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How to Write a Customer Support Representative Resume

This article will walk you through everything you need to know when writing a customer support representative resume.

How to Write a Customer Support Representative Resume
Photo of Hasan Sefa Ozalp
Hasan Sefa Ozalp
5 min read

Customer service jobs are in high demand. With 4.7 million customer support reps working in the United States alone, it’s no wonder that these jobs are so popular. If you’re looking for a way to stand out from the pack of job seekers, then this blog post is right up your alley!

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In this article, we’ll go over how to write a customer service representative resume. We’ll also provide some tips on what not to do on your resume, and how to prepare for an interview. Ready? Let's get started!

What is a Customer Service Representative?

A customer service representative (CSR) is a person who helps customers with their issues and complaints. CSRs may be stationed in stores or at call centers, but they can also work remotely.

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The job of a CSR is to help the customer feel better about the company and to make sure they come back for more business. Customer service representatives should be kind and sympathetic, as well as understanding and patient.

CSRs should be able to take on any challenge that comes their way, no matter how difficult it may seem. And importantly, CSRs must be knowledgeable about the products or services that the company offers.

Pick the Ideal Format for your Customer Support Representative Resume

One of the first things you’ll need to decide is what format to use for your resume. There are two main formats: Chronological and Functional.

Chronological resumes list your previous work experience in the order it occurred, starting with your most recent job. This type of resume is best if you have a consistent career history, with no gaps in employment.

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Functional resumes list your skills and qualifications, rather than your previous work experience. This type of resume is best if you have gaps in employment or want to highlight particular skills that might not be covered on a chronological resume.

If you do choose to use functional formatting, keep the following points in mind:

  • Include keywords related to customer service representative jobs at the top of your resume
  • Emphasize customer service skills that are relevant to the position
  • Don't include irrelevant skills

Highlight your Good Parts in Resume Objective or Resume Summary

The first thing you’ll want to do is highlight your job experience. Make sure to focus on the experiences that are most relevant to customer service work.

When listing your previous roles, make sure that you are highlighting what you learned in these roles. You can also use this space to highlight any awards or accolades you have received at your past jobs.

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If this is your first job, then you should focus more on your skills and qualifications for this position. Try including a short paragraph about what makes you perfect for the job and why you would be a valuable addition to their team.

Write the Best Customer Support Representative Job Description for a Resume

It's no secret that the qualities of customer service representatives are in high demand. Customers, especially those who have had negative experiences with customer support reps, are looking for someone they can trust.

A resume is often the first impression you'll make on a potential employer. That's why it's important to write a compelling resume that will make them want to call you for an interview.

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The first step is to identify your most relevant skills and qualifications. Customer service jobs are very different from each other, which means you need to tailor your resume accordingly. For example, if you're applying for a customer care agent job, then you might list your experience with handling social media complaints or resolving billing issues.

Next, it’s time to create a clear and concise description of what sets you apart from other job seekers. This description should be one or two sentences long and should include any relevant information about your education as well as your work experience.

Education Section

Include your degree and a summary of what you studied.

If you don't have a degree, list the type of education you have and any relevant coursework.

Write a Skills Section for Your Customer Service Resume

There are many skills that are required for customer service representatives. Some of these skills are communication, multitasking, organization, empathy, and the ability to empathize with customers. You want to make sure you list these skills on your resume so that hiring managers know you have what it takes to succeed in the role.

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If you're not sure what skills you should include on your resume, then don't worry! We compiled a list of great customer service skills that can be found below. Take a look and see which ones apply to you!

  • Active listening
  • Ability to comfort customers
  • Communication
  • Organization
  • Problem solving
  • Empathy
  • Adaptability

Write a Cover Letter for your Customer Support Representative Resume

In order to get a job in customer service, you’ll have to write a cover letter. Here are some helpful tips for writing a customer service representative cover letter.

  1. Be proactive-What problem do you solve?
  2. Provide specific examples of your skills-What companies have you worked with? What accomplishments have you made?
  3. Make it personal-Tell the reader about yourself and what makes you qualified for this position

Key Takeaways

In order to write a customer service representative resume that stands out, you need to highlight the customer service skills that you have. You should include these skills in your summary or qualifications section of the resume.

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You also want to include any relevant work experience and your contact information on your resume.

Additionally, be ready for an interview – know the company, prepare questions, and be prepared to sell yourself!