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What does a Toll Collector do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Toll Collector is responsible for collecting tolls from vehicles passing through a designated area. This may include operating a booth, gate, or other barrier to collect payments. They may also issue receipts and provide change as needed. In some cases, they may need to direct traffic or provide other customer service.

Toll Collector job duties include:

  • Collecting tolls from vehicles passing through the assigned tollbooth
  • Weighing and classifying vehicles
  • Issuing receipts and change
  • Answering questions and providing directions to motorists
  • Handling customer complaints in a professional manner
  • Monitoring traffic flow and calling for assistance when necessary
  • Maintaining a clean and organized work area
  • Completing daily reports
  • Balancing cash drawer at the end of each shift
  • Following all safety procedures

Toll Collector Job Requirements

There are no formal education requirements for a Toll Collector, but most employers prefer candidates with at least a high school diploma or equivalent. Some states require collectors to be certified, and many employers provide on-the-job training. Previous experience in customer service or cash handling is helpful but not required.

Toll Collector Skills

  • Interpersonal skills
  • Communication skills
  • Active listening skills
  • Customer service skills
  • Patience
  • Flexibility
  • Stress management skills
  • Time management skills
  • Organization skills
  • Detail oriented
  • Ability to work independently

Related: Top Toll Collector Skills: Definition and Examples

How to become a Toll Collector

Toll collectors play an important role in our society. They help to keep our roads and highways safe by collecting tolls from drivers. Toll collectors typically work for state or local governments. Some toll collectors may also work for private companies that manage toll roads.

If you are interested in becoming a toll collector, there are a few things you should know. First, you will need to have a high school diploma or equivalent. You will also need to pass a background check and drug test. Some states may require you to complete a training program before you can begin working as a toll collector.

Once you have met all of the requirements, you can start applying for jobs. Many toll collectors start out working part-time or seasonal positions. As you gain experience, you may be able to find full-time work with benefits.

Working as a toll collector can be challenging at times, but it can also be rewarding. You will have the opportunity to meet people from all over the world and help them get where they need to go safely. If you are dedicated to your job, you can make a difference in your community.

Related: Toll Collector Resume Example

Related: Toll Collector Interview Questions (With Example Answers)

Editorial staff

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Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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