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CVS Call Center Representative Resume Examples

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 9 min read

This article will provide step-by-step guidance on how to write a resume for a Call Center Representative position at CVS. It will cover the essential components of a successful resume, such as highlighting key skills and experiences that are relevant to the role, showcasing achievements, and providing tangible examples of how past roles have been instrumental in producing positive customer service outcomes. Additionally, advice will be provided on how to tailor your resume to suit the specific requirements of the CVS job posting.

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CVS Call Center Representative Resume Example

Nya Momyer, Call Center Representative

nya.momyer@gmail.com

(983) 609-5145

Boise, ID

Professional Summary

I am a highly organized, detail-oriented Call Center Representative with over 1 year of experience providing excellent customer service. I have a background in sales, customer service, and data entry. I excel at problem-solving and resolving customer issues in a timely and effective manner. I have strong communication and interpersonal skills which enable me to build positive relationships with customers. I am experienced in using a variety of computer programs, including CRM software and Microsoft Office Suite. My strong organizational skills and attention to detail have allowed me to consistently meet and exceed customer expectations.

Work Experience

Call Center Representative at Convergys, ID

Jan 2023 - Present

  • Exceeded customer service goals by 10% while working as a Convergys Call Center Representative ID#12345. Handled an average of 50 calls per day and achieved a customer satisfaction rating of 95%.
  • Successfully completed all customer service training modules in record time.
  • Developed a system to track customer complaints and feedback which led to a 20% reduction in customer escalations.
  • Received a special recognition award from the company for delivering outstanding customer service.

Call Center Agent at Teleperformance, ID

Aug 2022 - Nov 2022

  • Increased customer satisfaction ratings by 17% in a 6-month period during my tenure at Teleperformance ID. This was achieved through actively listening to customer needs, providing tailored solutions, and handling difficult callers with patience and empathy.
  • Exceeded customer service targets by 20% in a 3-month period, resulting in an additional revenue of $3,500 for the company.
  • Developed a comprehensive customer service training module which was implemented across the organization, improving the overall customer experience by 10%.
  • Led a team of 5 agents to achieve customer service excellence, resulting in a decrease in customer complaints by 25%.

Education

Associate's Degree in Customer Service at Boise State University, Boise, ID

Sep 2017 - May 2022

Relevant Coursework: Communications, Organizational Behavior, Business Fundamentals, and Customer Service Practices.

Skills

  • Communication
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multi-tasking
  • Patience
  • Phone Etiquette

Certificates

  • Certified Call Center Representative (CCCR)
  • Certified Customer Service Professional (CCSP)

Tips for Writing a Better CVS Call Center Representative Resume

1. Highlight Your Relevant Skills: To stand out from the competition, be sure to highlight the skills and qualifications that are most relevant to a call center representative position. This could include customer service experience, communication abilities, problem-solving skills, computer literacy, and language fluency.

2. Provide Quantifiable Achievements: Employers want to know what kind of success you’ve had in your previous roles. Wherever possible, provide quantifiable achievements such as average call resolution time or customer satisfaction ratings.

3. Use Power Words: Use powerful words throughout your resume that demonstrate your enthusiasm and commitment to customer service excellence. Examples of power words include “exceeded expectations”, “consistently exceeded goals”, “driven” and “innovative”.

4. Include Professional Development Courses: If you have taken any professional development courses related to call center work or customer service, make sure to mention them on your resume. This will show employers your dedication to improving yourself as an employee and increase your chances of being hired for the role.

5. Keep it Concise: Make sure that your resume is concise and easy-to-read by avoiding long sentences and paragraphs as well as unnecessary details about past roles or job duties. Keep it focused on the most important information that relates directly to the job description of a call center representative position.

Related: Call Center Representative Resume Examples

Key Skills Hiring Managers Look for on CVS Call Center Representative Resumes

Incorporating keywords from the job description into your resume and cover letter is essential when applying for a Call Center Representative opportunity at CVS. This is because CVS uses an Applicant Tracking System (ATS) to scan resumes and cover letters for relevant keywords. These keywords are used to determine if an applicant is qualified for the role, so including them in your application is the best way to ensure that your resume makes it through the ATS and on to a hiring manager's desk. This will help you stand out from other applicants and increase your chances of getting an interview.

When applying for a call center representative position at CVS, you may come across common skills and key terms such as those listed below.

Key Skills and Proficiencies
CommunicationCustomer Service
Problem SolvingInterpersonal Skills
ListeningPatience
AdaptabilityTelephone Etiquette
Computer LiteracyTime Management
Conflict ResolutionData Entry
Multi-taskingProduct Knowledge
EmpathyNegotiation Skills
Quality AssuranceStress Management
Technical SupportSales Experience
Typing SpeedOrganizational Skills

Related: Call Center Representative Skills: Definition and Examples

Common Action Verbs for CVS Call Center Representative Resumes

Finding the right action verbs to use on your resume can be challenging. However, it is essential to use varied verbs in order to create a compelling resume for a call center representative position. Action verbs such as “coordinated,” “handled,” and “interacted” can help demonstrate your ability to communicate with customers and resolve their issues quickly and efficiently. Other words such as “processed,” “monitored,” and “documented” can showcase your technical skills. Additionally, phrases such as “improved customer satisfaction” or “increased efficiency in operations” can illustrate how you have contributed to the success of past employers. By taking the time to carefully select powerful action verbs that accurately reflect your skills and accomplishments, you will create a dynamic resume that will stand out from the competition.

To give you an advantage in the job market, we've created a list of powerful action verbs that can help beef up your resume and increase your chances of landing your next interview:

Action Verbs
AnsweredResponded
ResolvedProcessed
MonitoredTroubleshot
AssistedHandled
AddressedInvestigated
DocumentedRecorded
DispatchedOperated
ScheduledAdvised
CoordinatedTracked
Followed-upVerified
UpheldFacilitated

Related: What does a Call Center Representative do?