What does a Collection Supervisor do?
Published 3 min read
A Collection Supervisor is responsible for the daily supervision of a team of collectors. They ensure that the team meets its goals by monitoring performance and providing feedback. They also work with the team to develop strategies for improving collections.
Collection Supervisor job duties include:
- Supervise and coordinate the work activities of collection staff
- Plan, implement, and monitor collection strategies and procedures
- Ensure timely and effective collections of receivables
- Maintain accurate records of collections activity and performance
- Monitor customer account status and recommend appropriate action
- Negotiate payment arrangements with customers as needed
- Resolve customer inquiries and complaints in a timely and professional manner
- Handle escalated collection issues as needed
- Prepare regular reports on collections activity and performance
Collection Supervisor Job Requirements
A Collection Supervisor is responsible for the daily operations of a collections department. This may include supervising staff, developing policies and procedures, and maintaining records. A Collection Supervisor typically has a bachelor's degree in business or a related field, and previous experience working in collections. Some employers may require certification from the American Collectors Association.
Collection Supervisor Skills
- Communication
- Organization
- Time management
- Customer service
- Conflict resolution
- Data entry
- Microsoft Office
- 10-key
- Filing
- Cash handling
- Multi-tasking
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How to become a Collection Supervisor
A collections supervisor is responsible for the management and supervision of a team of collectors. The collections supervisor ensures that the team meets its goals and objectives, and provides support and guidance to team members. The collections supervisor also works closely with other departments within the company to ensure that the collections process is efficient and effective.
To become a collections supervisor, you will need to have experience working in collections. You should be familiar with all aspects of the collections process, including skip tracing, legal processes, and negotiation strategies. In addition, you should have strong supervisory and leadership skills.
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