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What does a Courier do?

Learn all about Courier duties, skills and much more. Get expert advice on how to become a Courier.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A courier is a person who delivers messages, packages, and mail. They may also be responsible for picking up items from businesses and homes and delivering them to their intended destination.

Courier job duties include:

  • Picking up and delivering packages and documents
  • Checking the contents of packages and documents against delivery manifests
  • Loading and unloading vehicles
  • Maintaining accurate records of pickups and deliveries
  • Communicating with dispatch to ensure timely pickups and deliveries
  • Adhering to all safety regulations when operating vehicles
  • Completing any necessary paperwork associated with deliveries
  • Providing excellent customer service

1. Picking up and delivering packages and documents.

2. Checking the contents of packages and documents against delivery manifests.

3. Loading and unloading vehicles.

4. Maintaining accurate records of pickups and deliveries.

5. Communicating with dispatch to ensure timely pickups and deliveries.

6. Adhering to all safety regulations when operating vehicles.

7. Completing any necessary paperwork associated with deliveries

8. Providing excellent customer service

9. Answering customer questions about their package or shipment

10. Resolving customer complaints in a professional manner

Courier Job Requirements

Couriers are responsible for delivering packages and messages to businesses and residences. They may be required to use a company vehicle, or they may use their own car. Some companies require their couriers to have a valid driver's license and insurance. Others may require certification from the National Courier Association. Most companies require at least one year of experience.

Courier Skills

  • Punctual
  • Reliable
  • Good customer service skills
  • Good communication skills
  • Physical fitness
  • Good organizational skills
  • Ability to work independently
  • Flexibility
  • Problem solving skills
  • Attention to detail
  • Time management skills

Related: Top Courier Skills: Definition and Examples

How to become a Courier

There are many reasons why someone might want to become a courier. It can be a great way to earn some extra money, or it can be a full-time job. Either way, it is a job that comes with a lot of responsibility. Here are some tips on how to become a courier:

1. Get a van or truck. This is the most important step, as you will need a vehicle to transport your packages. You can either buy or lease a vehicle, depending on your budget and needs.

2. Get insurance. Make sure you are properly insured before you start transporting packages. This will protect you in case of an accident or damage to the packages you are carrying.

3. Get a GPS system. A GPS system will help you navigate to your destinations and ensure that you deliver the packages on time.

4. Join a courier service. There are many courier services available, so choose one that best suits your needs and location. This will give you access to customers and help you get started in the business.

5. Be professional. When you are transporting packages, remember that you are representing the company that hired you. Be punctual, polite, and careful with the packages you are carrying.

Related: Courier Resume Example

Related: Courier Interview Questions (With Example Answers)