Top 11 Technical Support Representative Certifications

Certifications are important for a technical support representative in the job market because they demonstrate expertise and knowledge in the field. Having certifications increases an individual’s credibility, and can often open up new opportunities for employment or advancement. Additionally, having certain certifications may be required by employers to ensure that a technical support representative is qualified to handle complex tasks that require specialized knowledge. Certifications provide assurance to employers that the individual has undergone rigorous training and has mastered the necessary skills to perform their job effectively and efficiently.

The purpose of this article is to review and discuss the value of some of the top certifications for Technical Support Representatives, and how they can benefit a Technical Support Representative's career.

What are Technical Support Representative Certifications?

Technical support representative certification is a type of certification that provides specialized training and assessment for individuals who provide customer service and technical support in the technology industry. This type of certification may be provided by professional organizations, educational institutions, or industry-specific certifying bodies.

The primary benefit of technical support representative certification is that it allows employers to verify an individual's knowledge and skills in the area of customer service and technical support. By having this type of certification, employers can ensure that they are hiring someone who has the necessary skills to provide excellent customer service and technical support. Furthermore, having this type of certification demonstrates a commitment to professional development and provides evidence of an individual's dedication to their field.

In addition to helping employers select qualified candidates, technical support representative certification can also help individuals stand out from other job seekers. Having this type of certification can make a job candidate more attractive to employers since they will have proof that they possess specific skills and knowledge related to customer service and technical support. Additionally, having this type of certification can open up new career opportunities for individuals seeking positions in the technology industry.

Overall, earning a technical support representative certificate can be very beneficial for both employers and job seekers alike. It not only provides employers with assurance that they are hiring qualified individuals but also helps job seekers demonstrate their commitment to their field as well as open up new career opportunities for them.

Pro Tip: When considering a technical support representative certification, make sure to research the program in detail. Look for accredited certifications that are widely accepted in the industry and offer up-to-date courses that cover all of the relevant skills and abilities needed to be successful in the role. Make sure to inquire about any prerequisites or additional requirements that may be necessary to complete the certification.

Related: What does a Technical Support Representative do?

Top 11 Technical Support Representative Certifications

Here’s our list of the best certifications available to Technical Support Representatives today.

1. CompTIA A+

CompTIA A+ is an industry-leading certification for entry-level IT professionals. It is a vendor-neutral certification that validates the skills and knowledge needed to support and troubleshoot computer hardware, operating systems, mobile devices, security, networking and other technologies.

The CompTIA A+ certification consists of two exams: 220-1001 (Core 1) and 220-1002 (Core 2). The Core 1 exam covers PC hardware, software installation and configuration, mobile device hardware installation and configuration, network troubleshooting and security. The Core 2 exam covers operating system installation and configuration, advanced networking topics such as virtualization and cloud computing, software troubleshooting and operational procedures.

It typically takes about three months to complete both exams. To get the certification you must pass both exams with a score of at least 720 on each test. You can take the tests in any order but it is recommended that you take Core 1 first as it covers more basic concepts.

The cost of the CompTIA A+ certification varies depending on where you take the tests. Typically it costs around $300 USD for both tests combined.

2. Microsoft Certified Solutions Expert (MCSE)

Microsoft Certified Solutions Expert (MCSE) is a certification offered by Microsoft that validates an individual’s expertise in the design, implementation, and management of Microsoft-based IT solutions. It is designed to help professionals demonstrate their ability to build innovative solutions across multiple technologies, both on-premises and in the cloud.

It typically takes between 6 months and 1 year to get MCSE certified, depending on the individual’s experience level and how much time they are able to dedicate to studying for the exam. To get MCSE certified, individuals must pass five exams related to their chosen technology track.

The cost of getting MCSE certified can vary depending on which exams you choose to take and where you take them. Generally speaking, each exam costs around $165 USD but this can vary depending on location. Additionally, there are various study materials available online that can help individuals prepare for the exams at a lower cost than taking a course or attending an instructor-led training program.

3. ITIL Foundation

ITIL Foundation is a certification program that provides a comprehensive overview of the Information Technology Infrastructure Library (ITIL) framework. It is designed to help IT professionals understand how IT services are managed and delivered, and how they can be improved. The course covers the five core disciplines of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

The ITIL Foundation exam typically takes about two hours to complete. The exam consists of 40 multiple-choice questions and requires a minimum score of 65% to pass. To prepare for the exam, candidates should review the official syllabus and study materials provided by AXELOS or an accredited training provider.

To obtain the ITIL Foundation certification, individuals must take an online or classroom-based course offered by an accredited training provider. The cost of the course varies depending on the provider but typically ranges from $500 to $2,000 USD. After completing the course and passing the exam, individuals will receive their official ITIL Foundation certification from AXELOS.

4. Cisco Certified Network Associate (CCNA)

Cisco Certified Network Associate (CCNA) is an entry-level certification from Cisco that validates a professional’s ability to install, configure, operate and troubleshoot medium-size routed and switched networks. It typically takes around 6 to 12 months to complete the CCNA certification depending on the individual’s experience. To get the CCNA certification, individuals must pass two exams: ICND1 (Interconnecting Cisco Network Devices Part 1) and ICND2 (Interconnecting Cisco Network Devices Part 2). The cost of each exam is $165 USD.

5. CompTIA Network+

CompTIA Network+ is an industry-leading certification for IT professionals who work with networking technologies. It is designed to validate the knowledge and skills necessary to troubleshoot, configure, and manage wired and wireless networks. The certification covers topics such as network architecture, network operations, security, and troubleshooting.

It typically takes around three months to prepare for the CompTIA Network+ exam. To get certified, you must pass the Network+ exam (N10-007). The exam consists of 90 multiple choice questions that must be completed in 90 minutes.

The cost of the CompTIA Network+ exam varies depending on where you take it. Generally speaking, it costs between $300 and $400 USD. You can also purchase practice exams and study materials from CompTIA or other vendors to help you prepare for the exam.

6. Microsoft Technology Associate (MTA)

Microsoft Technology Associate (MTA) is a certification program designed to provide individuals with the fundamental technology skills needed to begin a successful career in technology. It is an entry-level certification that validates basic knowledge of core technical concepts, including networking, security, databases, operating systems, software development and web development.

It typically takes around 20 hours of study time to prepare for the MTA exam. The exam itself consists of 40-60 multiple choice questions and must be completed within 90 minutes.

To get an MTA certification, you must first register for an exam at a Microsoft testing center or through a Pearson VUE testing center. You will then need to purchase the appropriate voucher code from Microsoft or Pearson VUE in order to take the exam. The cost of the voucher will vary depending on which country you are taking the exam in and which version of the exam you are taking. Generally speaking, it costs around $115 USD per exam.

7. CompTIA Security+

CompTIA Security+ is an internationally recognized certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career. It is a vendor-neutral certification that covers the essential principles for network security and risk management, including encryption, access control, authentication, and more.

The CompTIA Security+ exam consists of 90 multiple-choice questions and takes approximately 90 minutes to complete. The exam covers topics such as system security, network infrastructure, cryptography, risk management, access control and organizational security. To earn the CompTIA Security+ certification you must pass the SY0-501 exam with a score of 750 or higher on a scale of 100-900.

In order to get CompTIA Security+, you must first register for the exam through Pearson VUE or Prometric Testing Center. You can find more information about registering for the exam at https://certification.comptia.org/certifications/security#examdetails/.

The cost of taking the CompTIA Security+ exam varies depending on your location but typically ranges from $320-$400 USD.

8. Apple Certified Support Professional (ACSP)

Apple Certified Support Professional (ACSP) is a certification program offered by Apple for technical support professionals. The ACSP certification is designed to validate the knowledge and skills of those who provide technical support for Mac computers, iPads, iPhones, and other Apple products.

The ACSP certification requires that applicants pass two exams: the Apple Service Fundamentals Exam and the Apple Certified Technical Coordinator (ACTC) Exam. The Apple Service Fundamentals Exam covers topics such as troubleshooting techniques, customer service best practices, and Mac OS X fundamentals. The ACTC Exam tests an applicant's knowledge of Mac OS X Server administration, network setup and configuration, system security, and directory services.

It typically takes approximately three months to complete the ACSP certification process. During this time period, applicants must register for both exams at an authorized testing center, prepare for the exams using study materials provided by Apple or other third-party vendors, take the exams at a testing center, and then wait for their results.

The cost of the ACSP certification varies depending on which study materials are used to prepare for the exams. Typically it costs around $400 USD to purchase all necessary study materials from Apple or third-party vendors. Additionally, there is a fee of $150 USD per exam that must be paid when registering for each exam at a testing center.

9. HDI Customer Service Representative (HDI-CSR)

HDI Customer Service Representative (HDI-CSR) is a certification program offered by the Help Desk Institute (HDI). It is designed to give individuals the knowledge and skills necessary to become successful customer service representatives. The HDI-CSR certification provides a comprehensive understanding of customer service concepts, processes, tools and techniques.

The HDI-CSR certification is divided into two levels: Professional and Expert. To earn the Professional level, you must pass an online assessment that covers topics such as customer service fundamentals, problem solving, communication, and technology. The Expert level requires passing an additional exam that covers advanced topics such as customer experience management, analytics, and process improvement.

It typically takes about 6 months to complete the HDI-CSR program. To get started on your journey towards becoming an HDI-CSR certified professional, you will need to register with HDI and purchase the required materials for each level of certification.

The cost of the HDI-CSR program varies depending on which level of certification you are pursuing. The Professional level costs $395 USD while the Expert level costs $495 USD.

10. HDI Support Center Analyst (HDI-SCA)

HDI Support Center Analyst (HDI-SCA) is an industry-recognized certification that validates a professional’s knowledge in support center operations and customer service. It is designed to equip professionals with the skills necessary to effectively manage and lead a successful support center.

The HDI-SCA certification is offered by the Help Desk Institute (HDI), which is an international association focused on providing education, resources, and certifications for IT professionals. The certification consists of two exams: one on general support center operations and another on customer service. Both exams are administered online and require a passing score of 80% or higher to be certified.

The HDI-SCA certification typically takes about six months to complete, depending on the individual's study habits and dedication. To get started, individuals must first register for the exam through the HDI website. Once registered, they can access study materials such as practice tests, books, videos, and webinars to help them prepare for the exam. Additionally, individuals can join HDI's discussion forums where they can ask questions and share experiences with other certified professionals.

The cost of obtaining the HDI-SCA certification varies depending on whether or not you are already an HDI member. For non-members, the total cost includes registration fees for both exams ($199 each) plus applicable taxes ($398 total). For members, there is a discounted rate of $299 plus applicable taxes ($598 total).

11. Microsoft Office Specialist (MOS)

Microsoft Office Specialist (MOS) is a certification program that validates an individual’s skills in using Microsoft Office applications, such as Word, Excel, PowerPoint, Outlook and Access. The certification is designed to demonstrate proficiency in the use of these programs and is a valuable credential for those seeking to advance their career or increase their earning potential.

The MOS certification requires passing one or more exams that test the individual's knowledge of the various Microsoft Office applications. These exams are offered through Prometric testing centers around the world and can be taken at any time throughout the year. The amount of time it takes to get certified depends on the number of exams taken and how much preparation time is put into studying for them. Generally, it takes between two weeks and two months to complete all of the necessary tests.

The cost of getting certified varies depending on which exam(s) you take and where you take them. Generally speaking, each exam costs around $150 USD, though some may be slightly more or less depending on location and other factors. Additionally, there may be additional fees associated with taking the exam (such as registration fees).

Overall, obtaining a Microsoft Office Specialist certification can be a great way to demonstrate your proficiency in Microsoft Office applications and give yourself an edge when applying for jobs or promotions. It also provides an opportunity to showcase your expertise in these programs and stand out from other candidates who lack this type of certification.

Do You Really Need a Technical Support Representative Certificate?

No, you do not necessarily need a technical support representative certificate in order to be successful in the field. There are many people who have achieved success as a technical support representative without ever obtaining a certificate. The knowledge and experience that is gained through hands-on work can often be more valuable than any certification.

However, having a technical support representative certificate may give you an edge when applying for positions or negotiating salaries. It can also provide assurance to employers that you possess the necessary skills and qualifications for the job. Additionally, it can demonstrate your commitment to staying up-to-date on industry trends and best practices.

Ultimately, whether or not you decide to pursue a technical support representative certificate should depend on your own goals and career aspirations. If you feel that such a certification would benefit your career, then it could be worth looking into potential programs or courses available in your area.

Related: Technical Support Representative Resume Examples

FAQs About Technical Support Representative Certifications

Q1. What is a Technical Support Representative Certification?

Answer: A Technical Support Representative Certification is a credential that certifies the holder has the knowledge and skills to provide technical support services to customers. It includes topics such as customer service, troubleshooting, system administration, hardware, software, and network management.

Q2. What are the benefits of obtaining a Technical Support Representative Certification?

Answer: Obtaining a Technical Support Representative Certification can help you gain credibility in the field and demonstrate your competence to employers. It also provides an opportunity for career advancement by allowing you to specialize in different areas of technical support. Additionally, it may lead to higher salaries or job promotions.

Q3. How do I become certified as a Technical Support Representative?

Answer: To become certified as a Technical Support Representative, you must pass an exam administered by a professional certification organization such as CompTIA or Microsoft Certified Professional (MCP). You may also need to complete additional training courses related to the certification you are pursuing.

Q4. How long does it take to obtain a Technical Support Representative Certification?

Answer: The amount of time it takes to obtain a Technical Support Representative Certification will vary depending on the specific certification you are pursuing and your experience level with the technologies involved. Generally speaking, most certifications can be completed within 6-12 months if you dedicate enough time for studying and practice tests.

Q5. Are there any prerequisites for taking the certification exam?

Answer: Yes, some certifications require that you have prior experience with the technology being tested or have taken certain training courses before taking the exam. Make sure to check with your chosen certification provider before signing up for an exam to make sure that all prerequisites have been met.