Insurance Customer Service Representative

Writing a great insurance customer service representative resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own insurance customer service representative resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the insurance customer service representative job you're after.

Resume samples

Daena Deighton

daena.deighton@gmail.com | (415) 760-2151 | Salt Lake City, UT

Summary


I am an Insurance Customer Service Representative with over 1 year of experience. I have successfully handled customer inquiries and provided resolutions in a timely manner. I have also processed insurance claims and maintained accurate records. My excellent communication and interpersonal skills have helped me build strong relationships with customers.

Experience


Insurance Customer Service Representative at State Farm, UTJun 2022 - Present

  • Answered an average of 85 calls per day.
  • Assisted customers with policy changes, billing inquiries, and claims.
  • Resolved customer complaints in a timely and efficient manner.
  • Maintained up-to-date knowledge of company products and services.
  • Generated new sales leads through proactive outreach to current and potential customers.
  • Achieved monthly quotas for new sales, renewals, and retention.

Insurance Customer Service Representative II at Progressive, UTSep 2021 - Apr 2022

  • Answered an average of 80 calls per day, providing exceptional customer service.
  • Assisted customers with policy changes, cancellations, and questions regarding their coverage.
  • Processed an average of 50 transactions per day.
  • Entered data and updated customer information in company database.
  • Maintained a high level of accuracy when entering data (99%).
  • Generated quotes for new and existing customers.

Education


High School Diploma at West High School, UTAug 2017 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Insurance
  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Time Management

Siana Delucca

siana.delucca@gmail.com | (963) 216-2345 | Charleston, WV

Summary


I am an experienced customer service representative who has worked in the insurance industry for over 1 year. I have a strong track record of providing excellent customer service and maintaining positive relationships with customers. I am able to handle difficult situations calmly and efficiently, and always work to resolve any issue the customer is having. I have a thorough knowledge of insurance policies and procedures, which allows me to provide accurate information to customers and help them make informed decisions about their coverage.

Experience


Insurance Customer Service Representative at Nationwide, WVJun 2022 - Present

  • Achieved 97% customer satisfaction rating.
  • Exceeded sales goals by 15%.
  • Answered an average of 150 calls per day.
  • Resolved complex customer issues in a timely and efficient manner.
  • Processed an average of 10 insurance claims per day.

Insurance Customer Service Representative II at State Farm, WVAug 2021 - May 2022

  • Answered an average of 100 calls per day, with a 90% satisfaction rating from customers.
  • Created 10 new insurance policies each week on average.
  • Assisted in resolving customer complaints and escalated issues to management when necessary.
  • Successfully upsold additional coverage or products to 20% of customers contacted.
  • Maintained accurate records for all customer interactions using the company database.

Education


High School Diploma at Parkersburg High School, Parkersburg, WVAug 2016 - May 2021

I've learned how to effectively communicate with others, how to manage my time wisely, and how to work independently and as part of a team.

Skills


  • Communication
  • Interpersonal skills
  • Computer literacy
  • Data entry
  • Typing
  • Insurance knowledge