Safaa Buck
safaa.buck@gmail.com | (270) 190-7876 | Nashville, TN
Summary
Experience
Clinical Director at Centerstone, TNMar 2022 - Present
- Led a team of 15 clinicians in providing high-quality patient care.
- Monitored and directed clinical staff to ensure adherence to best practices.
- Reviewed and approved treatment plans for patients.
- Negotiated contracts with insurance providers on behalf of the clinic.
- Successfully maintained accreditation from The Joint Commission.
Senior Clinical Director at Cumberland Heights, TNAug 2020 - Jan 2022
- Led a team of 15 clinical directors and managed a budget of $8M.
- Developed and implemented new policies that improved patient care quality by 25%.
- Trained 50 new employees on best practices for patient care.
- Led weekly meetings with department heads to review progress and identify areas for improvement.
- Wrote monthly reports summarizing departmental progress and highlighting any issues or concerns.
Associate Clinical Director at Pathway Healthcare, TNSep 2015 - Jun 2020
- Led a team of 15 clinicians in providing direct patient care services to an underserved population.
- Increased access to care by implementing new scheduling procedures.
- Developed and implemented new clinical protocols which improved patient outcomes.
- Trained and supervised 5 new staff members.
- Successfully navigated the budgeting process to secure additional funding for the clinic.
Education
Master of Science in Clinical Psychology at Vanderbilt University, TNAug 2011 - May 2015
Through my studies I have learned how to effectively communicate with people, how to better understand human behavior, and how to think critically about psychological research.
Skills
- Clinical research
- Regulatory affairs
- Project management
- Clinical operations
- Quality assurance
- Data analysis
Opal Espelage
opal.espelage@gmail.com | (893) 703-3490 | 411 W. Maple St.
Summary
Experience
Clinical Director at The Ohio State University Wexner Medical Center, OHMar 2022 - Present
- Led a team of 15 clinical staff members and oversaw daily operations.
- Monitored patient care to ensure quality standards were met.
- Implemented new policies and procedures that improved efficiency by 20%.
- Trained new employees on proper clinical protocols.
- Handled customer complaints in a professional and timely manner.
- Maintained accurate medical records for all patients.
Senior Clinical Director at University Hospitals, OHAug 2020 - Mar 2022
- Led a team of 15 clinicians in providing direct patient care.
- Supervised the daily operations of the clinical department.
- Monitored and evaluated staff performance, provided feedback and coaching as needed.
- Trained new hires on company policies and procedures.
- Implemented quality improvement initiatives that led to a decrease in patient wait times by 30%.
- Reviewed patients' charts to ensure all documentation was complete and accurate.
Associate Clinical Director at Cleveland Clinic, OHSep 2015 - Jun 2020
- Led a team of 12 clinicians in providing direct patient care and support services.
- Supervised the daily operations of the clinic, including scheduling, staffing, and budgeting.
- Monitored individual clinician performance and provided feedback to improve clinical outcomes.
- Implemented new policies and procedures to streamline workflow and increase efficiency.
- Trained new staff members on best practices for delivering quality patient care.
- Participated in regularly scheduled meetings with other department heads to ensure coordinated effort across departments.
Education
Master of Science in Clinical Psychology at Case Western Reserve University, OHAug 2011 - May 2015
I have learned research, writing, and critical thinking skills while studying for my Master of Science in Clinical Psychology.
Skills
- Medical knowledge
- Management skills
- Communication and interpersonal skills
- Organizational skills
- Problem-solving skills
- Critical thinking
- Emotional intelligence