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Microsoft IT Service Delivery Manager Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Updated 9 min read

This article will provide a comprehensive guide on how to effectively create a resume for an IT Service Delivery Manager position at Microsoft. It will explain the various components that should be included, such as areas of expertise, professional certifications and experience, as well as tips on how to showcase these qualities in the resume. Additionally, it will provide advice on what skills and qualifications are necessary for this role, and how to highlight them in an effective way that stands out from other applicants.

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Microsoft IT Service Delivery Manager Resume Example

Kerra Radlinski, IT Service Delivery Manager


(508) 746-9074

Orlando, FL

Professional Summary

I am an experienced IT Service Delivery Manager with over 3 years of expertise in the field. I have a proven track record of providing outstanding IT service to clients and stakeholders, with a focus on customer satisfaction. My strong IT background has enabled me to successfully implement IT projects, streamline processes, and develop innovative solutions to complex problems. I am well-versed in cloud computing, network infrastructure, and project management. I have a keen eye for detail and the ability to analyze and troubleshoot any technical issues that arise. My experience in IT service delivery has enabled me to effectively manage teams, improve operational efficiency, and ensure that projects are completed on time and within budget.

Work Experience

IT Service Delivery Manager at Dell Technologies, FL

Oct 2022 - Present

  • Established 24/7 IT service delivery operations to Dell Technologies, FL, increasing customer service satisfaction scores from 55% to 90%. This was achieved by implementing an ITIL-based service desk system, establishing a team of 20+ IT professionals and setting up a knowledge base for support staff.
  • Developed a comprehensive IT service portfolio for Dell Technologies, FL, which included SLAs for IT services and detailed service descriptions. This resulted in a 20% increase in customer efficiency, as well as a 15% reduction in IT costs.
  • Implemented a cloud-based service management platform for Dell Technologies, FL, reducing the time to resolve customer issues by 30%. This was achieved by introducing automated ticketing, incident and problem management processes, as well as integrating the platform with the existing IT environment.

IT Service Delivery Associate at Hewlett Packard Enterprise, FL

Sep 2020 - Aug 2022

  • Resolved over 80 client issues in a single quarter, resulting in a 50% reduction in customer complaints and an increase in customer satisfaction from 4.2 to 8.9 on a 10-point scale.
  • Spearheaded the implementation of a new IT service delivery system, dramatically reducing wait times from an average of 45 minutes to an average of 15.
  • Successfully migrated 250 users from legacy systems to new cloud-based systems, with zero downtime or data loss.


Bachelor of Science in Information Technology Service Management at Florida State University, FL

Aug 2016 - May 2020

Relevant Coursework: Network Security, Operating System Administration, Application Development, Database Design and Management, and IT Service Management.


  • Project Management
  • IT Service Delivery
  • Leadership
  • Problem Solving
  • Communication
  • Customer Service
  • Technical Knowledge


  • ITIL® Foundation Certificate in IT Service Management
  • Certified Information Systems Security Professional (CISSP)

Tips for Writing a Better Microsoft IT Service Delivery Manager Resume

1. Tailor your resume to the specific job you are applying for: The Microsoft IT Service Delivery Manager role is highly specialized, and you should tailor your resume to reflect this. Include relevant skills, experience, and qualifications that match the job description.

2. Highlight your technical proficiency: The Microsoft IT Service Delivery Manager role requires a high level of technical expertise. Make sure to highlight any certifications or training related to Microsoft technologies in your resume.

3. Showcase your management experience: As a Microsoft IT Service Delivery Manager, you will be responsible for managing multiple teams and projects at once. Make sure to emphasize any previous experience with project management or team leadership in your resume.

4. Demonstrate customer service excellence: This role requires excellent customer service skills as well as technical know-how. Make sure to showcase any previous experiences dealing directly with customers in a professional manner in your resume.

5. List relevant accomplishments: Your resume should include any notable achievements during past positions that demonstrate how you would be an asset in the Microsoft IT Service Delivery Manager role.

Related: Service Delivery Manager Resume Examples

Key Skills Hiring Managers Look for on Microsoft IT Service Delivery Manager Resumes

Incorporating keywords from the job description when applying for an IT Service Delivery Manager opportunity at Microsoft is important because it ensures that your resume is picked up by their Applicant Tracking System (ATS). Microsoft uses an ATS to quickly scan through applications and identify the most relevant ones. By including keywords from the job description, you can increase your chances of being seen by the ATS and getting noticed by hiring managers. Additionally, using keywords shows recruiters and hiring managers that you have read and understood the job description carefully, which demonstrates your attention to detail.

When applying for IT Service Delivery Manager positions at Microsoft, you may encounter common skills and key terms such as those listed below.

Key Skills and Proficiencies
Project ManagementService Delivery
IT InfrastructureCommunication
Problem SolvingLeadership
Change ManagementRelationship Building
Risk ManagementProcess Improvement
Vendor ManagementBusiness Analysis
Stakeholder EngagementStrategic Planning
Cost ControlQuality Assurance
Data AnalysisResource Allocation
Incident ResolutionTroubleshooting
Network AdministrationCustomer Service

Related: Service Delivery Manager Skills: Definition and Examples

Common Action Verbs for Microsoft IT Service Delivery Manager Resumes

Using the same verbs over and over again on a resume can make it dull and repetitive. It is important to use varied action verbs when crafting a Microsoft IT Service Delivery Manager Resume in order to create an impactful document that stands out from other applicants. Utilizing words such as “created,” “managed,” “developed,” “coordinated,” and “implemented” can help paint a picture of your accomplishments for potential employers. Additionally, using synonyms for these words will also help you avoid redundancy and make your resume more interesting to read.

Gain a competitive edge and strengthen your resume with this list of powerful action verbs to help you land your next interview:

Action Verbs

Related: What does a Service Delivery Manager do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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