and Examples

How to become a Crisis Counselor

Crisis counselors are trained to provide support and guidance to individuals who are experiencing a crisis. There are many different types of crisis counselors, but all share the common goal of helping people through difficult times. If you are interested in becoming a crisis counselor, there are a few things you need to know.

First, it is important to have a strong foundation in psychology. This will give you the ability to understand the thoughts and emotions that people are experiencing during a crisis. It is also important to be able to effectively communicate with people who are in distress. Crisis counselors need to be able to listen carefully and offer support and advice in a non-judgmental way.

In addition to having knowledge of psychology, it is also important to be familiar with community resources. Crisis counselors need to know where to refer people for additional help if necessary. They should also be familiar with local laws and regulations related to crisis counseling.

If you are interested in becoming a crisis counselor, there are many ways to get started. There are several universities that offer degree programs specifically in crisis counseling. Alternatively, many community colleges offer courses that can be taken to prepare for a career in this field. There are also many professional organizations that offer certification programs for crisis counselors.

No matter what route you take to become a crisis counselor, it is important to remember that this is a demanding and challenging career. But it is also an incredibly rewarding one. Crisis counselors have the opportunity to make a real difference in the lives of those who are going through difficult times.

Related: Crisis Counselor Resume Example

Related: Crisis Counselor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor


Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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