Resume for a 911 Dispatcher: Tips to Help You Write the Best Resume

Writing a resume for a 911 dispatcher can be difficult. You want to show off all the skills you have to offer, but you also need to make sure your resume is concise and easy to read.

Resume for a 911 Dispatcher: Tips to Help You Write the Best Resume
Photo of Brenna Goyette
Brenna Goyette
5 min read

The job of a 911 dispatcher is stressful, challenging, and demanding. This career requires discipline, hard work, resourcefulness, and commitment. But with the right resume skills, you can become prepared to take on this exciting career opportunity. Here are some tips to help you write the best resume for this position.

Write a resume that is specific to the job

A 911 dispatcher often has to take on a variety of tasks.

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So before you write your resume, take the time to research what this job entails and how it differs from other types of administrative and management jobs. Make sure you include those skills on your resume that will be relevant for the position.

Focus on your work experience and skills

Any good resume should highlight your work experience and skills. A 911 dispatcher has to be highly organized, strong problem solver, and able to handle high-pressure situations. Share the ways in which you have demonstrated these skills on your resume.

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For example, if you were a 911 dispatcher for three years, use bullet points to highlight your experience. Mention the different types of scenarios you handled during that time (for example, fires, domestic disputes, car accidents), and what tools you used to help people in crisis (for example, CPR training).

Make your resume professional and neat

A professional and neat resume shows that you value your time and your employer's time. It also demonstrates your attention to detail and the care you put into your work. Make sure all of the formatting is correct, and that the font is legible.

Include personal information

The first item on your resume should be your contact information. Make sure you include your name, address, phone number, and email in a professional format.

Be honest about your skills and abilities

No matter the position you're applying for, honesty is always essential. But this may be more important to 911 dispatchers than other positions because they are responsible for relaying vital information about life-threatening emergencies.

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First, make sure your resume is accurate and thorough by including both your experience and skills. Make sure you clearly describe the job duties you performed in each position to show that you have the necessary qualifications for this position. When describing any training or certifications, make sure to include their name, date of completion, and company that awarded them.

It's also important to be honest about any mistakes or poor performance that might hinder your resume. These things happened before—everyone has to start somewhere—but it's all part of the learning process. Your ability to admit these mistakes demonstrates maturity and self-awareness which are qualities an employer will want in an employee.

Keep it simple, but professional

Your resume is your first introduction to an employer. It's your opportunity to sell yourself, so you'll want to make sure it does the best job of highlighting your skills, education, and accomplishments.

The dispatcher position requires excellent decision-making skills, the ability to remain calm in stressful situations, and good judgment. You'll also need strong communication skills for interacting with people on the ground or over the phone.

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As you write your resume, consider how these skills translate into what you can offer a potential employer. Include any applicable work experience that demonstrates this expertise—especially if it's related to the field of emergency communications.

Don't forget to include any relevant certifications or qualifications you have on your resume as well!

Select the Right Format for your 911 Dispatcher Resume

There are many different formats for resumes. If you're not sure which format to use for your 911 dispatcher resume, it's always best to ask your employer what they prefer.

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If you're applying for the position of a 911 dispatcher with a local government agency, then it may be best to include your total years of experience in your resume. For federal positions, listing past work experience is also standard.

If you want to highlight specific skills and expertise, it might be best to use a functional resume format. This way, employers will be able to see the qualifications that match the job description they've posted.

911 Dispatcher Resume Summary or Resume Objective

The goal of your resume summary is to quickly grab the attention of potential employers by highlighting your most relevant skills, background, and experience.

Consider including a few sentences about yourself in your resume summary. This should include information about where you are currently employed, what your current duties are, how long you've been in this position, any certifications or training you have received related to this field, or other related information that would be considered significant to prospective employers.

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For example:

"I am an experienced 911 dispatcher looking for a new career opportunity. I have five years of experience serving communities throughout the United States with my tireless dedication and commitment."

Write a Cover Letter for your 911 Dispatcher Resume

One of the most important things to remember when applying for a 911 dispatcher position is to always submit a cover letter. This letter will tell a hiring manager more about your qualifications and how you can help their business.

In your cover letter, you'll want to mention the skills that make you qualified for this position. These might be experience in customer service or emergency response, knowledge of various computer programs, or any other relevant experience that shows your credentials.

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You should also include why you want to work as a 911 dispatcher and what motivates you to take on this responsibility. A good way to do this is with an example from your previous experience or volunteer work.

Include any relevant information from your resume at the end of the letter so it's easy for the hiring manager to find and review.

Key Takeaway from the Article

The dispatcher is responsible for taking reports from callers, assessing the situation, and sending the appropriate response. A 911 dispatcher must be able to take in information quickly and make a decision about how to proceed with dispatch.