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Pinterest Customer Support Specialist Resume Examples

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 10 min read

Discover the secrets to crafting a standout resume that will catch the attention of hiring managers at Pinterest and land you a coveted role as a Customer Support Specialist. In this comprehensive guide, we delve into the essential elements every Pinterest-worthy resume should include, such as highlighting your customer service skills, showcasing your experience with social media platforms, and demonstrating your ability to troubleshoot and resolve user issues. Learn how to tailor your resume to meet the specific requirements of Pinterest's company culture and values, making it easier for you to stand out from the competition and secure an interview for your dream job.

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Pinterest Customer Support Specialist Resume Example

Caleya Stanaitis, Customer Support Specialist

caleya.stanaitis@gmail.com

(273) 068-2682

98-721 Hoomalu St, Pearl City, HI 96782

Professional Summary

Customer Support Specialist with 1 year of experience in providing exceptional customer service and resolving complex issues. Proficient in troubleshooting, maintaining strong customer relationships, and utilizing CRM systems to effectively manage and document interactions. Adept at working collaboratively in high-pressure environments while prioritizing customer satisfaction and business objectives.

Work Experience

Customer Support Specialist at Hawaiian Telcom, HI

Apr 2023 - Present

  • Successfully reduced average call wait time by 30% within six months, resulting in increased customer satisfaction and a 15% reduction in abandoned calls.
  • Implemented new support ticket system, which increased efficiency and resulted in a 25% decrease in average ticket resolution time.
  • Consistently met or exceeded performance metrics, including maintaining a first call resolution rate of 90% and a customer satisfaction rating of 95%.
  • Trained and mentored six new Customer Support Specialists, contributing to a 20% increase in team productivity and a 10% improvement in overall team performance metrics.

Associate Customer Support Specialist at Servco Pacific Inc., HI

Aug 2022 - Feb 2023

  • Successfully resolved over 95% of customer queries and complaints within the first call, leading to a significant increase in overall customer satisfaction rates for Servco Pacific Inc. in Hawaii.
  • Streamlined support ticket management by implementing an efficient categorization system, resulting in a 30% reduction in response time and faster resolution of customer issues.
  • Conducted weekly training sessions for a team of 10 customer support representatives, leading to a 15% improvement in their problem-solving skills and a 20% increase in their average call handling efficiency.
  • Collaborated with the marketing team to create targeted email campaigns, which led to a 25% increase in positive customer feedback and a 10% uptick in repeat business from satisfied clients.

Education

Associate of Applied Science in Customer Support and Services at Kapiolani Community College, Honolulu, HI

Aug 2018 - May 2022

Relevant Coursework: Customer Service Principles, Technical Support Fundamentals, Communication Skills, Sales Techniques, Conflict Resolution, and Information Technology Essentials.

Skills

  • Zendesk proficiency
  • Salesforce mastery
  • LiveChat expertise
  • Intercom adeptness
  • HelpScout familiarity
  • Freshdesk competency
  • Chatbot management

Certificates

  • Customer Support Specialist Certification (CSSC)
  • HDI Customer Service Representative (HDI-CSR)

Tips for Writing a Better Pinterest Customer Support Specialist Resume

1. Use a clear and concise format: Your resume should be easy to read and well-organized. Use bullet points, headings, and consistent formatting throughout the document. Choose a simple font like Arial or Calibri, and avoid using unnecessary images or graphics.

2. Include a professional summary: Begin your resume with a brief summary that highlights your key skills, experience, and goals as a Pinterest Customer Support Specialist. This will give potential employers an overview of your qualifications and make them want to learn more about you.

3. Emphasize relevant skills: Focus on the skills that are most relevant to the role of a Pinterest Customer Support Specialist, such as strong communication abilities, problem-solving skills, attention to detail, and proficiency in using Pinterest's platform. Be sure to include any specific software or tools you have experience with as well.

4. Highlight your customer service experience: As a customer support specialist, it's essential to have strong customer service skills. Make sure you emphasize any previous roles where you interacted directly with customers and resolved their issues.

5. Showcase your achievements: Instead of just listing job responsibilities from previous positions, highlight specific accomplishments that demonstrate your ability to excel in the role of a Pinterest Customer Support Specialist. For example, mention any instances where you improved customer satisfaction ratings or helped streamline processes for better efficiency.

6. Tailor your resume for each application: Take the time to customize your resume for each job application by emphasizing the skills and experiences that are most relevant to that specific position.

7. Include relevant keywords: Many companies use applicant tracking systems (ATS) to filter resumes before they reach human eyes. To increase your chances of getting through these filters, incorporate keywords from the job description into your resume.

8. Proofread carefully: A well-written resume free from typos and grammatical errors demonstrates professionalism and attention to detail—both important qualities for a Customer Support Specialist at Pinterest.

9. Keep it concise: Aim for a one-page resume, especially if you have less than 10 years of experience. Be selective about the information you include and focus on showcasing your most relevant qualifications.

10. Include a strong call to action: End your resume by inviting potential employers to contact you for further discussion or an interview. This shows that you're proactive and eager to move forward in the hiring process.

Related: Customer Support Specialist Resume Examples

Key Skills Hiring Managers Look for on Pinterest Customer Support Specialist Resumes

When applying for a Customer Support Specialist position at Pinterest, it is crucial to incorporate keywords from the job description in your application. This is because Pinterest, like many other companies, utilizes Applicant Tracking Systems (ATS) to filter and rank applicants based on their resumes' relevance to the job requirements. By including specific terms and phrases mentioned in the job description, such as "customer support," "problem-solving," or "communication skills," you increase your chances of passing through these automated systems and getting noticed by hiring managers. Additionally, using these keywords demonstrates that you have carefully read the job posting and understand the expectations of the role, making you a more attractive candidate for the position.

Here is a list of key skills and terms commonly encountered when applying for a customer support specialist position at Pinterest:

Key Skills and Proficiencies
Active listeningCommunication
EmpathyProblem-solving
AdaptabilityTechnical knowledge
Time managementPatience
Attention to detailMultitasking
Conflict resolutionTeamwork
Interpersonal skillsPositive attitude
Customer service orientationData entry and documentation
Product knowledgeAnalytical thinking
Decision-makingEmotional intelligence
Written communicationPhone etiquette

Related: Customer Support Specialist Skills: Definition and Examples

Common Action Verbs for Pinterest Customer Support Specialist Resumes

Writing a resume can be a challenging task, especially when it comes to finding different action verbs that accurately describe your skills and experiences. Using varied verbs is crucial in crafting an impressive Pinterest Customer Support Specialist Resume, as it showcases your diverse abilities and prevents your resume from sounding repetitive or monotonous. Choosing the right action verbs can be difficult; however, it is essential to invest time and effort into selecting the most appropriate ones to make your resume stand out among the competition and demonstrate your proficiency in customer support.

To provide you with a competitive advantage, we have assembled a collection of impactful action verbs that will enhance your resume and help secure your next interview:

Action Verbs
ResolvedAssisted
AddressedManaged
HandledResponded
TroubleshotInvestigated
EscalatedCoordinated
ProcessedDocumented
MaintainedMonitored
UpdatedTrained
CommunicatedAdvised
ImplementedFacilitated
SatisfiedStreamlined

Related: What does a Customer Support Specialist do?