Meta Application Support Engineer Resume Examples
Updated 9 min read
This article will provide step-by-step instructions on how to craft a resume specifically tailored to the role of Application Support Engineer at Meta. It will address topics such as how to structure your resume, what types of experience and skills are necessary for the role, and how to highlight your achievements in order to stand out from other applicants. Furthermore, it will provide guidance on how to best position yourself for success through the use of industry-specific language and terminology.
Meta Application Support Engineer Resume Created Using Our Resume Builder
Meta Application Support Engineer Resume Example
Aubree Schwatka, Application Support Engineer
aubree.schwatka@gmail.com
(580) 099-5621
Pittsburgh, PA
Professional Summary
As an Application Support Engineer with over 1 year of experience, I have developed a deep understanding of software and hardware related issues. My technical and customer service skills have allowed me to effectively troubleshoot and resolve customer inquiries while providing excellent customer service. I am experienced in providing support for a variety of applications and software, which include Windows Server, Linux, and other open source applications. I am also knowledgeable in setting up and maintaining networks, configuring network services, and providing technical assistance. Additionally, I am highly skilled in monitoring system performance, managing user accounts, and providing technical support for various applications. My expertise lies in providing the highest level of customer service and resolving technical issues quickly and efficiently.
Work Experience
Senior Application Support Engineer at Hewlett Packard Enterprise, PA
Dec 2022 - Present
- Significantly reduced ticket backlog and improved customer satisfaction rating: Through proactive monitoring, troubleshooting, and root cause analysis, I was able to reduce the ticket backlog from an average of 4 days to just 1 day. This resulted in a customer satisfaction rating increase from 84% to 97%.
- Streamlined applications support process: Developed an automated application support process that reduced manual efforts by 75%, thereby reducing the time spent on support tasks by 50%.
- Automated application deployment: Developed an automated application deployment process that allowed for the deployment of applications to multiple environments within minutes instead of hours. This enabled faster development cycles and shorter time-to-market.
Application Support Engineer at Accenture Solutions, PA
Jul 2022 - Nov 2022
- Resolved a major system issue that had been impacting the application's performance for over 6 months, resulting in a 25% increase in application efficiency.
- Developed and implemented an automated monitoring system to detect and resolve application issues before they impacted the business, reducing downtime by 45%.
- Led a cross-functional team of engineers to develop and deploy a new feature in the application, resulting in a 10% increase in customer satisfaction.
Education
Associate's Degree in Computer Science at Harrisburg Area Community College, PA
Aug 2017 - May 2022
Relevant Coursework: Algorithms and Data Structures, Computer Programming, Operating Systems, Computer Networks and Security, Database Design.
Skills
- Troubleshooting
- Technical Support
- System Administration
- Incident Management
- Problem Solving
- Communication Skills
- Customer Service
Certificates
- Certified Application Support Engineer (CASE)
- Certified ITIL Foundation in Service Management
Tips for Writing a Better Meta Application Support Engineer Resume
1. Tailor your resume to the job description: Make sure that your resume reflects the specific needs of the Meta Application Support Engineer role you’re applying for. Highlight relevant skills and experiences that make you a great fit for the position.
2. Quantify your accomplishments: Whenever possible, use measurable metrics to demonstrate the impact of your work. For example, if you managed a team, include details such as how many people you supervised or how much faster processes were completed under your leadership.
3. Include technical skills: As an application support engineer, it’s important to list all of the programming languages and software tools that you are familiar with in order to show employers that you have the required technical skills.
4. Showcase soft skills: Teamwork, communication, problem-solving, and customer service are all essential qualities for a successful application support engineer. List any relevant soft skills in your resume so employers know that you can handle difficult situations with ease and professionalism.
5. Keep it concise: Hiring managers often don’t have a lot of time to review applications, so make sure that yours is well-organized and easy to read by keeping it concise and focused on your most relevant experience and qualifications for the role.
Related: Applications Engineer Resume Examples
Key Skills Hiring Managers Look for on Meta Application Support Engineer Resumes
Incorporating keywords from the job description when applying for an Application Support Engineer opportunity at Meta is essential due to the company's use of Applicant Tracking Systems. These systems scan resumes for keywords and phrases that match those included in the job description, so including relevant keywords can help your resume stand out from other applicants and increase your chances of getting noticed. It is important to tailor your resume to each job you apply for, as this will ensure that you are emphasizing the skills and experience that best fits the position.
The following are some common skills and key terms you might come across when applying for an Application Support Engineer role at Meta:
| Key Skills and Proficiencies | |
|---|---|
| Problem-solving | Troubleshooting |
| Technical Support | Customer Service |
| System Administration | Networking |
| Software Installation | Database Management |
| Scripting Languages (e.g., Bash, Python) | Linux/Unix Administration |
| Windows Server Administration | Monitoring Systems |
| IT Security | Application Deployment |
| Configuration Management | Backup and Recovery |
| Virtualization Technologies (e.g., VMware, Hyper-V) | Cloud Computing (e.g., AWS, Azure) |
| Automation Tools (e.g., Ansible, Puppet) | Container Technologies (e.g., Docker, Kubernetes) |
| Source Control Management (e.g., Git, SVN) | Agile Methodologies |
Related: Applications Engineer Skills: Definition and Examples
Common Action Verbs for Meta Application Support Engineer Resumes
Finding the right action verbs for your resume can be a difficult task. It is important to use varied verbs to create a unique, dynamic and powerful resume that will help you stand out from the competition. Using too many of the same words can make your resume appear dull and uninteresting, so it is important to use different action verbs in order to make your resume more engaging and interesting. This will help you create a Meta Application Support Engineer Resume that will capture the attention of potential employers.
Gain a competitive advantage and make your resume stand out with our list of powerful action verbs. Use them to impress potential employers and secure that all-important interview:
| Action Verbs | |
|---|---|
| Troubleshot | Monitored |
| Resolved | Investigated |
| Diagnosed | Maintained |
| Tested | Analyzed |
| Implemented | Configured |
| Documented | Managed |
| Upgraded | Created |
| Assisted | Tracked |
| Streamlined | Automated |
| Customized | Optimized |
| Deployed | Administered |