The Complete Guide to Writing a Helpdesk Resume
Whether you are just starting your career or need to update your resume, here is a comprehensive guide on how to make the most of your helpdesk resume.
If you’ve spent any time at all looking for a helpdesk job, you’ve likely noticed that there are an awful lot of resumes out there. More than you can count, in fact. It might seem like your resume is just another drop in the ocean, but this couldn’t be further from the truth.
A well-written resume will stand out enough that you get noticed and called for an interview. The problem is that most people who write helpdesk resumes don’t know what to put on them. Luckily, we’ve got everything figured out - here's how to write an amazing helpdesk resume.
What is a Helpdesk?
In the simplest terms, a helpdesk is a place where people come to get support for a problem they’re having with a software or hardware. It’s a place where you can call or email and have your problem solved by someone who knows how it works.
Helpdesks are usually found in large companies, but plenty of independent companies also have them. In the latter case, the company might be hiring out to provide technical support as well as other services to clients.
Shape your Helpdesk Resume Right
Before you can write a helpdesk resume, you need to know what's needed. The basics of the job will dictate what information your resume needs to include. For example, if you're applying for an entry-level position as a helpdesk agent with no experience, your resume should contain:
- A summary (this is typically an objective statement)
- Work experience (if any)
- Skills and abilities
How to Write Resume Objective or Resume Summary for Helpdesk Position
The first thing you need to do is write a resume objective. This is a summary of what your resume is going to tell the hiring manager. There are usually two bullet points that summarize this for you:
- Why do I want to work for your company?
- What will I bring to the table?
In this case, your resume should highlight how you’re an expert in customer service and technology, and that you have experience with the software products your company uses. For example, "I am looking for a rewarding opportunity where my customer service knowledge and technical skills can help me thrive." Don’t forget to mention any certifications or industry-specific experience!
Helpdesk Job Description for a Resume
If you want to catch the hiring manager’s eye, start with a summary of your experience. It should be concise but detailed, laying out why you are qualified for the job.
Then, consider what your qualifications are and how they can help solve the company's problem. A resume for helpdesk jobs is no different than any other resume - you need to focus on skills and accomplishments.
Finally, include relevant education, certifications, and any relevant work history. Include any volunteer work or unpaid experience that is pertinent to the position as well.
Make sure you tailor your resume to the specific requirements of the employer. This will ensure that it stands out among all of the other resumes that person has received.
Don't forget to mention your Education
Don’t forget to include your education. More importantly, don’t list the college you attended, but rather the degree you received. This is something that people will notice and will make them take a closer look at your resume.
List your Skills as Bullet Points
One of the most important things to remember when writing a helpdesk resume is that it needs to be written with the person who will read it in mind. In other words, you need to think about which skills will interest you and which skills will interest them.
The best way to do this is by listing your skills as bullet points under general headings. For example, under a heading called “Skills” list all of your relevant IT skills in a bulleted list. This way, whoever is reading your resume can easily skim through and see if there is anything they are interested in.
Include a Cover Letter for your Helpdesk Resume
A cover letter is an essential part of any helpdesk resume. It should be at the top of your resume, and it will help you stand out from the competition.
The first thing that a prospective employer will see when they read your cover letter is your contact information. If you'd like, you can include links to social media profiles or portfolios. You can also briefly mention some of your previous experience in the industry with this section.
Next, let them know why you want to work for their company. This is where your research comes into play - figure out what they're looking for in an employee and then write about how you fit that criteria! Keep it concise - don't go on for several paragraphs reiterating what you said in the cover letter, just give them one sentence that sums up who you are and why they should hire you.
Include a paragraph or two about yourself and what makes you a good fit for this position. Mentioning things like awards won or certificates earned can also strengthen your candidacy.
Then, tell them what the next steps are - ask if they have any questions, mention that you can provide any additional information upon request, and thank them for their time reading your application!
- Keep your resume short.
- Give specific examples of previous helpdesk work.
- Include precise dates, hours worked per week, and salary.
- Mention any certifications you have.
- Provide links to examples of your work if possible.