Call Center Operations Manager

A great call center operations manager cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following call center operations manager cover letter example can give you some ideas on how to write your own letter.

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Cover Letter Sample

Danya Brigandi

(100) 493-2528

August 17, 2022

Dear Hiring Manager,

I am writing to apply for the position of Call Center Operations Manager at Convergys. I have over 10 years of experience managing call center operations and teams of up to 50 customer service representatives. I am a proven leader with a track record of improving customer satisfaction scores and reducing operational costs. In my most recent role, I was responsible for managing a team of 30 customer service representatives who handled inbound and outbound calls for a major telecommunications company.

In my role as Call Center Operations Manager at TeleTech, I am responsible for the overall performance of our call center. This includes managing a team of agents, developing and implementing operational procedures, ensuring quality control, and maximizing efficiency. I have successfully reduced average handle time by 10% and increased customer satisfaction scores by 7%. My team is consistently recognized as one of the top performing teams in the company.

I have extensive experience managing call center operations and successfully implementing process improvements to increase efficiency and customer satisfaction. I have a proven track record in developing and motivating teams of employees, as well as designing creative solutions to complex problems. My strong analytical skills allow me to quickly identify areas of improvement and develop strategies for achieving desired results. I am an excellent communicator with superb interpersonal skills that enable me to build positive relationships with customers, vendors, and other stakeholders.

Thank you for considering me as the Call Center Operations Manager at Convergys. I am excited about the opportunity to lead and grow the team at such a large and successful company. I have been in customer service my whole career, and have gained invaluable experience managing teams of up to 100 people. My skills in leadership, training, process improvement, and project management will be an asset to your company. I appreciate your time and consideration during this process. Thank you again for giving me this opportunity to showcase my qualifications!


Danya Brigandi