19 Sales Support Specialist Interview Questions (With Example Answers)

By ResumeCat Editorial Team
Published August 11, 2022

It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various sales support specialist interview questions and sample answers to some of the most common questions.

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Common Sales Support Specialist Interview Questions

What does your ideal customer look like?

The interviewer is trying to gauge whether the candidate understands the target market for the company's products or services. It's important for the candidate to be able to identify the characteristics of the ideal customer so that they can more effectively sell to them.

Example: My ideal customer looks like someone who is interested in purchasing a product or service that I am offering. They are willing to engage in a conversation with me and are open to hearing about what I have to offer. They are also willing to provide their contact information so that I can follow up with them after our conversation.

How do you find new customers?

An interviewer would ask "How do you find new customers?" to a/an Sales Support Specialist in order to gauge the person's ability to identify and attract potential new customers. This is important because it is a key skill for sales support specialists, who are typically responsible for generating leads and prospecting for new business.

There are a number of ways that sales support specialists can find new customers, including research, networking, and lead generation. The most important thing is that they are able to identify potential customers and then take the necessary steps to attract their business.

Example: There are a few ways to find new customers:

1. Networking - Attend industry events and meet potential customers there. Get involved in online forums related to your industry and connect with potential customers there.

2. Referrals - Ask your current customers if they know anyone who might be interested in your products or services. Offer incentives for referrals, such as discounts or freebies.

3. Marketing - Use marketing techniques such as search engine optimization, pay-per-click advertising, and social media marketing to reach potential customers.

4. Sales Leads - Purchase lists of potential customers from a lead generation company. These lists can be targeted to specific demographics, such as location, age, gender, income level, etc.

What do you do to keep existing customers happy?

The interviewer is asking this question to gauge the Sales Support Specialist's customer service skills. It is important for a Sales Support Specialist to have strong customer service skills because they will be responsible for providing support to customers before, during, and after a sale. A Sales Support Specialist who can keep existing customers happy is an asset to any company.

Example: There are a few key things that I do to keep existing customers happy:

1. First and foremost, I make sure to always deliver on my promises. If I say I'm going to do something, I make sure to follow through.
2. I stay in regular communication with my customers, keeping them updated on new products and services, as well as any changes or updates that might affect them.
3. I'm always available to answer any questions or address any concerns they might have.
4. I go above and beyond to provide the best possible service, always going the extra mile to exceed their expectations.

Describe a time when you successfully overcame an obstacle in sales.

There are many obstacles that a Sales Support Specialist may face in their role, such as a customer changing their mind at the last minute, or a product being out of stock. Asking this question allows the interviewer to see how the candidate deals with difficult situations and how they are able to overcome them. This is important because it shows whether the candidate has the skills and resilience to handle the challenges of the role.

Example: I was able to successfully overcome an obstacle in sales by using my creativity and resourcefulness. I was able to come up with a new way to approach the potential customer that ended up being very successful.

What is your experience with customer service?

Customer service is important for a Sales Support Specialist because they need to be able to deal with customer inquiries and complaints. They need to have good people skills and be able to resolve issues.

Example: I have experience working in customer service for over 10 years. I have provided excellent customer service to a variety of customers, both in person and over the phone. I am able to troubleshoot problems and find solutions quickly. I have a strong work ethic and I am always looking for ways to improve the customer service experience.

Describe a time when you successfully closed a large deal.

Sales support specialists are responsible for providing administrative and technical support to sales teams. They play an important role in the sales process by helping to ensure that sales activities are conducted effectively and efficiently. As such, it is important for sales support specialists to have strong organizational and communication skills, as well as a good understanding of the sales process. This question allows the interviewer to assess the candidate's ability to provide effective sales support, as well as their understanding of the sales process.

Example: I successfully closed a large deal by providing excellent customer service and building a good rapport with the client. I was able to understand their needs and offer them the best possible solution. I kept in constant communication with them and updated them on the progress of their project. I made sure that all their questions were answered and that they were satisfied with the final product.

What do you consider to be your personal strengths and weaknesses when it comes to sales?

The interviewer is trying to determine whether the Sales Support Specialist has the skills necessary to be successful in sales. It is important to know whether the Sales Support Specialist has the ability to sell, as this will be a key part of their job.

Example: My personal strengths when it comes to sales are my ability to connect with people, my natural charisma, and my ability to close deals. I am also very knowledgeable about the products or services I am selling, which gives me an edge over the competition. My weaknesses include being too much of a people pleaser, which can sometimes result in me not getting the best deal for myself or my company. I also have a tendency to get too emotionally attached to my projects, which can cloud my judgement.

What do you believe the three most important factors are to a successful sale?

The interviewer is trying to gauge the Sales Support Specialist's understanding of what it takes to make a sale. This is important because the Sales Support Specialist's job is to provide support to the sales team and help them close deals. If the Sales Support Specialist does not have a good understanding of what it takes to make a sale, they will not be able to effectively support the sales team.

Example: The three most important factors to a successful sale are:

1. Understanding the needs of the customer - It is important to understand what the customer is looking for and what their needs are. This can be done through research, talking to the customer directly, or by understanding the market trends.

2. Offering a solution that meets the customer's needs - Once you understand the customer's needs, you need to be able to offer a solution that meets those needs. This could be a product or service that you offer, or it could be a custom solution that you create specifically for the customer.

3. Building a relationship with the customer - It is important to build a good relationship with the customer so that they feel comfortable doing business with you and trust you to provide them with what they need. This can be done through communication, providing excellent customer service, and being reliable.

How do you deal with rejection?

There are a few reasons why an interviewer might ask a Sales Support Specialist how they deal with rejection. Firstly, it is important to be able to deal with rejection when working in sales as there will inevitably be times when a potential customer says no. It is important to be able to handle this rejection in a positive way so that you can continue to work towards your sales goals. Secondly, the interviewer wants to see if the Sales Support Specialist is resilient and can bounce back from setbacks. This is important as it shows that they are not easily discouraged and will continue to work hard even when things are not going their way. Finally, the interviewer wants to see if the Sales Support Specialist has a positive attitude and is able to see the silver lining in every situation. This is important as it shows that they will be able to maintain a good relationship with customers even if they do not make a purchase.

Example: There are a few ways to deal with rejection. The first is to accept it and move on. This means that you acknowledge that the person you were interested in is not interested in you and that you will move on to someone else. This can be difficult, but it is important to remember that there are plenty of other people out there and that you will find someone who is interested in you.

Another way to deal with rejection is to try to learn from it. This means that you look at what happened and try to figure out what you could have done differently. This can be helpful in making sure that you do not make the same mistakes in the future.

Finally, you can also choose to react angrily or negatively to rejection. This is not recommended, as it will only make you feel worse and may damage your relationships with others. If you do choose to react this way, it is important to try to do so in a constructive way, such as by talking to a friend or therapist about what happened.

What is your experience with using sales software?

The interviewer is trying to gauge the candidate's level of experience with using sales software. This is important because the Sales Support Specialist position requires the use of sales software on a daily basis. The candidate's level of experience will determine how quickly they will be able to adapt to the new software.

Example: I have experience with using sales software such as Salesforce, HubSpot Sales, and Pipedrive. I am familiar with the features and functions of each platform and how to use them to support sales activities. I have also created custom reports and dashboards in Salesforce to help track sales progress and performance.

How do you stay motivated during long sales cycles?

The interviewer is trying to gauge the Sales Support Specialist's level of commitment and motivation. This question is important because it allows the interviewer to see how the Sales Support Specialist would maintain their productivity during a long sales cycle.

Example: There are a few things that I do to stay motivated during long sales cycles. First, I make sure that I have a clear understanding of the goal that I am trying to achieve. This helps me to stay focused on what is important. Second, I break the goal down into smaller milestones so that I can see my progress along the way. This helps to keep me motivated because I can see that I am making progress even if the overall goal seems far away. Finally, I talk to other people who are involved in the sales cycle and get their perspectives on how things are going. This helps to keep me from getting too bogged down in my own thoughts and allows me to get some fresh perspective on the situation.

Describe a time when you successfully overcame an objection from a prospective customer.

Sales support specialists are responsible for providing administrative and sales support to sales teams. They often work with customers and prospects, so it is important for them to be able to overcome objections. This question allows the interviewer to assess the candidate's ability to do so.

Example: I was successfully able to overcome an objection from a prospective customer by being prepared with information about our product and having a good understanding of the customer's needs. I was also able to build rapport with the customer and establish trust.

What do you consider to be the most important skills for a successful salesperson?

An interviewer would ask "What do you consider to be the most important skills for a successful salesperson?" to a/an Sales Support Specialist in order to gain insight into what qualities the Specialist believes are necessary for success in sales. This question is important because it allows the interviewer to gauge whether the Specialist has the necessary skills and qualities for the position, and it also allows the interviewer to get a sense of the Specialist's level of experience and expertise.

Example: The ability to build rapport, establish trust and credibility, and create a positive relationship with the customer are essential skills for any successful salesperson. The ability to listen carefully and understand the customer’s needs, desires, and concerns is also critical. Other important skills include being able to effectively communicate the features and benefits of the product or service being sold, being knowledgeable about the competition, and having strong negotiation skills.

What are some of the unique selling points of your product or service?

The interviewer is asking this question to gain a better understanding of the product or service that the Sales Support Specialist is responsible for promoting. It is important for the interviewer to understand the unique selling points of the product or service so that they can determine if the Sales Support Specialist is knowledgeable about the product or service and is able to effectively sell it to potential customers.

Example: Our product/service is unique because:

-It is the only one of its kind on the market
-It has been featured in major publications/websites
-It has won awards
-It has been recommended by experts/celebrities
-It has a money-back satisfaction guarantee
-It comes with a free trial period

How do you deal with competition?

The interviewer is trying to gauge the Sales Support Specialist's ability to deal with competition. This is important because the Sales Support Specialist will need to be able to work well under pressure and maintain a positive attitude even when there is intense competition.

Example: There are a few ways to deal with competition:

1. Find out what they're doing and do it better.

2. Focus on your own strengths and let them worry about the competition.

3. Stay positive and keep your eye on the prize.

4. Use competition as motivation to push yourself harder.

5. Keep your cool and don't let them get to you.

Describe a time when you successfully upsold a customer.

An interviewer would ask "Describe a time when you successfully upsold a customer." to a/an Sales Support Specialist because it is important to find out if they have experience in upselling customers. Upselling is an important skill for sales support specialists because it allows them to increase the amount of revenue that they generate for the company. It is important for interviewers to find out if candidates have the ability to upsell because it can be a key indicator of their success in the role.

Example: I was working as a sales support specialist at a large electronics store. One day, a customer came in looking to purchase a new television. I showed her a few different models and she ultimately decided on a mid-range option.

As we were finalizing the purchase, I asked her if she would be interested in purchasing an extended warranty. I explained that for just a few dollars more per month, she could have peace of mind in case anything went wrong with the television. She ended up agreeing to purchase the warranty, and was very happy with the overall experience.

How do you create a rapport with potential customers?

The interviewer is asking this question to gauge the Sales Support Specialist's ability to build relationships with potential customers. It is important because building rapport is essential for making a sale. If the Sales Support Specialist cannot build rapport, they will have a difficult time selling to potential customers.

Example: There are a few key things that you can do in order to create a rapport with potential customers:

1. First, it's important to be friendly and personable. This means taking the time to get to know the customer and their needs, and being genuine in your interactions.

2. Second, it's important to be knowledgeable about your product or service. This means being able to answer any questions the customer may have, and being able to provide information about why your product or service is the best solution for their needs.

3. Third, it's important to be professional. This means maintaining a positive attitude, being punctual and organized, and dressing appropriately for the situation.

4. Finally, it's important to build trust with the customer. This means being honest and transparent in all of your dealings, and keeping your promises.

By following these four tips, you can create a rapport with potential customers that will help you close more sales.

What do you do to stay current on industry trends?

An interviewer would ask this question to a sales support specialist to get a sense of how the specialist stays up-to-date on industry trends. It is important for a sales support specialist to be current on industry trends because they need to be able to provide accurate and timely information to sales representatives. If a sales support specialist is not current on industry trends, they may give outdated information to sales representatives, which could lead to lost sales or lower commissions.

Example: There are a few things I do to stay current on industry trends. I read industry-specific news sources, attend relevant conferences and webinars, and network with other professionals in my field. Additionally, I make it a point to keep up with the latest technology developments and changes that could impact my industry.

How do you handle difficult customer situations?

The interviewer is asking this question to get a sense of the Sales Support Specialist's customer service skills. It is important for the Sales Support Specialist to be able to handle difficult customer situations because they will be responsible for providing support to customers who may be experiencing problems with the product or service.

Example: There is no one-size-fits-all answer to this question, as the best way to handle difficult customer situations will vary depending on the specific situation. However, some tips on how to handle difficult customer situations effectively include remaining calm and professional, being patient and understanding, and being willing to find a compromise or solution that satisfies both parties. Additionally, it can be helpful to diffusing tense situations with humor, if appropriate.