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Desktop Support Engineer

Writing a great desktop support engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own desktop support engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the desktop support engineer job you're after.

Resume samples

Ruth Soden

ruth.soden@gmail.com | (455) 696-8664 | Seattle, WA

Summary

I am a Desktop Support Engineer with over 2 years of experience. I have provided Tier 1 and Tier 2 support to customers in person, via phone, and through email. I have excellent problem-solving skills and can quickly troubleshoot technical issues. I also have strong written and verbal communication skills. In my previous role, I was responsible for managing the inventory of desktop hardware and software licenses.

Experience

Desktop Support Engineer at Company 1: Microsoft Corporation, WAMar 2022 - Present

  • Handled support for 100+ users on a daily basis.
  • Resolved an average of 30 tickets per day.
  • Was able to resolve over 90% of issues without escalating.
  • Maintained high customer satisfaction rating (over 4.5/5).
  • Trained 2 new junior technicians.
  • Successfully completed hardware and software rollouts for 500+ users.

Desktop Support Technician at Company 2: Amazon.com, Inc., WAJul 2020 - Mar 2022

  • Provided desktop support to over 100 users on a daily basis.
  • Resolved an average of 30 tickets per day.
  • Successfully completed 95% of assigned tasks within SLA timeframe.
  • Trained new hires on company systems and software applications.
  • Acted as Tier 2 support for escalated issues.
  • Implemented a new help desk ticketing system that reduced resolution time by 15%.

Education

Associate's degree in computer science at Bellevue College, WASep 2016 - May 2020

I have learned programming, software engineering, and database management.

Skills

  • Windows
  • MacOS
  • Linux
  • Active Directory
  • Exchange Server
  • Group Policy Management

Taneya Strieby

taneya.strieby@gmail.com | (904) 164-7659 | Kansas City, MO

Summary

Over the past three years, I have gained extensive experience as a Desktop Support Engineer. I have provided support for various desktop applications and resolved complex technical issues. My ability to provide efficient and effective customer service has been highly praised by my employers. In addition, I am also proficient in troubleshooting hardware and software problems. As a result of my skills and experience, I am confident that I can provide an excellent level of support to any organisation

Experience

Desktop Support Engineer at HP, MOJun 2022 - Present

  • Provided desktop support for 500+ users across 10 locations.
  • Implemented a new help desk ticketing system that reduced resolution time by 20%.
  • Created and maintained documentation for all standard operating procedures.
  • Trained junior staff on best practices for troubleshooting common issues.
  • Deployed 50+ new workstations per month with zero user downtime.
  • Resolved over 1,500 tickets per month with first contact resolutions in 80% of cases.

Desktop Support Technician at Microsoft, MOAug 2019 - May 2022

  • Resolved an average of 20 help desk tickets per day.
  • Set up and configured 100+ new PCs for company employees.
  • Installed software and troubleshot hardware issues for PC users.
  • Provided Tier 1 support for MS Office, Windows 7/8/10, Active Directory, printers, and networking issues.
  • Assisted in training new hires on company's desktop applications and systems.

Education

Associate's degree in computer science at Missouri State UniversitySep 2014 - May 2019

I've learned how to code in multiple programming languages, how to use multiple operating systems, and how to troubleshoot common computer issues.

Skills

  • Desktop Support
  • Technical Support
  • Help Desk
  • Customer Service
  • Microsoft Office Suite
  • Windows Operating System Administration

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