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How to Write a Call Center Team Leader Resume That Gets You Hired

Here are some tips on how to write a call center team leader resume that gets you hired.

How to Write a Call Center Team Leader Resume That Gets You Hired
Photo of Brenna Goyette
Brenna Goyette
5 min read

The call center industry is growing rapidly and there are plenty of opportunities for new team leaders. In order to be a successful call center team leader, it’s important to have a resume that stands out from the competition. A resume is often the first item a hiring manager sees before making a decision about your qualifications for a position. You need to make sure you present yourself as qualified and professional in order to get the job. But what should your resume include? What should you leave out? And how can you make sure your personality comes through on paper? This guide will walk you through everything you need to know about writing an outstanding call center team leader resume that gets you hired.

What is a Call Center Team Leader?

A call center team leader’s responsibilities include managing the customer service team, providing training, and ensuring quality standards are met. The position requires excellent management skills, an ability to connect with people, and the ability to solve problems.

Select the Right Format for your Call Center Team Leader Resume

The first decision you will need to make is what format to use for your call center team leader resume. There are many choices, but most people choose either a one-page or two-page layout. A one-page resume is structured in the traditional way with headers and sections for each accomplishment. A two-page resume can be used to give more detail about your experience and skills.

Highlight your Good Parts in Resume Objective or Resume Summary

The first step in writing your call center team leader resume is deciding what to include.

man standing near woman smiling
Photo by Mimi Thian on Unsplash

To get the most out of your resume, you need to highlight your best parts so that hiring managers are more eager to read the remainder of your resume. This means including a Resume Objective or Resume Summary on top of your experience and qualifications so that hiring managers have an idea of what they are getting into.

Write the Best Call Center Team Leader Job Description for a Resume

The first step to writing the best call center team leader resume is to write a job description. Write out what you want your potential employer to know about you and why they should hire you. Some things to include are:

  • What type of position are you applying for?
  • What makes you qualified for the position?
  • What types of specific skills do you have related to the position?
  • Why are you excited about this opportunity?

Education Section for Call Center Team Leader

The education section of your resume is relevant if you have relevant college degrees. For example, if you hold a degree in communications or business, it should be shown in the education section. It’s also important to list any specialized training or certification courses that are related to the position for which you are applying. If you have any relevant courses not listed above, it’s worth including them here as well.

How to List your Skills as Call Center Team Leader

First, list your skills. When writing your resume, include the skills that are relevant to this position. If you want to be a call center team leader, it’s important to mention experience in customer service and managing teams. You can also include skills that are transferable to this position like leadership or management skills.

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Next, list your qualifications. Qualifications include things like certificates, degrees, awards, and achievements. This section is important because it demonstrates that you have the necessary knowledge and skills for the job. Include any certifications you have received related to this industry or any degree or education related to customer service or management.

Finally, list your employment history in reverse chronological order with the most recent job first on your resume. Include all relevant information including company name, location, dates of employment, title of position held, description of responsibilities and accomplishments at each position held on your resume.

Include a Cover Letter for your Call Center Team Leader Resume

A cover letter is often the first item a hiring manager sees before making a decision about your qualifications for the position. It’s an important piece of your resume because it gives you the opportunity to introduce yourself and show off your personality. Your cover letter should be short but sweet. You should include information about why you feel qualified for the position, why you want to work for the company, and what makes you different from other candidates.

Tips for Job Interviews

Want a leg up on the competition? Read these interview tips from our blog post.

  1. Prepare for the interview
  2. Dress appropriately
  3. Arrive early
  4. Greet your interviewer with a handshake
  5. Know your resume inside and out

Key Takeaways

  • It’s important to have a resume that stands out from the competition. Your resume should include skills that are relevant to the position you are applying for. You want your personality to come through on paper, but don’t go overboard with personal information.
  • Include a list of your accomplishments and any awards you have won. This will show hiring managers that you are qualified for the position and have plenty of experience.
  • Keep your qualifications up-to-date by updating your resume or contacting HR if you change positions within an organization.