CVS Front Desk Agent Resume Examples

This article will provide readers with an overview of how to write a resume for a Front Desk Agent position at CVS. It will cover important topics such as the key skills and qualifications needed for this role, what information should be included in the resume, as well as tips on how to craft a compelling and effective resume that stands out from other applicants.

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CVS Front Desk Agent Resume Example

Villa Carlie, Front Desk Agent

villa.carlie@gmail.com

(126) 246-5173

Detroit, MI

Professional Summary

I am an experienced Front Desk Agent with over 1 year of hands-on experience in the hospitality industry. My expertise lies in providing excellent customer service, handling reservations, check-ins/check-outs, and managing special requests from guests. I am well-versed in hotel policies and procedures, with a strong understanding of customer service needs. Additionally, I possess strong multitasking and organizational skills, which have enabled me to effectively manage a variety of tasks simultaneously. Throughout my career, I have successfully managed front desk operations and provided outstanding customer service.

Work Experience

Front Desk Agent at Holiday Inn Express Detroit-Utica, MI

Dec 2022 - Present

• Handled check-in and check-out duties for over 500 guests per month, ensuring a smooth and efficient guest experience.
• Upheld the highest standards of customer service, resulting in a satisfaction rate of 96% according to guest feedback surveys.
• Processed payments with accuracy and efficiency, resulting in a 0.3% error rate.
• Resolved customer complaints effectively and courteously, resulting in a 95% customer retention rate.

Front Desk Clerk at Hampton Inn Detroit/Warren, MI

Sep 2022 - Nov 2022

• Successfully checked in 15 guests per hour on average with a 95% satisfaction rate, as reported by guest surveys.
• Assisted in resolving customer grievances and complaints in a timely manner, resulting in a 20% increase in customer retention.
• Developed and implemented a streamlined process for verifying guest identity documents that decreased the time needed for check-in by 30%.
• Trained 5 new front desk clerks on hotel policies and procedures, resulting in improved customer service.

Education

High School Diploma at Detroit Country Day School, Beverly Hills, MI

Sep 2018 - May 2022

Relevant Coursework: Math, Science, Language Arts, Social Studies, Physical Education, and Electives.

Skills

• Customer Service
• Communication
• Interpersonal Skills
• Computer Literacy
• Organization
• Problem Solving
• Time Management

Certificates

• Certified Guest Service Professional (CGSP)
• Front Desk Agent Certification from the International Association of Hospitality Professionals.

Tips for Writing a Better CVS Front Desk Agent Resume

1. Highlight Your Customer Service Skills: Make sure to emphasize your customer service skills in your resume, as this is a key requirement for the job of CVS Front Desk Agent. Include examples of how you have provided excellent customer service in the past and any awards or recognition you have received for providing exceptional customer service.

2. Emphasize Your Attention to Detail: As a CVS Front Desk Agent, it’s important that you are detail-oriented and can handle multiple tasks simultaneously. Make sure to highlight your attention to detail in your resume by including examples of times when you caught small errors or handled complicated tasks with ease.

3. Showcase Your Interpersonal Skills: CVS Front Desk Agents must possess strong interpersonal skills to effectively communicate with customers and coworkers alike. Be sure to include examples of times when you successfully interacted with customers or coworkers in order to provide better service or solve a problem.

4. Demonstrate Your Computer Skills: Many CVS Front Desk Agents use computers on a daily basis, so it’s important that you demonstrate your computer skills in your resume. Include any technical knowledge or software programs that you are familiar with, as well as any online courses or certifications related to computer usage that you may have completed.

5. Use Action Words: When describing your accomplishments and experience, be sure to use action words such as “managed,” “coordinated,” “developed,” “implemented,” etc., instead of just listing out duties and responsibilities from past jobs. This will help make your resume more dynamic and attractive to potential employers.

Related: Front Desk Agent Resume Examples

Key Skills Hiring Managers Look for on CVS Front Desk Agent Resumes

When applying for a Front Desk Agent opportunity at CVS, it is important to incorporate keywords from the job description into your application. This is because CVS uses an Applicant Tracking System (ATS) to evaluate resumes and applications. ATSs are programmed to scan for specific words and phrases related to the job opening, so including relevant keywords makes it easier for the system to identify your qualifications. In addition, using keywords can also help you stand out to potential employers who manually review applications.

When applying for a Front Desk Agent position at CVS, you may encounter common skills and key terms such as customer service, communication, problem solving, and computer literacy.

Related: Front Desk Agent Skills: Definition and Examples

Common Action Verbs for CVS Front Desk Agent Resumes

Finding different action verbs to use on a resume can be difficult. It is important to use varied verbs when creating a CV so that it stands out from the competition and highlights your skills and experiences. Using action words such as “managed”, “coordinated”, or “administered” in the description of a Front Desk Agent job can help demonstrate your abilities in customer service, problem solving, and multitasking. Additionally, using words like “achieved”, “improved”, or “increased” can help demonstrate your ability to go above and beyond expectations. By using diverse language in your resume you will create an attention grabbing document that highlights all of your qualifications for the position.

To help you stand out from the competition, we've created a list of powerful action verbs to boost your resume and increase your chances of landing your next interview:

Related: What does a Front Desk Agent do?