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What does a Claims Clerk do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A claims clerk is responsible for organizing and processing insurance claims. This may include tasks such as reviewing claim forms, investigating and gathering information about the claim, and contacting insurance companies to request payment. The claims clerk may also be responsible for maintaining records and preparing reports.

Claims Clerk job duties include:

  • Answer incoming calls and provide customer service
  • Open and distribute mail
  • Process claims
  • Enter data into computer system
  • Generate reports
  • Follow up on outstanding claims
  • Maintain files and records
  • Resolve customer inquiries and complaints
  • Perform general office duties

Claims Clerk Job Requirements

Most claims clerks have at least a high school diploma, although some jobs may require postsecondary education, and most complete on-the-job training. Some employers may prefer to hire candidates who have experience working in customer service or an office environment. Although not required, certification from the International Association of Insurance Professionals may be beneficial for job seekers.

Claims Clerk Skills

  • Claims
  • Filing
  • Data Entry
  • Microsoft Office
  • Customer Service
  • 10-Key
  • Attention to Detail
  • Organization
  • Time Management
  • Typing
  • Prioritizing

Related: Top Claims Clerk Skills: Definition and Examples

How to become a Claims Clerk

A Claims Clerk is responsible for organizing and processing insurance claims. They work with insurance companies to ensure that claims are filed correctly and in a timely manner. A Claims Clerk must be detail-oriented and have excellent communication and customer service skills.

To become a Claims Clerk, you will need at least a high school diploma or equivalent. Many employers prefer candidates who have some experience working in the insurance industry. You will also need to be proficient in computer applications, such as Microsoft Office.

Once you have the necessary education and experience, you can begin applying for Claims Clerk positions. Start by searching online job boards or contacting insurance companies directly. When applying for a position, be sure to highlight your customer service and communication skills.

Once you have been hired as a Claims Clerk, it is important to stay up-to-date on industry changes and updates. Insurance is a rapidly changing field, so it is important to keep up with new laws and regulations. You can do this by reading industry publications or taking courses offered by insurance companies.

By following these steps, you can become a Claims Clerk and begin working in the insurance industry. This career offers good job security and opportunities for advancement. With hard work and dedication, you can build a successful career in this field.

Related: Claims Clerk Resume Example

Related: Claims Clerk Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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