Top 11 Police Dispatcher Certifications

Police dispatchers play a critical role in public safety, and employers often seek candidates with specific certifications to ensure that their dispatchers are well-trained and can perform the job effectively. Certification demonstrates knowledge of the latest technologies, protocols, and procedures used in emergency communications. It also validates an individual’s commitment to professional development and indicates that they have taken the initiative to become certified in their field. Certifications can give police dispatchers an edge over other applicants when applying for jobs, and it can also be beneficial for those already employed in the profession as it may lead to promotions or pay increases.

The purpose of this article is to review some of the top certifications for Police Dispatchers and explain how they can help advance a police dispatcher's career.

What are Police Dispatcher Certifications?

Police dispatcher certification is a type of professional certification that is designed to help individuals develop and demonstrate the necessary skills, knowledge, and abilities to work as a police dispatcher. Police dispatchers are responsible for providing assistance to law enforcement officers in the field by taking incoming calls for service, dispatching officers to locations where service is needed, and coordinating resources in order to ensure that all requests for service are handled quickly and efficiently.

Police dispatcher certification provides individuals with the opportunity to be recognized as having achieved a certain level of competency in their respective field. This recognition can be beneficial when seeking employment or advancement within an organization. Certification can also provide applicants with evidence of their qualifications and abilities which can lead to increased job opportunities. Additionally, police dispatcher certification may provide employers with assurance that certified personnel have met certain standards regarding knowledge, experience, and performance criteria.

Having a police dispatcher certification can also benefit an individual by providing them with additional training opportunities. Certified personnel may be able to attend specialized courses or seminars related to their profession which can further enhance their skillset and increase their value as an employee. Furthermore, having a police dispatcher certification may also open doors for professional development such as attending conferences or participating in research projects related to the profession.

Pro Tip: When applying for police dispatcher certification, make sure to research the local and state regulations for the job. Different states may have different requirements in terms of background checks, training, and other qualifications that you need to meet in order to be certified.

Related: What does a Police Dispatcher do?

Top 11 Police Dispatcher Certifications

Here’s our list of the best certifications available to Police Dispatchers today.

1. Emergency Medical Dispatch (EMD) Certification

Emergency Medical Dispatch (EMD) Certification is a certification program designed to provide training and certification for individuals who dispatch medical assistance in emergency situations. This certification is provided by the National Academy of Emergency Medical Dispatch (NAEMD).

The EMD Certification program consists of two components: an online course and a practical exam. The online course provides the necessary knowledge and skills needed to be an effective dispatcher, while the practical exam assesses the individual’s ability to apply their knowledge in real-world scenarios.

To get EMD Certification, applicants must first complete the online course. This course typically takes around 10 hours to complete, depending on the individual’s pace. After completing the online course, applicants must then pass a written exam with a score of 80% or higher. Once they have passed this exam, they will receive their EMD Certification.

The cost of EMD Certification varies depending on where you are taking the course and how many credits you need to complete it. Generally speaking, it will cost between $200-$400 USD for the entire program.

Overall, obtaining EMD Certification can take anywhere from 2-4 weeks depending on how quickly you complete the online course and pass your written exam.

2. National Crime Information Center (NCIC) Certification

The National Crime Information Center (NCIC) is a computerized database of criminal justice information maintained by the Federal Bureau of Investigation (FBI). It contains records on individuals and property that have been reported lost or stolen, wanted persons, missing persons, and foreign fugitives. The NCIC Certification is a program offered by the FBI that allows access to the NCIC database.

In order to receive NCIC Certification, an individual must complete an online application process which requires background checks, fingerprinting, and other security measures. Once approved, the applicant will receive an authorization card from the FBI which will allow them to access the NCIC system. The certification process typically takes 4-6 weeks to complete.

The cost for NCIC Certification varies depending on the state in which you are applying. Generally it costs around $100-$200 for processing fees and background checks.

3. National Emergency Number Association (NENA) Certification

The National Emergency Number Association (NENA) Certification is a voluntary certification program that recognizes individuals who demonstrate the knowledge and skills necessary to perform their duties as emergency telecommunicators. This certification is designed to promote excellence in the field of emergency communications, and it is an important part of the NENA’s mission to ensure that all emergency calls are answered quickly and efficiently.

To obtain NENA Certification, applicants must pass a written exam and complete a hands-on practical assessment. The written exam covers topics such as emergency call handling, radio operations, dispatch protocols, and other related areas. The practical assessment evaluates an applicant’s ability to use various communication systems and equipment, as well as their decision-making skills in responding to emergency situations.

It typically takes between two weeks and two months to complete the entire process of obtaining NENA Certification. In order to be eligible for certification, applicants must have at least one year of experience working in a public safety communications center or similar environment.

The cost of obtaining NENA Certification varies depending on the state or region where you are applying for certification. Generally speaking, fees range from $150-$400 USD for both the written exam and the practical assessment combined.

4. Public Safety Telecommunicator Certification

Public Safety Telecommunicator Certification is a certification program offered by the National Emergency Number Association (NENA). This certification is designed to ensure that public safety telecommunicators are knowledgeable and competent in their job duties.

The certification process takes approximately six months to complete, depending on when you begin. To get certified, applicants must first pass a written exam and then complete an oral interview. After passing both exams, applicants must then complete a training program approved by NENA.

The cost of the certification depends on where you take the exam and how much training you need to complete. The written exam typically costs around $100, while the oral interview costs around $200. The cost of the training program varies depending on what type of training you need, but can range from $500-$1,000.

Overall, getting certified as a Public Safety Telecommunicator is an important step for anyone looking to work in this field. It demonstrates your knowledge and commitment to providing quality service and helps ensure that those who work in this field are competent and well-trained professionals.

5. Telecommunications Training Institute (TTI) Certification

Telecommunications Training Institute (TTI) Certification is a professional certification program that provides training and certification for individuals in the telecommunications industry. The program focuses on providing knowledge and skills related to the installation, maintenance, and repair of telecommunications systems. The program is designed to help individuals gain the necessary skills to become successful in the telecom industry.

The TTI Certification Program consists of two levels: Level 1 and Level 2. Level 1 covers basic topics such as networking fundamentals, system design, installation, troubleshooting, and maintenance. Level 2 covers more advanced topics such as voice over IP (VoIP), wireless networks, network security, system optimization, and customer service.

The TTI Certification Program can be completed within 6-9 months depending on the individual's commitment level. To get certified, applicants must first complete an online application form and submit it along with supporting documents. Once accepted into the program, applicants will receive access to a series of online courses that cover all topics related to telecoms technology. After completing all courses successfully, applicants must pass a final exam in order to receive their certification.

The cost of the TTI Certification Program varies depending on the level of certification sought after; however, it typically ranges from $1,500 - $2,500 USD.

6. International Academies of Emergency Dispatch (IAED) Certification

The International Academies of Emergency Dispatch (IAED) is a professional organization that provides certification for emergency dispatchers. IAED certification is designed to ensure that all emergency dispatchers have the necessary skills, knowledge, and abilities required to provide effective and efficient service.

IAED certification is available in three levels: Basic, Intermediate, and Advanced. The Basic level focuses on the fundamentals of emergency dispatch operations such as call-taking, radio operations, and basic medical protocols. The Intermediate level covers more advanced topics such as incident management, critical decision making, and communication strategies. The Advanced level covers specialized areas such as hazardous materials response and terrorism response.

The amount of time it takes to get IAED certified depends on the level of certification desired. For example, the Basic Certification requires approximately 40 hours of training while the Advanced Certification requires approximately 200 hours of training.

To get IAED certified, individuals must complete an approved training program from an accredited institution or agency. Once the training program has been completed, individuals must pass a written exam in order to receive their certification.

The cost of IAED certification varies depending on the level of certification desired and whether or not an individual chooses to take an online or in-person course. Generally speaking, Basic Certification costs around $200-$300 USD while Intermediate and Advanced Certifications can cost upwards of $1,000 USD or more.

7. Crisis Intervention Team (CIT) Certification

Crisis Intervention Team (CIT) Certification is a program designed to provide police officers with specialized training in responding to individuals experiencing mental health crises. It provides officers with the knowledge and skills needed to de-escalate situations, ensure safety for all involved, and connect people with appropriate services.

The CIT certification process typically takes around 40 hours of instruction over a period of several weeks. The curriculum includes topics such as mental health awareness, de-escalation techniques, legal issues related to mental illness, and community resources. Participants must also complete a field ride-along with a CIT officer.

To get certified as a CIT officer, you must first be employed by a law enforcement agency that has adopted the CIT model. You must then complete the required training and pass an exam at the end of the course. Additionally, some states may require additional background checks or certifications before granting CIT certification.

The cost of obtaining CIT certification varies depending on where you live and which agency you are employed by. Generally speaking, most agencies cover the cost of the training; however, some may require officers to pay out-of-pocket expenses such as travel costs or lodging fees associated with attending the course.

8. Radio Communications Certification

Radio Communications Certification is a certification that allows individuals to operate radio communications equipment. It is important for anyone who wants to work in the radio communications industry, as it ensures that they have the necessary knowledge and skills to safely and effectively use the equipment.

The certification process typically takes between two to four weeks, depending on the individual's level of experience and the type of certification being sought. To obtain the certification, individuals must pass an exam administered by a recognized organization or institution. The exam covers topics such as basic electronics, radio wave theory, antenna design, signal propagation, modulation techniques, and more.

In order to take the exam, individuals must first complete a training course or program related to radio communications. The cost of these courses can vary greatly depending on the institution offering them and how comprehensive they are. Generally speaking, however, most courses cost between $200-$500 USD.

Once an individual has successfully passed their exam and obtained their Radio Communications Certification, they will be able to operate various types of radio communication equipment including marine radios, CB radios, amateur radios (ham radios), shortwave radios and more.

9. Computer Aided Dispatch (CAD) System Operator Certification

Computer Aided Dispatch (CAD) System Operator Certification is a certification program that certifies individuals to operate Computer Aided Dispatch (CAD) systems. This certification is designed for individuals who are responsible for the operation of CAD systems in public safety and emergency services environments.

This certification is awarded by the International Association of Fire Chiefs (IAFC). It requires that applicants meet certain educational, experience, and training requirements. The IAFC also requires applicants to pass an exam administered by the National Registry of Emergency Medical Technicians (NREMT).

The certification process typically takes about three months from start to finish. To get certified, applicants must first complete an online application which includes submitting proof of their education and experience requirements. Once the application is approved, applicants must then register for and complete a course offered by the IAFC on CAD system operations.

Once this course has been completed, applicants must then take and pass the NREMT exam in order to receive their certification. This exam consists of multiple-choice questions covering topics such as CAD system operations, emergency response protocols, and communications procedures.

The cost of obtaining CAD System Operator Certification varies depending on the organization offering it. Generally speaking, however, it can cost anywhere from $500-$2,000 USD depending on the organization providing the certification program.

10. American Red Cross First Aid/CPR/AED certification

American Red Cross First Aid/CPR/AED certification is a comprehensive course that covers the fundamentals of first aid, CPR, and AED (automated external defibrillator) use. The course is designed to teach individuals how to recognize and respond to life-threatening emergencies. It also covers basic first aid skills such as treating cuts, scrapes, burns, and other minor injuries.

The American Red Cross First Aid/CPR/AED certification course typically takes about six hours to complete. During the course, participants will learn how to recognize signs of cardiac arrest and stroke, how to perform CPR on adults, children, and infants, how to use an AED safely and effectively, and how to provide basic first aid for common injuries or illnesses. The cost of the certification course varies depending on the provider but generally ranges from $50-$100.

To get certified in American Red Cross First Aid/CPR/AED you must take an approved training program in person or online with an authorized instructor. After completing the training program you will be issued a certificate that is valid for two years from the date of issue. To maintain your certification you must renew it every two years by taking a refresher class or passing an online exam.

11. National Incident Management System (NIMS) certification

National Incident Management System (NIMS) certification is a credential issued by the Federal Emergency Management Agency (FEMA) that verifies an individual’s knowledge and understanding of the NIMS framework. This certification is designed to ensure that personnel involved in emergency management and response operations understand how to use the NIMS system effectively.

The NIMS certification process requires applicants to take an online course, which takes approximately 10 hours to complete. The course covers topics such as incident command systems, resource management, information sharing, and emergency communications. After completing the course, applicants must pass a test with a score of 80% or higher in order to receive their certification.

The cost for the NIMS certification course varies depending on the provider. Generally, it costs around $100-$200 USD for the entire process. Additionally, some states may require additional training or certifications in order to use NIMS within their jurisdiction.

In summary, obtaining National Incident Management System (NIMS) certification requires taking an online course which typically takes 10 hours and costs around $100-$200 USD. Upon successful completion of the course and passing of the exam with a score of 80% or higher, individuals will receive their official NIMS certification from FEMA.

Do You Really Need a Police Dispatcher Certificate?

Whether or not you need a police dispatcher certificate depends on your career aspirations. If you want to work as a police dispatcher, then having a certificate is essential. Employers prefer applicants with proof of their qualifications, and this is where the certificate comes in. Additionally, certification shows employers that you have the knowledge and skills necessary to perform the job effectively.

Certification also provides an opportunity for professional growth in your field. It proves that you are dedicated to your profession and are willing to go the extra mile in order to stay current with trends and best practices. This is especially important for police dispatchers, since they must be constantly up-to-date on new technologies and procedures related to their job duties.

Finally, having a certificate can also lead to better pay and more opportunities for advancement within the field. Employers may be more likely to hire someone with a certificate over an applicant without one because it shows that they have taken initiative by investing in their professional development.

In conclusion, while having a police dispatcher certificate is not absolutely necessary if you want to work in this field, it can certainly help open doors and provide long-term benefits both financially and professionally.

Related: Police Dispatcher Resume Examples

FAQs About Police Dispatcher Certifications

1. What are the requirements for becoming a police dispatcher?

Answer: The requirements for becoming a police dispatcher vary by state and jurisdiction, but typically include having a high school diploma or GED equivalent, passing a background check, completing an approved training program, and passing an exam.

2. Are there any certifications required to be a police dispatcher?

Answer: Yes, most states require dispatchers to hold either a basic or advanced certification in order to qualify for employment. The exact requirements vary by state and jurisdiction.

3. How long does it take to become certified as a police dispatcher?

Answer: It can take anywhere from 6 months to 2 years to become certified as a police dispatcher depending on the state and jurisdiction’s requirements.

4. What is the cost of getting certified as a police dispatcher?

Answer: The cost of getting certified as a police dispatcher varies widely depending on the state and jurisdiction’s requirements as well as any additional training courses you may need to take in order to qualify for certification. Generally speaking, costs can range from $100-$500 USD for basic certification, up to $1000+ USD for advanced certifications.

5. What type of job opportunities are available with police dispatcher certification?

Answer: Police dispatchers are employed by law enforcement agencies across the country and often have opportunities for advancement within their departments in addition to being able to transfer their skillset into related fields such as 911 operators or emergency dispatchers.