Top 10 Product Support Specialist Certifications

Certifications are important for a product support specialist in the job market because they demonstrate a level of expertise, knowledge, and skill that employers value. A certification shows that the individual has taken the time to gain additional qualifications and is committed to staying up-to-date on industry trends and technologies. Employers are more likely to hire someone with certifications as it indicates that the person is qualified and knowledgeable about the field. Certifications also provide an opportunity for product support specialists to stand out from other candidates by demonstrating their expertise in a certain area or technology.

The purpose of this article is to review some of the top certifications for Product Support Specialists and explain how they can help them advance their career.

What are Product Support Specialist Certifications?

Product Support Specialist Certification is a type of certification that recognizes a person’s expertise in providing technical assistance and customer service for products. This certification is especially beneficial for those who work in customer service, tech support, or product management roles. It covers all the essential skills needed to effectively assist customers with their product-related inquiries and problems.

The certification program includes several areas of focus, such as troubleshooting, problem solving, customer service skills, communication skills, product knowledge and more. By completing this certification program, you will gain a comprehensive understanding of the principles of product support and become better equipped to provide effective technical assistance to customers. This certification also provides an excellent opportunity for professional development and can help you advance your career in customer service and tech support roles.

Having Product Support Specialist Certification can give you an edge over other job applicants when applying for positions in the field. It shows employers that you have the necessary knowledge and experience to provide quality customer service and technical assistance to their clients. Furthermore, it can also help employers save time by having someone on their team who is already certified in product support services.

Pro Tip: Before pursuing a product support specialist certification, make sure to research the requirements and the job market for certified specialists in your area. This will ensure that you have the necessary qualifications for the position and that there is a demand for certified specialists in your area.

Related: What does a Product Support Specialist do?

Top 10 Product Support Specialist Certifications

Here’s our list of the best certifications available to Product Support Specialists today.

1. Certified Customer Service Professional (CCSP)

The Certified Customer Service Professional (CCSP) is a professional certification program designed to recognize customer service professionals who have demonstrated the knowledge, skills, and abilities necessary to provide exceptional customer service. The CCSP is offered by the International Customer Service Association (ICSA).

To become certified, individuals must pass a rigorous exam that covers topics such as customer service fundamentals, communication techniques, problem solving and resolution strategies, and customer relations management. The exam consists of multiple-choice questions and takes approximately two hours to complete.

In order to take the CCSP exam, applicants must meet certain eligibility requirements. These include having at least three years of customer service experience or a degree in a related field as well as successfully completing an ICSA-approved training course.

The cost of taking the CCSP exam varies depending on the country in which you are taking it. In the United States, the fee is $295 USD; in Canada it is $395 CAD; and in other countries it may be higher or lower depending on local currency exchange rates.

In addition to passing the exam, individuals must also maintain their certification status by completing continuing education credits every two years. This helps ensure that certified professionals stay up-to-date with industry trends and best practices.

2. Certified Technical Support Professional (CTSP)

Certified Technical Support Professional (CTSP) is a professional certification program designed to recognize individuals who demonstrate the highest levels of technical support skills and knowledge. The certification is offered by the International Association of Technical Support Professionals (IATSP).

The CTSP program consists of two parts: a written exam and a practical exam. The written exam tests your knowledge of technical support concepts, processes, and procedures. The practical exam tests your ability to apply those concepts in real-world scenarios.

It typically takes about six months to complete the entire CTSP program, including both exams. During this time, you must complete an approved training course that covers all aspects of technical support. You will also need to submit proof of experience in the field, such as job descriptions or letters from employers.

The cost of the CTSP program varies depending on the training provider you choose. Generally speaking, it can range from $500-$2,000 USD for the entire program.

Once you have completed both exams and received your certification, you will be able to demonstrate your expertise in technical support and gain recognition within the industry.

3. CompTIA A+ Certification

CompTIA A+ certification is an industry-recognized credential that validates the knowledge and skills of IT professionals. It is designed to help individuals gain a better understanding of hardware, software, networking, security, troubleshooting and customer service. It is one of the most sought-after certifications in the IT industry and can open up many career opportunities for those who hold it.

It takes approximately 12 months to complete the CompTIA A+ certification process. This includes studying for and passing two exams: Core 1 (220-1001) and Core 2 (220-1002). Both exams must be passed with a score of at least 900 out of 1000 in order to earn the certification.

To get started on your CompTIA A+ certification journey you will need to purchase an exam voucher from CompTIA's website or through a third party provider such as Pearson VUE or Certiport. The cost of the exam voucher varies depending on which country you are located in but typically ranges between $200 - $300 USD per exam.

Once you have purchased your exam vouchers you will need to register for a testing session at an authorized testing center near you. You can find more information about how to register for your exams on CompTIA's website. After registering for your exams, it is important to study diligently and prepare yourself for success on both tests.

In conclusion, CompTIA A+ certification is a valuable asset that can open up many job opportunities in the IT industry. It takes approximately 12 months to complete the process and requires passing two exams with a score of at least 900 out of 1000 each time. The cost of the exam vouchers varies depending on location but typically ranges between $200 - $300 USD per exam.

4. Microsoft Certified Solutions Expert (MCSE)

Microsoft Certified Solutions Expert (MCSE) is a certification program for IT professionals that proves their expertise in designing and implementing Microsoft-based solutions. It is an industry-recognized credential that demonstrates an individual’s ability to build innovative solutions across multiple technologies, both on-premises and in the cloud.

It typically takes around 6 months to complete the MCSE certification, depending on the individual's experience level and commitment to studying. To get certified, individuals must first pass a series of exams that cover topics such as networking, security, virtualization, and cloud computing. After passing these exams, they must then submit proof of their professional experience in order to receive their certification.

The cost of getting an MCSE certification varies depending on the number of exams taken and any additional training courses or materials purchased. Generally speaking, it can cost anywhere from $500-$2,000 USD for the entire process.

5. Certified Help Desk Analyst (CHDA)

Certified Help Desk Analyst (CHDA) is a professional certification offered by the HDI, an international organization dedicated to advancing the help desk and technical support industry. The CHDA certification is designed to recognize individuals who have achieved a level of expertise in providing technical support services.

The CHDA certification requires applicants to pass a comprehensive exam that covers topics such as customer service, problem solving, troubleshooting, and communication skills. The exam consists of multiple-choice questions and is administered online. It typically takes between two and three hours to complete.

In order to be eligible for the CHDA certification, applicants must have at least one year of experience working in a help desk or technical support role. Applicants must also have completed at least 20 hours of training in the field of help desk or technical support within the past two years.

The cost of obtaining the CHDA certification varies depending on whether you are taking the exam through HDI or another provider. Through HDI, the cost is $395 USD for members and $495 USD for non-members. If you take the exam through another provider, you may be charged additional fees or discounts depending on their policies.

6. ITIL Foundation Certification

ITIL Foundation Certification is a globally recognized certification that provides an understanding of IT Service Management best practices. It is based on the ITIL framework, which stands for Information Technology Infrastructure Library. The ITIL framework is a set of guidelines and processes designed to help organizations improve their IT service delivery.

The ITIL Foundation Certification is the entry-level qualification in the ITIL certification scheme. It consists of a one-day course and an exam, which can be taken online or in a classroom setting. The course covers topics such as the five stages of the ITIL lifecycle, service management principles, and service design and transition processes. The exam consists of 40 multiple choice questions and must be completed within 60 minutes.

To get certified, you must pass the exam with at least 65% marks. Once you have passed the exam, you will receive your certificate from Peoplecert, the official accreditation body for ITIL certifications.

The cost of getting certified depends on where you take the course and whether or not you choose to do it online or in a classroom setting. Generally speaking, it costs around $500-$1000 USD for classroom courses and $200-$400 USD for online courses.

In conclusion, getting an ITIL Foundation Certification is a great way to demonstrate your knowledge of IT Service Management best practices and gain recognition in the industry.

7. Six Sigma Green Belt Certification

Six Sigma Green Belt Certification is an industry-recognized certification program that provides individuals with the skills and knowledge needed to become a successful Six Sigma practitioner. The certification is designed to help organizations identify and develop employees who can lead and manage Six Sigma projects.

The Six Sigma Green Belt Certification typically takes between four to eight weeks to complete, depending on the individual's learning style and availability. To obtain the certification, individuals must pass an exam administered by one of several accredited organizations. This exam covers topics such as process improvement, quality management, data analysis, problem solving, project management, and team dynamics.

The cost of obtaining a Six Sigma Green Belt Certification varies depending on the organization offering it. Generally speaking, most programs range from $2,000 - $5,000 USD. This cost includes the exam fee as well as any additional materials required for completion of the program.

8. HDI Support Center Analyst Certification

HDI Support Center Analyst Certification is a certification program that provides professionals with the skills and knowledge needed to provide effective customer service and technical support. The program is designed to help IT professionals develop the skills they need to effectively diagnose, troubleshoot, and resolve customer issues.

The HDI Support Center Analyst Certification consists of two parts: a written exam and a practical exam. The written exam covers topics such as customer service processes, problem solving techniques, communication strategies, and technical support procedures. The practical exam requires participants to demonstrate their ability to accurately diagnose and resolve customer issues in a simulated environment.

It typically takes about 4-6 weeks to complete the entire certification process. To get certified, individuals must first register for the certification program on the HDI website. After registering, individuals will receive an email with instructions on how to access the online course material and exams.

The cost of the HDI Support Center Analyst Certification is $595 USD for members of HDI or CompTIA (the Computing Technology Industry Association). For non-members, the cost is $795 USD.

9. Apple Certified Support Professional (ACSP)

Apple Certified Support Professional (ACSP) is a certification program designed to recognize individuals with the knowledge and skills necessary to support Mac OS X users. It is offered by Apple Inc. and administered by Pearson VUE.

The ACSP certification program consists of two parts: an online self-study course and a proctored exam. The course covers topics such as installation, configuration, networking, troubleshooting, security, and system maintenance for Mac OS X v10.6 or later operating systems.

The online self-study course takes approximately 10 hours to complete and can be done at your own pace. The proctored exam lasts 90 minutes and tests your knowledge of the material covered in the online course. The exam fee is $150 USD and must be paid when you register for the exam.

To get certified as an ACSP, you must first complete the online self-study course and then pass the proctored exam with a score of 70% or higher. Once you have passed the exam, you will receive your official Apple Certified Support Professional certificate from Apple Inc., which is valid for three years from the date of issue.

10. Zendesk Support Professional Certification

Zendesk Support Professional Certification is a certification program offered by Zendesk, an online customer service and support software provider. The certification provides knowledge and skills required to use Zendesk’s software to provide world-class customer service. It covers topics such as creating tickets, managing customer requests, using macros, customizing the user interface, and more.

The certification program consists of two parts: a self-paced online course and an exam. The online course takes approximately 8 hours to complete and covers all aspects of Zendesk Support Professional Certification. The exam is a multiple-choice test with 40 questions that must be completed in 90 minutes or less.

To get certified, you will need to register for the program on the Zendesk website and pay the fee of $199 USD. Once registered, you will have access to the online course material and can begin studying for the exam at your own pace. After completing the course material, you can take the exam at any time and receive your results immediately upon completion.

Once you have passed the exam with a score of 80% or higher, you will receive your official certificate from Zendesk within 7-10 business days. You will also receive digital badges that can be used on social media profiles or websites to show off your achievement!

Do You Really Need a Product Support Specialist Certificate?

The answer to this question depends on the individual and their goals. For those who are just beginning their career in product support, a Product Support Specialist Certificate may be beneficial. It can provide valuable knowledge and experience that will help you stand out when applying for jobs or promotions. A certificate can also demonstrate to employers that you have taken the initiative to gain additional skills and knowledge related to product support.

On the other hand, if you already have years of experience working in product support, then a certificate may not be necessary. Employers are likely more interested in your actual work history and accomplishments than any kind of certification or degree.

Ultimately, it is important to consider your own goals and experience when deciding whether or not a Product Support Specialist Certificate is right for you. If you decide that it would be beneficial, then make sure to research different programs to find one that meets your specific needs.

Related: Product Support Specialist Resume Examples

FAQs About Product Support Specialist Certifications

1. What is a Product Support Specialist Certification?

Answer: A Product Support Specialist Certification is a certification that demonstrates knowledge and proficiency in product support, customer service, and troubleshooting. It can be obtained through specialized training programs or certifications offered by trade organizations, universities, or other organizations.

2. How do I become certified as a Product Support Specialist?

Answer: To become certified as a Product Support Specialist, you must complete the appropriate training program or certification offered by an accredited organization. This may include taking courses, passing exams, and/or completing hands-on experience requirements.

3. What are the benefits of becoming a certified Product Support Specialist?

Answer: Benefits of becoming a certified Product Support Specialist include improved job prospects, increased pay potential, and access to exclusive resources for continuing education and development. It also shows employers that you have the necessary knowledge and skills to provide quality customer service and technical support to their customers.

4. Are there any prerequisites for obtaining a Product Support Specialist Certification?

Answer: Yes, depending on the type of certification you pursue there may be prerequisites such as minimum educational requirements or prior experience working in product support or customer service roles. You should check with the specific organization offering the certification to learn more about any prerequisites required for your desired certification level.

5. How long does it take to obtain a Product Support Specialist Certification?

Answer: The timeframe to obtain a Product Support Specialist Certification can vary depending on your current knowledge base and experience level as well as which organization you receive your certification from. Generally speaking, most certifications can be obtained within 6-12 months if you are able to dedicate enough time and effort towards studying for the relevant exams and completing required coursework or hands-on experience requirements set forth by the organization offering the certification.