Technical Support Agent

Writing a great technical support agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own technical support agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the technical support agent job you're after.

Resume samples

Rasheeda Killpack

rasheeda.killpack@gmail.com | (126) 443-7171 | Trenton, NJ

Summary


I have over 1 year of experience as a Technical Support Agent. I am responsible for providing technical support to customers via phone, email, and chat. I troubleshoot issues with hardware, software, and networking. I also provide training and guidance on how to use various products. In addition, I create documentation on procedures and processes.

Experience


Technical Support Agent at Comcast, NJMay 2022 - Present

  • Successfully completed over 100 support tickets in the past month with a satisfaction rating of 95%.
  • Successfully reduced average ticket resolution time from 2 hours to 1 hour.
  • Successfully upsold 4 customers on premium support packages.
  • Created and implemented new process that increased first call resolutions by 15%.
  • Trained 5 new hires on company's products and services.

Technical Support Agent II at AT&T, NJAug 2021 - Apr 2022

  • Assisted an average of 50 customers per day with technical support issues via phone, email, and chat.
  • Resolved an average of 80% of customer inquiries on first contact.
  • Monitored ticketing system and responded to high priority tickets within SLA.
  • Created process documentation for new hire training program.
  • Trained 2 new hires on company processes and procedures.
  • Acted as Tier II escalation point for complex customer issues.

Education


High School Diploma at Rutgers Preparatory School, Somerset, NJAug 2017 - May 2021

I've learned how to communicate and interact with others, how to think critically and solve problems, and how to manage my time and resources effectively.

Skills


  • Technical Support
  • Customer Service
  • Technical Writing
  • Documentation Skills
  • Research Skills
  • Analytical Skills
  • Troubleshooting

Yashika Rigali

yashika.rigali@gmail.com | (812) 548-7795 | 1 Main St,

Summary


I have over 1 year of experience as a Technical Support Agent. In this role, I provided support to customers via phone, email, and chat. I troubleshot issues with hardware, software, networking, and more. I also created knowledge base articles and trained new agents on company procedures. Through my work in customer service, I have developed strong communication and problem-solving skills.

Experience


Technical Support Agent at MassBay Community College, MAMay 2022 - Present

  • Investigated and resolved customer inquiries regarding technical support issues in a timely manner.
  • Led team of 4 technicians in providing Tier 1 technical support for company's software products.
  • Resolved an average of 50 customer tickets per day.
  • Demonstrated excellent verbal and written communication skills when interacting with customers.
  • Successfully completed training on new software releases prior to rollout.
  • Achieved 97% satisfaction rating from survey responses.

Technical Support Agent II at Bunker Hill Community College, MASep 2021 - Mar 2022

  • Handled an average of 60 support requests per day, with a first contact resolution rate of 80%.
  • Acted as Tier II support for escalated tickets from Tier I.
  • Resolved an average of 10% more tickets than required per week.
  • Maintained updated knowledge of company products and services.
  • Adhered to all company policies and procedures related to ticket handling and customer service.
  • Received positive feedback from customers on surveys at a rate of 90%.

Education


High School Diploma at Boston Latin School, Boston, MAAug 2017 - May 2021

I have learned how to read, write, and do math.

Skills


  • Technical support
  • Customer service
  • Help desk
  • Technical writing
  • Documentation
  • Editing and proofreading documents
  • Basic HTML