Top 10 Customer Service Coordinator Certifications

Certifications are important for a customer service coordinator in the job market because they demonstrate that an individual has the knowledge and skills necessary to excel in the position. They show potential employers that the individual is qualified and knowledgeable about customer service best practices, which can give them an edge over other applicants. Additionally, certifications can provide evidence of continuing education and professional development, which can demonstrate a commitment to staying up-to-date with industry trends and technologies. Ultimately, certifications can help a customer service coordinator stand out from other applicants and give them an advantage when competing for positions.

The purpose of this article is to review the best certifications for Customer Service Coordinators and explain how they can help advance their career.

What are Customer Service Coordinator Certifications?

Customer service coordinator certification is a professional designation that recognizes individuals who have demonstrated knowledge and expertise in the field of customer service. It is designed to provide a comprehensive understanding of the principles, processes, and techniques necessary for providing exceptional customer service. This certification can help individuals strengthen their qualifications by developing their skills in communication, problem-solving, conflict resolution, and customer satisfaction. Additionally, it can help them gain an advantage over other job candidates when applying for customer service positions. Furthermore, this certification will demonstrate an individual's commitment to excellence in customer service and will likely lead to increased opportunities for career advancement.

Pro Tip: Before pursuing a customer service coordinator certification, make sure to research the certifying organization to ensure that the credential is legitimate and will be recognized by employers. Additionally, look into any additional requirements or prerequisites that may be necessary to obtain the certification.

Related: What does a Customer Service Coordinator do?

Top 10 Customer Service Coordinator Certifications

Here’s our list of the best certifications available to Customer Service Coordinators today.

1. Certified Customer Service Coordinator (CCSC)

Certified Customer Service Coordinator (CCSC) is a professional certification program designed to help customer service professionals develop the skills and knowledge needed to provide excellent customer service. The CCSC program is administered by the International Customer Service Association (ICSA).

The CCSC certification program consists of three levels: Certified Customer Service Professional (CCSP), Certified Customer Service Manager (CCSM), and Certified Customer Service Executive (CCSE). Each level requires different levels of experience, education, and training.

To become certified at any level, applicants must first take an online assessment that tests their knowledge of customer service principles and practices. Once they pass the assessment, they must complete a series of courses that cover topics such as customer service fundamentals, communication techniques, problem-solving strategies, and conflict resolution. After completing the courses, applicants must submit a portfolio demonstrating their mastery of the material.

The cost for taking the online assessment varies depending on which level you are pursuing. For example, the cost for taking the CCSP assessment is $199 USD while the cost for taking the CCSE assessment is $399 USD.

Once all requirements have been met and approved, applicants will receive their certification within 6-8 weeks.

2. Certified Professional in Customer Relationship Management (CPCRM)

Certified Professional in Customer Relationship Management (CPCRM) is a professional certification program offered by the International Customer Relationship Management Association (ICRM). The CPCRM credential recognizes individuals who have demonstrated their knowledge and understanding of customer relationship management (CRM) principles, practices, and technologies.

The CPCRM certification requires candidates to pass an online exam that tests their knowledge of CRM concepts, processes, and best practices. The exam consists of 150 multiple-choice questions and must be completed within two hours. Candidates must also demonstrate a minimum of two years of relevant work experience in order to qualify for the certification.

To obtain the CPCRM certification, candidates must register with ICRM and pay a fee of $595 USD. Once registered, candidates will receive access to the online exam portal where they can take the exam at any time. After passing the exam, candidates will receive their official certificate from ICRM.

The CPCRM certification is valid for three years from the date it was issued and can be renewed by taking a recertification exam or completing continuing education credits every three years.

3. Certified Customer Service Specialist (CCSS)

Certified Customer Service Specialist (CCSS) is a professional certification that recognizes individuals who have demonstrated the knowledge and skills necessary to provide excellent customer service. The CCSS certification is offered through the International Customer Service Association (ICSA).

To become certified, individuals must pass an exam that covers customer service topics such as communication, problem-solving, customer relations, and professionalism. The exam consists of multiple-choice questions and takes approximately two hours to complete.

To get certified, individuals must first register with ICSA and pay the registration fee. After registering, they can then take the exam at an ICSA-approved testing center or online. The cost of the exam varies depending on whether it is taken online or in person. Online exams typically cost around $200 while in-person exams can range from $250-$500 depending on location.

Once an individual passes the exam, they will receive their CCSS certification which is valid for three years. In order to maintain their certification status, individuals must complete continuing education credits every year and renew their certification every three years.

4. Certified Customer Experience Professional (CCXP)

Certified Customer Experience Professional (CCXP) is a certification program that recognizes individuals who have demonstrated expertise in customer experience management. The CCXP certification is offered by the Customer Experience Professionals Association (CXPA), which is an international, not-for-profit organization dedicated to advancing the field of customer experience management.

It typically takes about three months to complete the CCXP certification process, depending on how quickly you can complete the required coursework and exams. To be eligible for the CCXP certification, candidates must have at least two years of professional experience in customer experience management or related fields.

To get certified, applicants must first pass an online assessment that tests their knowledge of customer experience concepts and principles. After passing the assessment, applicants must then complete an online training program that covers topics such as customer journey mapping, service design, and measurement and analytics. Once they have completed the training program, they will need to take a final exam in order to receive their CCXP certification.

The cost of obtaining a CCXP certification varies depending on whether you are a CXPA member or non-member. For CXPA members, it costs $795 USD for the assessment and training program plus $250 USD for the final exam fee. For non-members, it costs $995 USD for the assessment and training program plus $350 USD for the final exam fee.

5. Certified Customer Care Professional (CCCP)

Certified Customer Care Professional (CCCP) is a professional certification program designed to recognize customer service professionals who have demonstrated the knowledge and skills necessary to provide excellent customer service. The CCCP is offered by the International Customer Service Association (ICSA).

The CCCP certification requires applicants to successfully complete an online exam, which covers topics such as customer service fundamentals, communication skills, problem-solving techniques, and customer relationship management. The exam consists of multiple-choice questions and takes approximately two hours to complete.

To be eligible for the CCCP certification, applicants must have at least three years of experience in a customer service role or related field. Applicants must also submit proof of their work experience and education credentials.

The cost of the CCCP certification exam varies depending on where you take it. Generally, it costs around $200 USD for members of ICSA and $250 USD for non-members. The cost includes access to study materials, an online practice test, and the actual certification exam.

Once you pass the exam, you will receive your official CCCP certificate within four weeks. You will also be listed in ICSA's directory of Certified Customer Care Professionals and receive discounts on ICSA events and products.

6. Certified Quality Assurance Analyst (CQAA)

A Certified Quality Assurance Analyst (CQAA) is a professional who has been certified by the American Society for Quality (ASQ) as having demonstrated knowledge and experience in software quality assurance. The CQAA certification is designed to recognize individuals who have mastered the principles of software quality assurance and are able to apply them in their work.

The CQAA certification requires successful completion of an exam that covers topics such as software development life cycle, software testing, defect management, and process improvement. In order to take the exam, applicants must have at least three years of relevant experience in software quality assurance or related fields. The exam consists of multiple-choice questions and takes approximately two hours to complete.

In order to become certified, applicants must pass the CQAA exam with a score of at least 70%. After passing the exam, applicants will receive their certificate within six weeks.

The cost for taking the CQAA exam is $395 USD for ASQ members and $495 USD for non-members.

7. Certified Call Center Manager (CCCM)

Certified Call Center Manager (CCCM) is a professional certification program that is designed to recognize and validate the knowledge, skills, and abilities of call center managers. It is a comprehensive certification program that covers all aspects of call center management, including customer service, operations management, quality assurance, and technology.

The CCCM certification program consists of two parts: an online self-study course and an in-person exam. The online self-study course takes approximately 8-10 hours to complete and covers topics such as customer service principles, call center operations management, quality assurance processes, and technology solutions. After completing the online course, candidates must pass an in-person exam administered by a certified proctor at a designated testing facility.

The cost for the CCCM certification program varies depending on the provider. Generally speaking, it costs between $500-$700 USD for the entire program. Some providers also offer discounts for groups or individuals who register together.

Overall, the CCCM certification program is designed to ensure that call center managers have the necessary knowledge and skills to effectively manage their teams and provide excellent customer service. With this certification under their belt, they can demonstrate their commitment to excellence in the field of call center management.

8. Certified Customer Support Technician (CCST)

Certified Customer Support Technician (CCST) is a professional certification offered by the International Association of Certified Customer Support Technicians (IACSCT). The CCST certification is designed to recognize customer service professionals who demonstrate a high level of technical knowledge and customer service skills.

The CCST exam consists of 100 multiple choice questions that cover topics such as customer relationship management, customer service principles, problem solving and troubleshooting, communication skills, and technology. To become certified, applicants must pass the exam with a score of 70% or higher.

The process to obtain the CCST certification typically takes about four weeks. Applicants must first register for the exam online by completing an application form and paying the associated fee. Once approved, applicants will receive an email with instructions on how to schedule their exam date and time. After taking the exam, applicants will receive their results within two weeks.

The cost of obtaining the CCST certification varies depending on where you take the exam. Generally speaking, it costs around $200 USD to take the exam in North America and around $250 USD to take it in Europe or Asia Pacific regions.

9. Six Sigma Green Belt Certification for Customer Service Professionals

Six Sigma Green Belt Certification for Customer Service Professionals is a certification program that provides customer service professionals with the knowledge and skills to use Six Sigma tools and techniques to improve customer service processes. It is designed to help customer service professionals identify areas of improvement, develop solutions, and measure the results of their efforts. The certification is offered through various organizations, including ASQ (American Society for Quality).

The Six Sigma Green Belt Certification for Customer Service Professionals takes approximately three months to complete. The program consists of two parts: an online course and a hands-on project. During the online course, participants will learn about Six Sigma principles, tools, and techniques; how to apply them in customer service settings; how to analyze data; and how to interpret results. During the hands-on project, participants will practice applying what they learned in the online course by working on a real-life customer service problem.

To get certified as a Six Sigma Green Belt for Customer Service Professionals, individuals must first complete the online course and then pass an exam administered by ASQ or another certifying body. The cost of the certification varies depending on which organization you choose to certify you. Generally speaking, it costs between $500-$1,000 USD.

10. Microsoft Dynamics 365 for Customer Service Fundamentals Certification

Microsoft Dynamics 365 for Customer Service Fundamentals Certification is a certification program that provides professionals with the skills and knowledge needed to successfully use Microsoft Dynamics 365 for Customer Service. The certification validates an individual’s ability to configure, manage, and use the customer service capabilities of Dynamics 365.

The certification exam consists of 40-60 multiple choice questions and takes approximately 90 minutes to complete. To get certified, you must pass the exam with a score of 700 or higher out of 1000. The exam covers topics such as understanding customer service processes, configuring customer service applications, managing customer service data, and troubleshooting customer service issues.

To get certified, you must first register for the exam at the Microsoft Learning website. The cost of taking the exam is $165 USD. After registering for the exam, you can take it at any Pearson VUE testing center near you or online via their virtual proctoring platform. Once you have passed the exam, your certification will be added to your Microsoft profile and will remain valid for two years from the date you took it.

In addition to passing the exam, Microsoft also requires that individuals maintain their certifications by completing continuing education courses every year in order to keep their certifications up-to-date with new technologies and best practices in customer service.

Do You Really Need a Customer Service Coordinator Certificate?

The answer to this question depends on the individual’s goals and needs. For those individuals who are just starting out in the customer service industry, a Customer Service Coordinator Certificate may be beneficial. While it is not required for many entry-level positions, having a certificate can demonstrate knowledge of the field and provide an advantage when seeking employment.

In addition, a Customer Service Coordinator Certificate can also provide additional skills that are helpful when dealing with customers and managing customer service operations. The certificate often covers topics such as communication strategies, problem solving techniques, customer service best practices, conflict resolution, and more. Having this knowledge can make an employee more successful in their job and help them better serve customers.

Finally, having a Customer Service Coordinator Certificate can open up opportunities for advancement in the customer service field. Many organizations look for candidates with certifications when filling higher level positions such as Manager of Customer Service or Supervisor of Customer Relations. Having this certification may also lead to increased pay or chances for promotion within an organization.

Overall, whether or not someone should pursue a Customer Service Coordinator Certificate depends on their individual goals and needs. If they are looking to advance their career in the customer service field then obtaining the certificate could be beneficial in helping them reach those goals.

Related: Customer Service Coordinator Resume Examples

FAQs About Customer Service Coordinator Certifications

1. What are the requirements to become a Customer Service Coordinator?

Answer: Generally, customer service coordinators must have a high school diploma or equivalent and at least one year of work experience in customer service or a related field. Some employers may require additional certifications or qualifications such as completion of customer service coordinator certification programs.

2. How long does it take to complete a Customer Service Coordinator Certification?

Answer: The length of time required to complete a customer service coordinator certification program varies depending on the specific program and its requirements. Generally, most programs can be completed within six months to one year.

3. What topics are covered in a Customer Service Coordinator Certification Program?

Answer: Topics typically covered in customer service coordinator certification programs include communication and interpersonal skills, problem-solving strategies, conflict resolution techniques, customer service principles, and company policies and procedures related to customer service.

4. Are there any online courses available for Customer Service Coordinator Certification?

Answer: Yes, there are several online courses available for those interested in obtaining their customer service coordinator certification. These courses typically cover the same topics as traditional classroom-based courses but are more convenient and flexible since they can be completed at any time from any location with an internet connection.

5. What types of jobs can I get with a Customer Service Coordinator Certification?

Answer: With a customer service coordinator certification, you may be eligible for positions such as call center representative, help desk technician, technical support specialist, or customer success manager.