What does a Collection Specialist do?

Learn all about Collection Specialist duties, skills and much more. Get expert advice on how to become a Collection Specialist.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A collection specialist is a professional who is responsible for collecting debts owed to a company. This may involve contacting debtors, negotiating payment plans, and taking legal action if necessary.

Collection Specialist job duties include:

  • Locate and notify customers of delinquent accounts by telephone, mail, or in person
  • Establish contact with customers and perform customer service to collect payments
  • Investigate and resolve customer inquiries
  • Update account status information
  • Prepare monthly reports
  • Generate computerized lists of delinquent accounts
  • Forward accounts to credit bureau and collection agencies
  • Perform skip tracing to locate customers with delinquent accounts
  • Negotiate payment arrangements with customers

Collection Specialist Job Requirements

Most employers prefer to hire collection specialists who have at least a high school diploma. However, some jobs may require postsecondary education, and many employers prefer to hire candidates who have completed some college coursework. Certification is not typically required for entry-level positions, but it may be beneficial for career advancement. Collection specialists typically need at least one year of experience working in customer service or a related field.

Collection Specialist Skills

  • Communication
  • Active listening
  • Problem solving
  • Critical thinking
  • Negotiation
  • Persuasion
  • Organizational
  • Time management
  • Research
  • Data analysis
  • Collection strategies

Related: Top Collection Specialist Skills: Definition and Examples

How to become a Collection Specialist

A Collection Specialist is a professional who is responsible for collecting payments on behalf of a company. This individual must have excellent communication and negotiation skills in order to successfully collect payments from customers. In addition, a Collection Specialist must be well-organized and detail-oriented in order to keep track of customer accounts and payment history.

If you are interested in becoming a Collection Specialist, there are a few things that you will need to do. First, you will need to obtain a high school diploma or equivalent. Next, you will need to complete some formal training, which can be obtained through a vocational school or community college. Finally, it is important to have some experience working in customer service or collections in order to be successful in this role.

Related: Collection Specialist Resume Example

Related: Collection Specialist Interview Questions (With Example Answers)